Perfectly located near Tunjungan Plaza Mall in the Surabaya, Indonesia city center, JW Marriott Hotel Surabaya is a luxurious, 5-star hotel in Surabaya City for business and family vacations in a vibrant destination. Experience the height of 5-star luxury in one of our 407 beautifully hotel-appointed rooms, including 22 extended-stay apartments. Stay in the heart of Surabaya’s shopping and business district, minutes from Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan, and Sanggar Agung Temple. Savor delectable Japanese, Chinese, and Indonesian cuisines and the city’s newest steakhouse in our four distinctive restaurants. Gather in versatile meeting and event space with custom catering and expert planning. Family-friendly features at our Surabaya hotel include a pool with panoramic views and the JW Terrace by the Pool venue for movie nights. With ample self-parking and a 24-hour gym and massage service, JW Marriott Hotel Surabaya provides comfort, relaxation, and style for your visit to Indonesia.
GGuest User2025.01.28
I recently spent my New Year's celebration at the Marriott Surabaya, and let me tell you, the first impression was like discovering a ”classic vinyl record”—a bit outdated yet full of charm! The decor leans towards the older side, but I was prepared for this vibe thanks to various reviews I had read.
After settling in, I grew to love the cozy atmosphere—like wrapping myself in a warm blanket. The room was surprisingly spacious, offering more space than many newer hotels, making it feel like my own little oasis! The bathroom was also gleaming and roomy enough for an impromptu dance party, should the mood strike!
Now, let’s dive into the breakfast experience at Pavilion. The cage-like design of the venue adds a unique touch, inviting plenty of sunlight—perfect for brightening up your morning. The buffet offered a wide array of dishes to satisfy international travelers' palates, making each breakfast an exciting adventure. The selection of Indonesian cuisines and desserts was particularly impressive.
But what truly set Pavilion apart was the staff. They were superb and went above and beyond, taking the time to cater to us personally. They even recommended and brought out some local dishes—insider choices that added an authentic touch to our dining experience. In my past hotel breakfasts, the staff often just fulfilled their duties, but here, it felt more like breakfast with friends. That warmth and attentiveness made all the difference!
And don’t miss out on the local flavors of ice cream! I can’t name the flavors since they’re all in local dialects, but they were heavenly and a fun challenge to try!
For lunch and dinner, I found myself opting for room service several times because resisting their tempting menu was like ignoring a catchy tune stuck in your head. Each meal surpassed my expectations—purely irresistible!
Another delightful surprise was the complimentary laundry service offered daily, which saved me after my waterfall adventure left me looking like a mud monster. And post-overnight trip to Bromo? I was practically a walking dust bunny! As I like to say, ”It's the little things that count,” and this thoughtful touch truly made a difference.
Lastly, the hotel's location is fantastic! Just a short stroll away lies the biggest shopping mall—truly a haven for foodies and shoppers alike. Overall, my stay at the Marriott Surabaya was delightful, and I left with wonderful memories—definitely a place I’d recommend for a cozy yet vibrant experience!
Experience the essence of Surabaya Indonesia at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, adjacent to Tunjungan Plaza Mall and close to shopping, attractions, corporate offices and the convention center, our family-friendly hotel in Surabaya is the perfect choice for every traveler. Enjoy a host of amenities, from a spa, tennis courts and outdoor pool to tempting restaurants, free WiFi, a full-service business center and more. Unwind in our well-appointed hotel rooms with plush Sheraton Signature Sleep Beds, city center views and marble baths with pampering products. If a business or social event brings you to Surabaya our expansive function rooms, modern technology and expert services ensure a successful gathering. When it's time to explore, many of Surabaya's top sites are close to the hotel, from cultural and religious monuments to world-class shopping. No matter what brings you here, Sheraton Surabaya Hotel & Towers looks forward to hosting your stay in Surabaya Indonesia.
