Frustrating Check-In Experience

The check-in process was a nightmare, requiring us to go back and forth between reception and our room at least four times before a staff member accompanied us to room 419 to verify the room key problem. They kindly moved us to room 420, although it lacked the airport view we had chosen earlier. Unsurprisingly, the digital key failed too! The reception neglected to give us the complimentary items at check-in, which we had to ask for later. Why should a gold member have to deal with this? 😢