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The front desk service of the hotel is warm and thoughtful, and the problems raised can be solved with heart. The overall environment is warm and quiet, and the rooms are clean and tidy. Will choose again next time. The environment is very good, and the surrounding air is very good

After two weeks in mainland China we were disappointed not only by the lack of amenities at the hotel but also the service. Unfortunately the Hong Kong government no longer permits bottles of water - however this still doesn’t mean the hotel couldn’t provide bottles of boxed water or be a little more creative with its solutions.  In the room itself we had two small towels- no additional towels for hand, and no face towels. The shower curtain is material and a little old / gross. What was most surprising was the service. Checking in at 8pm on a Friday evening we asked for a recommendation for a spot to eat in the area. She assured us multiple times we would find absolutely nothing open except for McDonald’s. For a hotel of this quality we were surprised by the lack of any knowledge whatsoever by the staff, but also a little disgusted by the recommendation.  If you want a better impression of Hong Kong I would advise looking elsewhere.

Great location and very central. The room will be a bit of a squeeze for two people with large suitcases however. It's sorta like those rooms in Japan. Cleanliness was good, water pressure good, breakfast each morning delivered to your room is such a great idea and it's a good start to the day. The staff are good. A man in particular was so nice, helpful and welcoming. The girl who checked me in was nice but I think she needs to be a bit less sassy. Otherwise all is good and I will stay again. Thank you

Considering that hotels in HK are LITERALLY SMALL, CASA Hotel's room sizes are 110 sqft which is 20 to 30% larger than common hotels which only have 68 to 86 sqft. The location is great, it's along nathan road, you'll never get lost. Also near in Yaw Ma Tei MTR station exit C. 7-11 is just at the side of hotel. The hotel maybe old and were given some negative feedbacks from other travelers, imo I still give them positive feedbacks for maintaining the cleanliness and good services of the hotel. Overall all, it was a great experience. Best value 3 star hotel.

Location is perfect. However, the room size and the space in corridor are just so so. Bed is big but the toilet area is just too small and water split everywhere after washing faces or brushing teeth. Also the room size is very small n difficult to open a 28 inch luggage properly. In addition, the hygiene standard is also so so, I found stains on the towels n bedsheets

The Mercury Hotel in Hong Kong offers a delightful stay with its modern amenities and convenient location. Situated in a vibrant area, it provides easy access to public transport and local attractions. The rooms are well-appointed, featuring comfortable furnishings and stunning city views. Guests can enjoy a complimentary breakfast with a variety of options to start their day. The staff is attentive and friendly, always ready to assist with any needs. While the hotel may be on the smaller side, its charm and excellent service make it a great choice for both business and leisure travelers. Highly recommended!

Great stay. We have stayed here before. It's new hotel, clean and comfy. Rooms are not big enough for two persons. We booked two rooms and location is good close to the forest, new mall. Plenty of places to eat around hotel. We will stay here again next time.

Noise from the other room at 4am - very loud and disturbing- unable to sleep. Complained to the receptionist, they did come up to see and then called the room. They were quiet for a few min and then continued even louder.  Our complaints made no difference whatsoever and therefore we checked out right away! The noise was really unbearable.  Although the staff was helpful but did not resolve the issue could’ve given us another room but no, there’s no other room.  I understand the building was converted from a commercial property into a hotel, but the room walls are too thin.  The feel and the vibe of the hotel is amazing, but again unfortunate that it was too noisy

Good hotel and very good location to stay not boring place is nice and clean. Friendly receptionist... Look forward to sfay there again and very recommendable. I'm member in hotel macau travel tour and i always recommend this every time someone asks for good hotel and cheap price

Great location, bus from the airport stop just Infront of the hotel very convenient tsim tsa tsui MRT just across the road.. Good surrounding atmosphere walking distance to avenue of star k11 mall and restaurants next to chungking mansion where u can find halal food & groceries. Also money changers great staff Most friendly welcoming and helpful.. lovely and great first impression of hotel. Everything about the hotel was exceptional. I don’t know why other people leave such negative comments about this hotel.. Room itself was well equipped and comfortable. Bit old but clean and spacious I was very pleased with my stay. I hope to be back for a longer visit in the future i definitely stay here again