BBk_Em2024.10.16
I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern
Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 
Hotel near Wiyung,Wiyung1.4% of visitors choose this area
Renew in the elegance of the city view with The Westin Surabaya. Have a wellness-focused stay at our 5-star hotel in Surabaya, Indonesia, with a touch of luxury for each member of your family: Night Golf for dads, Spa by L'Occitane for moms, Westin Kids Club for the kids, and convenient direct access to WestinWORKOUT® Fitness Studio and Pakuwon Mall. For the dynamic business travelers, hold your events and conferences at The Westin Grand Ballroom & Conference Center, the biggest ballroom in East Java which is nestled conveniently near Satellite Toll Road and Juanda Airport.
GGuest User2024.11.20
A special shoutout to chef Dayat! His excellent services and professionalism is literally one of the best I have seen over many years of traveling. His passion and delicate taste for food is extraordinary. And most importantly he make us feel very welcomed and special whenever we come back to Westin Surabaya all the way from Singapore. Truly the best service!!! Keep up the excellent job. ☺️
Outstanding
96 reviews
9.4/10
Price from
NZD 200
per night
Check Availability
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Located in Surabaya, Vasa Hotel Surabaya is within a 10-minute drive of Pakuwon Mall and Surabaya Plaza Shopping Mall. This family-friendly hotel is 5.4 mi (8.7 km) from Tunjungan Plaza and 5.4 mi (8.7 km) from Royal Plaza Surabaya.
Pamper yourself with a visit to the spa, which offers massages and body treatments. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.
Enjoy international cuisine at 209 Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 388 guestrooms featuring free minibar items and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
LLovely Couple2025.02.17
🛍️ Next Stop: Pakuwon Mall & Stay at Vasa Hotel Surabaya! 🏨
From Jalan Tunjungan to Pakuwon Mall – the shopping hopping continues! 🛍️ Pakuwon Mall is a massive, upscale shopping haven, perfect for fashion, dining, and lifestyle finds. A true paradise for shopaholics! ✨
Along the way, I spotted a bank called Bank Ina – ha ha, not mine, but it felt reassuring since shopping definitely needs a solid bank to back it up! 💳😂
After a full day of retail therapy, we checked in at Vasa Hotel Surabaya – and it totally lives up to the reviews! 🌟
🍽️ Breakfast Like a King 👑 – An enormous spread covering Indonesian, Korean, Japanese, Indian, and Western cuisines. A true international feast! 🍛🍣🍜🍗
✔️ Pecal Bu Naning – Traditional Javanese salad with peanut sauce 🥗
✔️ Sushi, Ramen & Tempura – Japanese delights 🍣🍤
✔️ Indian Cuisine – Flavorful curries & roti 🍛
✔️ Western Chicken Parmigiana – Crispy, cheesy, and oh-so-satisfying! 🍗🧀
I tried a bit of everything, and now my stomach might just burst from over-eating! 😂 But hey, when the food is this good, how can you stop?
#VasaHotelSurabaya #BreakfastGoals #PakuwonMall #HotelHopping #ShoppingHopping #FoodieAdventures #TravelCaraSendiri #BankInaButNotMine
Located in Surabaya, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is connected to a shopping center, a 1-minute drive from Ciputra World Mall and 14 minutes from Ciputra Golf Club. This luxury hotel is 4.5 mi (7.2 km) from Tunjungan Plaza and 2.1 mi (3.4 km) from Surabaya Town Square.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 212 guestrooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Aangelina putri2024.06.18
Interesting art piece.
The single bed is comfortable and well placed daily.
Will definitely return on the next trip to surabaya.
Hotel near Wiyung,Sambikerep1.4% of visitors choose this area
Located in Surabaya, Ascott Waterplace Surabaya is in the entertainment district, a 1-minute drive from Pakuwon Mall and 8 minutes from Surabaya Zoo. This 4.5-star aparthotel is 5 mi (8.1 km) from Surabaya Town Square and 7.5 mi (12 km) from Royal Plaza Surabaya.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless Internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Continental breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
NNaicha2024.04.03
Service was so good. i was stay there during earthquake , the staff very helpful to move the room lower floor. location is very good. nearby the PTC or Pakuwon Mall , walking distance 2 mins.
