5-Star Hotels in East Java, Indonesia

Very nice rooms, spacious, clean and recommended both for Staycation or Business trip. The location near to Tunjungan Plaza. Will comeback for other occasion. We were having a great stay

I have travelled with my wife for our Anniversary. I booked this hotel because of high rating in trip.com. However, I don’t feel like its worth the price. For a 5 star resort, it lacks lot of features and amenities. I am not complaining, the stay was good. The staff were great! However, I felt not satisfied either what the resort provided. First thing, It’s not big enough for a resort. Second, The rooms looked a bit old. I stayed in Premiere room, and the wash basin area is open towards the room. Personally, i don’t like this. Either put it inside washroom dry area, or put a door between bedroom and closet space. Anyway, the toiletries were still provided in plastics tubes. For a resort like this , i hope they can go for refillable soap dispensers instead of increasing this plastic wastage. Also , going to your room is like a game of maze. You have to take two elevator and walk a lot. If you want to go to parking area, add additional one more elevator.Thats a lot!

We enjoyed our stay at Doubletree Hotel by Hilton. Service staffs were attentive to our needs and questions. Breakfast buffet was delicious with many selection of different cuisines. Definitely will visit Surabaya and stay at Doubletree Hotel again.

Interesting art piece. The single bed is comfortable and well placed daily. Will definitely return on the next trip to surabaya.

Everything is good including the location except the house keeping. We enjoyed our massages and dinner buffet in the hotel because it was raining in the evening. But they are nice and very affordable. I also like their breakfast buffet. The only miss is the cleanliness and the housekeeping quality. We have changed the room once because the bathtub got stains. Then in the second room, my pillowcase is dirty and the flush didn’t work. Yet I appreciate their help to fix them. The staff are extremely welcoming and friendly. I wish they can improve the housekeeping quality or else everything is perfect :)

The atmosphere of the room is very comfortable, and the hotel's facilities are excellent, providing a complimentary shuttle bus to the shopping center. The service is also very friendly, from check-in to check-out. Please always maintain and continue to improve ... recommended

🛍️ Next Stop: Pakuwon Mall & Stay at Vasa Hotel Surabaya! 🏨 From Jalan Tunjungan to Pakuwon Mall – the shopping hopping continues! 🛍️ Pakuwon Mall is a massive, upscale shopping haven, perfect for fashion, dining, and lifestyle finds. A true paradise for shopaholics! ✨ Along the way, I spotted a bank called Bank Ina – ha ha, not mine, but it felt reassuring since shopping definitely needs a solid bank to back it up! 💳😂 After a full day of retail therapy, we checked in at Vasa Hotel Surabaya – and it totally lives up to the reviews! 🌟 🍽️ Breakfast Like a King 👑 – An enormous spread covering Indonesian, Korean, Japanese, Indian, and Western cuisines. A true international feast! 🍛🍣🍜🍗 ✔️ Pecal Bu Naning – Traditional Javanese salad with peanut sauce 🥗 ✔️ Sushi, Ramen & Tempura – Japanese delights 🍣🍤 ✔️ Indian Cuisine – Flavorful curries & roti 🍛 ✔️ Western Chicken Parmigiana – Crispy, cheesy, and oh-so-satisfying! 🍗🧀 I tried a bit of everything, and now my stomach might just burst from over-eating! 😂 But hey, when the food is this good, how can you stop? #VasaHotelSurabaya #BreakfastGoals #PakuwonMall #HotelHopping #ShoppingHopping #FoodieAdventures #TravelCaraSendiri #BankInaButNotMine

I had a wonderful stay at this hotel, ideally located in the heart of the city. The rooms are spacious, comfortable, and well-appointed with great views. The facilities are excellent. The central location made it easy to explore nearby attractions. The staff were friendly and attentive, ensuring a smooth and enjoyable experience. Highly recommend for anyone visiting the city!

The location is ok. On the one side of the hotel there is a small convenient store, on the other side there is an old small shopping center (Hollowed) which comes with a few eateries. Royal Plaza has more food choices but it takes 15-18 minutes walk and you have to go around to pass the railway tracks to get there. The traffic at the railway intersection is very bad so you better to take Grab to go to Royal Plaza. The room is clean and room size is ok. The TV is good size and has good programs. There is a safe box, but no bathtub in the room I stayed. The buffet breakfast and dinner are ok. The AC at the dining area is not cold enough. The staff are friendly and helpful. The train tracks are very close to the hotel so don’t choose the rooms that face the tracks if you prefer quiet environment.

