Name: The Z Hotel Liverpool
Address: Liverpool, United Kingdom
Rating: 8.4

United Kingdom

London

Bath

Liverpool

Service was great! Everyone was very welcoming. The room was clean, the bed was comfortable nice pillows, big shower, quick to heat up, tv was a good addition, but the room was small, with a small sink and the windows don’t open didn’t get any fresh air and the room felt dry. Everything else, it was a great experience in this hotel.  

Overall 9.5/10

The hotel itself is stylish and nice, but it was really a shame that the fire alarm went off at 7 AM. Of course, these things happen, and I understand that false alarms are common in the UK due to strict fire alarm regulations, but I never expected it to go off in a hotel. However, the location is great, and the hotel staff's service was excellent, so it was a very comfortable stay overall. As for the fire alarm, I don't think the hotel could have done anything about it, so I guess it was just bad luck that it went off.

Great location. Rwith variety of restaurants and shops nearby. Although the room is basic, it was noise free at night. I had a good overnight stay.

The hotel's location in the heart of Soho was great, making it easy to walk to nearby landmarks, and the complimentary services provided were excellent!

Greeting great.
Z City.
Really proffesional friendly service. Staff all seemed happy in their work and really aim to please.
Have taken membership and advised need to do this with each Z Hotel.
Mentioned it was an Anniversary stay and complimentary, wine and cheese were offered, though no membership at this stage.
Room a little small but that's the nature of the stay, I understand. Spotless rooms. 
Thank you Team Z City; Alex, Lucia, Jean, Roger, Sam. et al.
All brilliant will stay again and use other Z Hotels.
Staff a credit to the company.

Very convenient location with easy access to food, travel spots, train stations and shopping. Just the room is really small. Overall we are stratified and will come back again.

The hotel's location is extremely convenient, with easy access to attractions and public transport. However, the noise levels especially at night made it difficult to sleep soundly. Light sleepers may want to request a quieter room or bring earplugs.

I stayed in a B-level room, and it seems like others have mentioned this too: it's right by the hallway and the service area. There's all sorts of water noises at night, and the slamming of doors from the next room is incredibly loud. The location is absolutely terrible. The service is good, and the hygiene is pretty clean, but it's ridiculous that this basement room has no window (which wasn't mentioned). Other than that, everything else is fine, the facilities are decent, and the bathroom is very clean. Free Wi-Fi is provided.

When I arrived at the reception at 9 pm, it was pretty busy already with a queue. However, the reception staff was very friendly and efficient. The reception area was a little small hence the queue, so it could do with some more waiting area. Other than that, everything else was expected clean and cozy spacious room and nice breakfast buffet.￼

Our 4-night stay was a mixed bag. The Good: Incredible location for exploring Chinatown/West End and very polite, helpful front desk staff.
 The Bad: The room design is impractical. The bed is against a drafty window (leading to a cold) and against a wall, making it hard to get out without waking my partner. The bathroom design is unhygienic (hard-to-use soap dispensers and a flush button blocked by the lid). The tap for the hot water was very stiff for some reason. If you are a light sleeper, there was a humming sound all through the night that could be from the air conditioning unit, so be ready with your earplugs.
 The Service: Housekeeping was disappointing. We returned at 4:00 PM to an uncleaned room on the second day when the room was scheduled to be cleaned. The cleaner knocked at the door around 4.20pm and we asked why she left the cleaning so late, she said that our room wasn't a ”priority.” When we asked if the cleaning could be rescheduled for the next day, she just said no. We also had a faulty TV that kept turning off. When maintenance tried to fix it, they left some dust all over the bed and the issue was not fixed. For the price and location, we expected a more seamless experience.

The hotel's location is absolutely fantastic, right in the heart of Bath city center and very close to the famous Roman Baths. There was some renovation work happening on the exterior during our stay, but it didn't affect us at all. The hotel design is excellent, with modern facilities, and the staff were incredibly polite, even proactively offering recommendations for popular attractions and itineraries, which was a huge plus! The only downside was that the room was a bit small, and a slightly larger suitcase made it feel a bit inconvenient.

Have previously stayed in this hotel several times. We paid for a late check out but ended up having housekeeping knocking on our door and attempting to enter at 10am anyway 🙄. Our tv wasn’t working which go fixed quite promptly in fairness, our bed was rock hard though that we both woke up with sore backs. Not our usual standard of stay.

Z Hotel

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