Hotel near Sawahan,Sawahan1.1% of visitors choose this area
Located in the vibrant heart of Surabaya, Shangri-La Surabaya offers an exquisite blend of luxury, comfort, and impeccable service. It is just 5 minutes away from shopping destinations, such as Ciputra World Mall, about 35 minutes to Juanda International Airport, 20 minutes to the central business district, and 30 minutes to tourist attractions Kota Lama and Tunjungan Street. This elegant hotel is perfectly suited for discerning business travelers and families seeking a relaxing retreat in Indonesia’s second-largest city.
The hotel boasts 365 beautifully appointed rooms and suites, each thoughtfully designed with a harmonious mix of contemporary style and traditional Indonesian touches. Guests can unwind in spacious accommodations featuring plush bedding, large flat-screen LCD televisions, complimentary high-speed Wi-Fi, and luxurious bathrooms equipped with deep soaking tubs, rain showers, soft bathrobes, and premium toiletries. Many rooms offer stunning views of the panoramic city view or the hotel’s lush tropical gardens and swimming pool.
For those seeking relaxation and rejuvenation, the award-winning CHI, The Spa at Shangri-La Surabaya provides a sanctuary of tranquility. Indulge in a wide range of treatments, including soothing massages, revitalizing body scrubs, and holistic therapies designed to refresh both body and mind. The spa also features a sauna, steam room, and Jacuzzi, creating the perfect environment for total relaxation.
Active guests can enjoy the hotel’s extensive recreational facilities, including a large outdoor resort-style swimming pool complete with a fun water slide for children, three professional-grade tennis courts, and a fully equipped fitness center. For families, the hotel offers dedicated kids’ play areas and Shang Junior Kid activities to keep younger guests entertained.
Culinary experiences at Shangri-La Surabaya are equally impressive. Guests can savor a diverse range of international and local flavors across multiple dining venues. From elegant fine-dining restaurants serving expertly crafted Asian and Western dishes to casual cafes and vibrant bars offering refreshing cocktails and light snacks, there is something to satisfy every palate. The hotel also provides 24-hour in-room dining, allowing guests to enjoy gourmet meals in the comfort and privacy of their rooms. A sumptuous Jamoo buffet breakfast is served daily, featuring both local and international classics, all made with fresh, high-quality ingredients. Enjoy everything from tropical fruits, fresh-baked breads, and eggs cooked to order, to regional speciaties, and healthy options like whole grains, low-fat dairy, and gluten-free choices- perfect for a balanced, nourishing start.
The hotel’s attentive staff ensures a seamless stay with services such as express check-in and check-out, and concierge assistance. Business travelers will appreciate the comprehensive meeting and event facilities, equipped with modern audiovisual technology and supported by professional event planners. Convenient amenities include free onsite parking and an airport shuttle is provided for a surcharge.
Whether visiting Surabaya for business, leisure, or a family vacation, Shangri-La Surabaya offers a refined sanctuary where luxury meets warm Indonesian hospitality, promising an unforgettable experience in one of Indonesia’s dynamic cities.
AAnonymous User2024.04.13
Exceptional service and immaculate cleanliness made my recent stay at Shangri-la a truly delightful experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The attention to detail in maintaining cleanliness throughout the hotel was truly impressive. I felt at ease knowing that hygiene was a top priority. The room was not only tidy but also exuded a sense of freshness that enhanced my stay. Overall, I highly recommend Shangri-la for anyone seeking a luxurious and pristine accommodation experience.
With a stay at Whiz Luxe Hotel Spazio Surabaya, you'll be centrally located in Surabaya, within a 15-minute drive of Tunjungan Plaza and Pakuwon Mall. This spa hotel is 1.3 mi (2.1 km) from Pakuwon Trade Center and 4.8 mi (7.8 km) from Ciputra Golf Club.