I recently spent my New Year's celebration at the Marriott Surabaya, and let me tell you, the first impression was like discovering a ”classic vinyl record”—a bit outdated yet full of charm! The decor leans towards the older side, but I was prepared for this vibe thanks to various reviews I had read. After settling in, I grew to love the cozy atmosphere—like wrapping myself in a warm blanket. The room was surprisingly spacious, offering more space than many newer hotels, making it feel like my own little oasis! The bathroom was also gleaming and roomy enough for an impromptu dance party, should the mood strike! Now, let’s dive into the breakfast experience at Pavilion. The cage-like design of the venue adds a unique touch, inviting plenty of sunlight—perfect for brightening up your morning. The buffet offered a wide array of dishes to satisfy international travelers' palates, making each breakfast an exciting adventure. The selection of Indonesian cuisines and desserts was particularly impressive. But what truly set Pavilion apart was the staff. They were superb and went above and beyond, taking the time to cater to us personally. They even recommended and brought out some local dishes—insider choices that added an authentic touch to our dining experience. In my past hotel breakfasts, the staff often just fulfilled their duties, but here, it felt more like breakfast with friends. That warmth and attentiveness made all the difference! And don’t miss out on the local flavors of ice cream! I can’t name the flavors since they’re all in local dialects, but they were heavenly and a fun challenge to try! For lunch and dinner, I found myself opting for room service several times because resisting their tempting menu was like ignoring a catchy tune stuck in your head. Each meal surpassed my expectations—purely irresistible! Another delightful surprise was the complimentary laundry service offered daily, which saved me after my waterfall adventure left me looking like a mud monster. And post-overnight trip to Bromo? I was practically a walking dust bunny! As I like to say, ”It's the little things that count,” and this thoughtful touch truly made a difference. Lastly, the hotel's location is fantastic! Just a short stroll away lies the biggest shopping mall—truly a haven for foodies and shoppers alike. Overall, my stay at the Marriott Surabaya was delightful, and I left with wonderful memories—definitely a place I’d recommend for a cozy yet vibrant experience!

Very nice rooms, spacious, clean and recommended both for Staycation or Business trip. The location near to Tunjungan Plaza. Will comeback for other occasion. We were having a great stay

We enjoyed our stay at Doubletree Hotel by Hilton. Service staffs were attentive to our needs and questions. Breakfast buffet was delicious with many selection of different cuisines. Definitely will visit Surabaya and stay at Doubletree Hotel again.

Interesting art piece. The single bed is comfortable and well placed daily. Will definitely return on the next trip to surabaya.

Everything is good including the location except the house keeping. We enjoyed our massages and dinner buffet in the hotel because it was raining in the evening. But they are nice and very affordable. I also like their breakfast buffet. The only miss is the cleanliness and the housekeeping quality. We have changed the room once because the bathtub got stains. Then in the second room, my pillowcase is dirty and the flush didn’t work. Yet I appreciate their help to fix them. The staff are extremely welcoming and friendly. I wish they can improve the housekeeping quality or else everything is perfect :)

The atmosphere of the room is very comfortable, and the hotel's facilities are excellent, providing a complimentary shuttle bus to the shopping center. The service is also very friendly, from check-in to check-out. Please always maintain and continue to improve ... recommended

🛍️ Next Stop: Pakuwon Mall & Stay at Vasa Hotel Surabaya! 🏨 From Jalan Tunjungan to Pakuwon Mall – the shopping hopping continues! 🛍️ Pakuwon Mall is a massive, upscale shopping haven, perfect for fashion, dining, and lifestyle finds. A true paradise for shopaholics! ✨ Along the way, I spotted a bank called Bank Ina – ha ha, not mine, but it felt reassuring since shopping definitely needs a solid bank to back it up! 💳😂 After a full day of retail therapy, we checked in at Vasa Hotel Surabaya – and it totally lives up to the reviews! 🌟 🍽️ Breakfast Like a King 👑 – An enormous spread covering Indonesian, Korean, Japanese, Indian, and Western cuisines. A true international feast! 🍛🍣🍜🍗 ✔️ Pecal Bu Naning – Traditional Javanese salad with peanut sauce 🥗 ✔️ Sushi, Ramen & Tempura – Japanese delights 🍣🍤 ✔️ Indian Cuisine – Flavorful curries & roti 🍛 ✔️ Western Chicken Parmigiana – Crispy, cheesy, and oh-so-satisfying! 🍗🧀 I tried a bit of everything, and now my stomach might just burst from over-eating! 😂 But hey, when the food is this good, how can you stop? #VasaHotelSurabaya #BreakfastGoals #PakuwonMall #HotelHopping #ShoppingHopping #FoodieAdventures #TravelCaraSendiri #BankInaButNotMine

I had a wonderful stay at this hotel, ideally located in the heart of the city. The rooms are spacious, comfortable, and well-appointed with great views. The facilities are excellent. The central location made it easy to explore nearby attractions. The staff were friendly and attentive, ensuring a smooth and enjoyable experience. Highly recommend for anyone visiting the city!

The location is ok. On the one side of the hotel there is a small convenient store, on the other side there is an old small shopping center (Hollowed) which comes with a few eateries. Royal Plaza has more food choices but it takes 15-18 minutes walk and you have to go around to pass the railway tracks to get there. The traffic at the railway intersection is very bad so you better to take Grab to go to Royal Plaza. The room is clean and room size is ok. The TV is good size and has good programs. There is a safe box, but no bathtub in the room I stayed. The buffet breakfast and dinner are ok. The AC at the dining area is not cold enough. The staff are friendly and helpful. The train tracks are very close to the hotel so don’t choose the rooms that face the tracks if you prefer quiet environment.

