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Elong Hotel
4.8/57206 Reviews

Elong Hotel

Huangpu District|No.595 Jiujiang Road
It's rated as 4 star according to trip.com, but we felt it's not up to the 4 star standard! We live the location (very convenient to the bund and nanjing walking streets), we love the rooms, very clean, smell nice and comfortable! We love the housekeeping - clean and attentive. BUT, the staff professionalism and service standards are really average. - i made bookings 3 weeks in agave m advance and sent 2 requests prior to check in but NEVER get replies from the hotel. For a 4 star hotel it's unprofessional. - i need help to getting a wheelchair for my 81 years old mum, only to be brushed off by the staff at reception and the so- called helpful wechat customer service support with unhelpful and uncompassionate replies. They did not offer to help in any manner no matter how urgent my request was. - there were only 2 lifts and hence very long waiting time - the walkways to the lifts and on M floor to the breakfast restaurant look and feel like an abandoned walk way, don't feel like in a 4 star hotel at all! Really sub standard. The overall customer service experience i have is really not satisfactory. I think this is common in the Shanghai low hospitality and crudeness, which is a shame as shanghai is such a nice city, the ppl should be nicer too! Elong should really improve on the staff professionalism, customer service and helpfulness - high standards should be strive in hospitality. And we paid very high price for the rooms!!!!

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Hotel Information for Traveller

Number of Hotels152,859
Number of Reviews31,543,750
Average Price (Weekdays)NZD 170
Average Price (Weekends)NZD 181

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