Relax at the full-service spa, where you can enjoy massages and body treatments. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 143 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include safes and desks, and housekeeping is provided daily.
TTan Julianto2024.06.17
The atmosphere of the room is very comfortable, and the hotel's facilities are excellent, providing a complimentary shuttle bus to the shopping center. The service is also very friendly, from check-in to check-out. Please always maintain and continue to improve ... recommended
Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. It is just 20 min by car from Juanda International Airport and 30 min from Surabaya Zoo. The hotel offers 243 rooms and suites from Superior rooms to Presidential suites, an All Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, spa and lounge.
MMichael Wenxue2023.11.20
The location is ok. On the one side of the hotel there is a small convenient store, on the other side there is an old small shopping center (Hollowed) which comes with a few eateries. Royal Plaza has more food choices but it takes 15-18 minutes walk and you have to go around to pass the railway tracks to get there. The traffic at the railway intersection is very bad so you better to take Grab to go to Royal Plaza. The room is clean and room size is ok. The TV is good size and has good programs. There is a safe box, but no bathtub in the room I stayed. The buffet breakfast and dinner are ok. The AC at the dining area is not cold enough. The staff are friendly and helpful. The train tracks are very close to the hotel so don’t choose the rooms that face the tracks if you prefer quiet environment.
Thank you for choosing our Wyndham hotel. Wyndham Hotels and Resorts is an upscale full-service brand with properties located in key business and vacation destinations across the world. It offers the comfort and amenities you would expect in a world-class hotel including beautifully appointed public areas thoughtfully detailed guestrooms and distinct dining options. Business locations feature meeting space flexible for large and small meetings as well as business centers and fitness centers. Many resorts offer golf tennis beautiful beaches spas and more.
AAnonymous User2025.02.28
Very nice rooms, spacious, clean and recommended both for Staycation or Business trip. The location near to Tunjungan Plaza. Will comeback for other occasion. We were having a great stay
Very Good
381 reviews
9.3/10
Price from
NZD 72
per night
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See All 5-Star Hotels in Surabaya
Top 12 Premium Hotels in Surabaya
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Discover our curated selection of premium hotels in Surabaya for your next stay
No.
1
9.4/10
96 review
The Westin Surabaya
Hotel near Wiyung, Wiyung
"Great stay!""Friendly owner"
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No.
2
9.2/10
349 review
JW Marriott Hotel Surabaya
Hotel near Tegalsari, Tegalsari
"Delicious breakfast""Convenient for shopping"
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No.
3
9.3/10
68 review
Ascott Waterplace Surabaya
Hotel near Wiyung, Sambikerep
"Friendly owner""Great stay!"
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No.
4
9.2/10
119 review
Sheraton Surabaya Hotel & Towers
Hotel near Tegalsari, Tegalsari
"Great stay!""Friendly owner"
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No.
5
9.4/10
172 review
Hotel Majapahit Surabaya MGallery
Hotel near Tunjungan, Genteng
"Delicious breakfast""Great design"
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No.
6
9.0/10
119 review
Shangri-La Surabaya
Hotel near Sawahan, Sawahan
"Friendly owner""Great rooms"
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No.
7
9.5/10
150 review
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel near Dukuh Pakis, Dukuhpakis
"Great rooms""Great stay!"
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No.
8
9.3/10
63 review
Oakwood Hotel & Residence Surabaya
Hotel near Manyar Sabrangan, Mulyorejo
"Great stay!""Great rooms"
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No.
9
9.2/10
361 review
DoubleTree by Hilton Surabaya
Hotel near Tunjungan, Genteng
"Delicious breakfast""Great amenities"
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No.
10
8.9/10
166 review
Vasa Hotel Surabaya
Hotel near Sukomanunggal, Sukomanunggal
"Great stay!""Great rooms"
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No.
