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The hotel is located in the very central and center of the city and the hotel upgraded my room to one of their signature rooms on the high floor with a very good view. The amenities were very good and allow me for late checkout as well. The only thing is that check-in is quite slow, but the lady was quite courteous so that was fine. Just a simple check in hotel

I had a great stay at this hotel! The staff were friendly and helpful from check-in to check-out. The room was clean, comfortable, and well-equipped with everything I needed. I also really appreciated the convenient location — close to restaurants, shops, and public transport. The breakfast was fresh and had a good variety too. Would definitely recommend and stay again!

The hotel is very well maintained with class and elegance. Location is great. Service is good. Checkin process is slow. Maybe not enough front desk persons? My room faced the Highway side. It was a little noisy. There is a Michelle 3 star restaurant Tang Ge inside the hotel which is great. Overall is good experience.

The suite is unexpectedly cozy. With the thoughtful and nice service provided by the staff, we are satisfied with the stay and will definitely make a reservation again in the future. 😊

Fantastic service by the Regent team. I hosted my engagement occasion here and the staff were very helpful. Excellent service from entry ＞ checking in ＞ in room service ＞ checking out. The Regent team made my experience and my fiancé a very pleasant and memorable one! It is because of my special occasion that I probably got upgraded, but I appreciate it and love the extra mile they put in! Food at the breakfast buffet was as good as it can be. I would say Marriott's breakfast is still the best that I've been to. Regent was still a good experience from what you can see in the photo. The views at the Regent are the best maybe only K11 can beat it. Maybe. Highly recommend this hotel.

The hotel needs some update, but location is pretty good. It has a pathway that you can go directly to the mall next door, with all high end shops. The service is also average. We paid US$100 for early check in (6 hours early), and as they do not have any scale in the bathroom (usually hotels supply a scale in the bathroom), we are asked to bring our luggage down to the lobby to weigh.

One of the best hotel service I have experienced!!!!! The place feel like home, food quality superb. Like the detail, e.g. hold an umbrella for you while you step out of the hotel (it was raining). Environment and interior design feels like quiet luxury. Tho not many facilities inside and it’s just a boutique hotel but the service worths it all!!!

Regrettably, our family endured a series of unpleasant stay during the New Year countdown at this apartment hotel. We deliberately chose this hotel for its renowned artistry and exceptional artistic offerings. With its esteemed status as a luxury hotel, our expectations were set high not only for the hotel's architectural and craftsmanship standards, but also for its service quality. Alas, our experience left much to be desired, as the hotel felt more like an apartment hotel rather than a luxury hotel. Unfortunately, the level of service provided fell well below our expectations. The check-in procedure was notably slow, and we waited nearly 50 minutes for our luggage before having to remind the staff. The duty manager exhibited a disappointing lack of professionalism and courtesy while addressing our inquiries regarding our booking. He drew incorrect conclusions from our outward appearance, causing us to feel offended. We noticed a lack of attention to detail, such as the inconveniently placed buttons for the curtains and blinds. For instance, the button to close the bathroom blind was inconveniently hidden inside the bathroom cabinet, it hard to find for the first time which we have to contact the staff for help. Also the shower door cannot close properly during our stay. Furthermore, we were surprised to discover that certain bathroom amenities came with an additional charge. The journey from the lobby to our hotel room proved to be quite perplexing for first-time guests. The process involved taking a lift to the 10th floor, navigating through the 10th-floor area, and then taking another lift to reach our room. The breakfast is served at level 10, the only cafe restaurant within this apartment. The breakfast is à la carte set menu instead of buffet style, priced at approximately $200 HK dollars per set. As one of the priciest hotels in Hong Kong, it is challenging to justify the steep costs associated with staying here. Other hotels in the vicinity offer superior views and service, such as the Regent and Peninsula. It is difficult to pinpoint any distinctive features or experiences that would validate the considerable expense.

The Ritz Carlton Hong Kong is in ICC building occupy the top floor. Theres mall, bus terminal, and MTR. So convenient. View to victoria harbour is amazing.

I stayed at the W Hotel again yesterday and was pleasantly surprised to be greeted again by Willy at the front desk. Just like my first visit, he was incredibly professional and welcoming. He patiently explained all the hotel facilities in detail, making sure I felt comfortable and informed. What impressed me most was how he went above and beyond to help me resolve an issue with logging into my Marriott Bonvoy app – something that had been bothering me for a while. Willy truly made my stay smooth and enjoyable. Thank you for the outstanding service!