I recently spent my New Year's celebration at the Marriott Surabaya, and let me tell you, the first impression was like discovering a ”classic vinyl record”—a bit outdated yet full of charm! The decor leans towards the older side, but I was prepared for this vibe thanks to various reviews I had read. After settling in, I grew to love the cozy atmosphere—like wrapping myself in a warm blanket. The room was surprisingly spacious, offering more space than many newer hotels, making it feel like my own little oasis! The bathroom was also gleaming and roomy enough for an impromptu dance party, should the mood strike! Now, let’s dive into the breakfast experience at Pavilion. The cage-like design of the venue adds a unique touch, inviting plenty of sunlight—perfect for brightening up your morning. The buffet offered a wide array of dishes to satisfy international travelers' palates, making each breakfast an exciting adventure. The selection of Indonesian cuisines and desserts was particularly impressive. But what truly set Pavilion apart was the staff. They were superb and went above and beyond, taking the time to cater to us personally. They even recommended and brought out some local dishes—insider choices that added an authentic touch to our dining experience. In my past hotel breakfasts, the staff often just fulfilled their duties, but here, it felt more like breakfast with friends. That warmth and attentiveness made all the difference! And don’t miss out on the local flavors of ice cream! I can’t name the flavors since they’re all in local dialects, but they were heavenly and a fun challenge to try! For lunch and dinner, I found myself opting for room service several times because resisting their tempting menu was like ignoring a catchy tune stuck in your head. Each meal surpassed my expectations—purely irresistible! Another delightful surprise was the complimentary laundry service offered daily, which saved me after my waterfall adventure left me looking like a mud monster. And post-overnight trip to Bromo? I was practically a walking dust bunny! As I like to say, ”It's the little things that count,” and this thoughtful touch truly made a difference. Lastly, the hotel's location is fantastic! Just a short stroll away lies the biggest shopping mall—truly a haven for foodies and shoppers alike. Overall, my stay at the Marriott Surabaya was delightful, and I left with wonderful memories—definitely a place I’d recommend for a cozy yet vibrant experience!

Exceptional service and immaculate cleanliness made my recent stay at Shangri-la a truly delightful experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The attention to detail in maintaining cleanliness throughout the hotel was truly impressive. I felt at ease knowing that hygiene was a top priority. The room was not only tidy but also exuded a sense of freshness that enhanced my stay. Overall, I highly recommend Shangri-la for anyone seeking a luxurious and pristine accommodation experience.

Very nice rooms, spacious, clean and recommended both for Staycation or Business trip. The location near to Tunjungan Plaza. Will comeback for other occasion. We were having a great stay

We enjoyed our stay at Doubletree Hotel by Hilton. Service staffs were attentive to our needs and questions. Breakfast buffet was delicious with many selection of different cuisines. Definitely will visit Surabaya and stay at Doubletree Hotel again.

Everything is good including the location except the house keeping. We enjoyed our massages and dinner buffet in the hotel because it was raining in the evening. But they are nice and very affordable. I also like their breakfast buffet. The only miss is the cleanliness and the housekeeping quality. We have changed the room once because the bathtub got stains. Then in the second room, my pillowcase is dirty and the flush didn’t work. Yet I appreciate their help to fix them. The staff are extremely welcoming and friendly. I wish they can improve the housekeeping quality or else everything is perfect :)

I had a wonderful experience here. The hotel is conveniently located just a three-minute walk from a large shopping mall, making it very easy to access shops and restaurants. The living environment was excellent, and the front desk staff kindly upgraded my room, which made my stay even more comfortable. After wandering around for weeks, being able to relax and watch Netflix was simply fantastic. Highly recommend this hotel for anyone looking for a comfortable and convenient stay in Surabaya!

I have travelled with my wife for our Anniversary. I booked this hotel because of high rating in trip.com. However, I don’t feel like its worth the price. For a 5 star resort, it lacks lot of features and amenities. I am not complaining, the stay was good. The staff were great! However, I felt not satisfied either what the resort provided. First thing, It’s not big enough for a resort. Second, The rooms looked a bit old. I stayed in Premiere room, and the wash basin area is open towards the room. Personally, i don’t like this. Either put it inside washroom dry area, or put a door between bedroom and closet space. Anyway, the toiletries were still provided in plastics tubes. For a resort like this , i hope they can go for refillable soap dispensers instead of increasing this plastic wastage. Also , going to your room is like a game of maze. You have to take two elevator and walk a lot. If you want to go to parking area, add additional one more elevator.Thats a lot!

Great location, clean room, private bath tub in premier room, friendly staffs, free vallet parking, lots of children attraction in weekend But sadly no smoking center /clear restrictions (dining room & lobby), its bit disturbing to bring children Bad experience also when borrowing towel from swimming pool, the staff warn us not to bring the towel back to room, which is very unpleasant (cold and wet)

It is located in a mountain with a good view, so the view is good and the air is good. It seems that the quality of the water in the pool is not good because I went in the off-season. The food quality and taste are not at a recommended level.