11
9.3/10
100 review
Mövenpick Surabaya City
Hotel near Wonocolo, Wonocolo
"Great stay!""Friendly owner"
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No.
12
9.0/10
156 review
Whiz Luxe Hotel Spazio Surabaya
Hotel near Dukuh Pakis, Dukuhpakis
"Great stay!""Clean and tidy"
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Latest Reviews for Surabaya hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.4/10
Outstanding
NNicooleeI had a wonderful experience here.
The hotel is conveniently located just a three-minute walk from a large shopping mall, making it very easy to access shops and restaurants.
The living environment was excellent, and the front desk staff kindly upgraded my room, which made my stay even more comfortable. After wandering around for weeks, being able to relax and watch Netflix was simply fantastic.
Highly recommend this hotel for anyone looking for a comfortable and convenient stay in Surabaya!
Hotel near Tunjungan, Genteng 75.3% of visitors choose this area
Price per night from:NZD 139
9.3/10
Very Good
MMichel HuiEverything is good including the location except the house keeping.
We enjoyed our massages and dinner buffet in the hotel because it was raining in the evening. But they are nice and very affordable. I also like their breakfast buffet.
The only miss is the cleanliness and the housekeeping quality. We have changed the room once because the bathtub got stains. Then in the second room, my pillowcase is dirty and the flush didn’t work. Yet I appreciate their help to fix them.
The staff are extremely welcoming and friendly. I wish they can improve the housekeeping quality or else everything is perfect :)
PPpnmfI did not expect my stay there is going to be so pleasant. My impressions from reaching to leaving the Oakwood hotel, always greeted by all smiling staffs from the lobby, reception, restaurants, housekeeping. Check in and out process is like a breeze. Breakfast is good and staff even remember their guest room number. The room is huge and comfortable and clean. Bed is comfortable. Only that it is facing the main road, there were some road noise could be heard at night. There is a huge fridge and a washing/dryer machine. Full utensils, cook ware and Coffee machine. Will recommended this hotel to anyone.
The gestures, politeness and services provided by the staffs are really 5 stars.
VVICTOR.CKFWe enjoyed our stay at Doubletree Hotel by Hilton. Service staffs were attentive to our needs and questions. Breakfast buffet was delicious with many selection of different cuisines. Definitely will visit Surabaya and stay at Doubletree Hotel again.
Hotel near Tunjungan, Genteng 75.3% of visitors choose this area
Price per night from:NZD 113
9.1/10
MMadboz85I had a wonderful stay at this hotel, ideally located in the heart of the city. The rooms are spacious, comfortable, and well-appointed with great views. The facilities are excellent.
The central location made it easy to explore nearby attractions. The staff were friendly and attentive, ensuring a smooth and enjoyable experience. Highly recommend for anyone visiting the city!
How much do 5-Star hotels in Surabaya cost on the weekend?
Based on hotel prices on Trip.com, the average twoStarWeekendCost per night on the weekend for hotels in Surabaya is NZD 112. 5-Star Hotel rates change often; this price is for reference only.
How much do 5-Star hotels in Surabaya cost?
Based on hotel prices on Trip.com, the average twoStarAvgCost per night for hotels in Surabaya is NZD 123. 5-Star Hotel rates change often; this price is for reference only.
When booking a 5-Star hotel in Surabaya, what are the most popular areas to stay in?
When visiting Surabaya, many travelers choose to stay at 5-Star hotels in the following areas:
Tegalsari
.
At which popular 5-Star hotels in Surabaya can I try local foods?
Of all the 5-Star hotels in Surabaya, which hotels have the highest user ratings?
When travelling to Surabaya for the first time, many travellers find it difficult to choose a 5-star hotel to stay in. According to Trip.com data,
Vasa Hotel Surabaya, Oakwood Hotel & Residence Surabaya and Mövenpick Surabaya City
are popular 5-star hotels with high ratings, making them good choices for your trip.