WONDERFUL "HOME AWAY FROM HOME!!!"

We recently experienced a sudden and unexpected family loss which made the thought of celebrating the 2023 Thanksgiving & Christmas holidays at home unbearable. Although the Element Downtown Colorado Springs was only 20 minutes away, my wife, daughter and I felt this would be the perfect staycation to provide an alternative atmosphere. What a cheerful and uplifting experience this was! From the moment we arrived we were uplifted by the bright, decorative and cheerful decor and staff. Assistant manager (PUA) provided a free upgrade to the one bedroom commons full living room/kitchen suite which made our Thanksgiving hosting with family and friends go beautifully and front desk staff member (ROCIO) checked on our well-being frequently from the morning of our arrival alerting us our suite was ready for a very early check-in all the way through our departure. There is no doubt whatsoever that the Element will be our "home away from home" as we navigate through this difficult time for our family moving forward. We would be remiss if we didn't also recognize the assistant manager (FRITZIE) who provided a tour the week before our stay so that we could make sure our upgraded suite would accommodate all of us for Thanksgiving and Christmas as well as the Lumen 8 rooftop restaurant manager (KIM) who was also so compassionate and accommodating during our stay. IF WE COULD GIVE THIS HOTEL 100 STARS WE MOST CERTAINLY WOULD ... THANK YOU TO OUR ELEMENT "FAMILY"!!! #familytrip