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The hotel is near the airport, ten minutes walk, very convenient. There is also a shuttle bus to the beach, pay attention to the timetable and don't miss it. There are not too many categories of hotel buffet breakfast, but there are bread, fruit, eggs and meat.

We visited in February 2025 for our ”winter thaw”. The location of the resort was prefect just minutes from the airport. The resort itself was so beautiful and peaceful with the waves crashing on the rocks and a lovely beach. The pool was nice as well although we didn't use it much. The the restaurants offered a nice variety of fare and vibe. Whatever you do, you MUST order the seafood grill at La Palapa. You're welcome! The service was mostly fantastic. We had 2 small service hiccups in 6 days that were quickly addressed by management. We stayed in Villa 5 and loved it. High ceilings, our own pool, outdoor shower, the most amazing jacuzzi tub you can imagine, comfy bed, and a concierge (Abby) who took care of all reservations, tee times and even a few incidental items that we appreciated. Service standouts included Abby, Daniel, Andy, Rawela, Felix, Quentin, the sommelier at Mediterraneo on Valentine's Day (I forgot his name-sorry). We appreciate each of you for your commitment to excellence! Thank you for a lovely holiday. We will definitely recommend Eden Roc!

The hotel does not look like the pictures. When I got yo my room, on the first night my room smelled of urine, as if person who was belied me peed and the hotel doesn’t clean it. It was unbearable, I had to ask reception to come and sort it out because I wasnt going to be able to sleep with that smell. The housekeeper came and she swiped the floor and it was much better. The toilet handle was broken despite the water flushing. The room smelled out humidity. Not very sure of they changed the sheets needles I got there or even after. The food was all artificial food, nothing organic. All drinks were from those sachets. Even the sprite tasted different :/ On NYE the food was much better, there were good choices, but still artificial. Overall, it wasn’t that bad, a lot of people seemed to be okay with it. I am very picky so I notice everything.

This was our first time in Dominicana and we chose this hotel because our tour operator said it was new and we actually liked the pics (they are real by the way, not like in the majority of the hotels where they post only the best to attract guests). First thing that impressed us was that all staff was wearing masks at all times everywhere: inside and outside! No matter if they were showing sport exercises, cleaning or dancing in the lobby in the evening, they were always in masks! Then sanitizers everywhere . Temperature control at the entrance to the hotel and to all restaurants. The staff also makes sure you are wearing a mask and gloves when picking food. Everyone was polite helping and smiling all the time. I will name only some people here just because I didn't take photos of all names, so sorry if I didn't name you. All receptionists were ready to help and solve any problem you have. Bieavenido (thanks for late night talk, now I know when is the Independence day in Dominicana!😊). All our requests were satisfied within 5-15minutes (not Dominican minutes👆🤣). Guys at the restaurant all who were welcoming, thank you for giving us masks and gloves when we were too overwhelmed with holiday activities and forgot to get them🙈. Thank you for always wishing us good morning, nice day and smiling! Guys who take orders inside the restaurants and my Spanish teachers😅 Ramon, Antonio, Wilsoooooon Rincon, muchos gracias! They always ask you how you are, remember your orders and bring them before you think about it. Mariia Soriano and Andy from lobby bar- the smiliest girl and boy ever! Thank you for your Russian and Ukrainian, keep learning, next time I come I will check up on your progress! 🤣 Animation team- you are beyond human abilities!!! Fly yoga, yoga on surf boards, volleyball, water polo(I think it was water polo😅), water bikes in the swimming pool, sexy dancing, jumping on little trampolines..Ruben & Jason, my sister Debora(best breeds from you!❤)and my evening salsa teacher Coca -Cola(don't lose uno in bachata anymore😉). Love you guys! 🥰 I will always remember all of you, how you invited to take part in the activities, how you were showing everything step by step, your patience, your unique personalities. The best chef on this planet Wander Montilla with amazingly beautifully looking and heavenly tasting dishes. 😋 Thank you for your unforgettable dinner at the stake house restaurant! Also, the cooking show in Asian restaurant is worth seeing! The food is amazing and the products are high quality. We are more than happy with our rest!

Upon arriving at this place, my friend and I were immediately put off by the workers who stared at us instead of offering to help with our luggage—a clear red flag. It only got worse from there. We were shocked to find over fifteen roaches crawling in our beds, on the floor, and even inside our luggage! This was completely unacceptable. The customer service was atrocious. When I brought up our concerns to the receptionist, he had the audacity to suggest we refrain from leaving a review in exchange for unspecified ”privileges.” The bedsheets were stained, the towels were dirty, and the water had a foul odor. It was a nightmare. To add insult to injury, when we voiced our complaints about the roaches, the receptionist brushed us off, claiming we should expect such things in this country. This dismissive attitude was incredibly disrespectful and unprofessional. Thankfully, Starling and Davison from were the only saving grace during our stay—they actually cared and were extremely helpful. In conclusion, I strongly advise against booking with this establishment. The lack of cleanliness, poor customer service, and dismissive attitude towards legitimate complaints made our experience utterly disappointing and frustrating.

My husband and I visited this resort for our 8th anniversary. We booked an ocean view Castle Junior Suite. Upon arrival, we had a piece of Black Forest cake, Dominican Cacao, and bottle of Mamajuana waiting in our room to celebrate. Our butler was Eric, and he was the BEST! He took us on a tour of the resort, and alerted us daily of activities and restaurant selections available. He was available via What’s App for any concerns or questions we had. As stated in other reviews, the beach is not clear blue water, but we knew that going in. I grew up going to “dirty Myrtle” so it wasn’t an issue for me. The seaweed is better on some days than others, but they have a crew that works their tails off raking the beach and trying to contain it. I also suggest water shoes and small steps because upon entry there are some large rocks and dips, but once you get out a bit, it is no longer an issue. The pool areas are great, and there are several to choose from. Someone was always willing to grab your towels and get you set up in a nice spot. Drink service was on point, we never had to wait long between rounds. Although tips are “included”, I would suggest bringing a little extra for that. I saw how hard the employees work, most in long pants in incredible heat and humidity. I would rate the restaurants 4/5. The first night at Blue Marlin was not good. I think our order was lost in translation. I put that on myself, for visiting a country where I don’t speak the language. I could have used Google translate. I would suggest that if it seems you are not being understood. I won’t name the waiter because again, that’s on me. In contrast, Bladimir and Danny as servers at the Steakhouse were great. That was our favorite restaurant so we ate there twice. We also had a nice dinner at Capriccio. The Casabella lunch buffet had a nice daily lunch selection, and you can also visit the smaller restaurants in Sanctuary Town, a small area across from the main hotel which has pizza, sushi, beer, and ice cream/sweets. The Wok was closed on our visit so we did not get to try that. Overall, there is a large selection to choose from and room service is available 24 hours with a $10 service fee. We enjoyed our first stay in DR, and would definitely consider rebooking this resort on a return trip.