Serenade Punta Cana Beach & Spa Resort
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Punta Cana
Serenade Punta Cana Beach & Spa Resort
Health Protected
#2 of Family Hotels in Punta Cana
Playa, Punta Cana, La Altagracia, Dominican Republic
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With a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. This luxury property is 8.2 mi (13.3 km) from Bavaro Beach and 12.1 mi (19.4 km) from Punta Cana Beach.Show More
We Price Match
4/5Very Good·Great Location
Good experience
SissiAll 103 Reviews
Amenities
Outdoor Swimming PoolExclusive Beach AreaBeach VolleyballSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeBarNightclub
All Amenities
Surroundings
Airport: Punta Cana International Airport
(16.1 km)
Landmarks: Dolphin Explorer
(460m)
Landmarks: Natural Pool
(3.8 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
13
Luxury Tropical Room with Garden View Non smoking
2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
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14
Superior Jacuzzi Room with Sea View
2 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Sea View
Electric Fan
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13
Premium Suite
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
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8
Luxury Room, Pool Access
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
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25
Luxury Master Suite Non smoking
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
Electric Fan
Towel
Check Availability
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Guest Reviews(103)
4/5
Very Good
Verified Reviews- Cleanliness4.1
- Amenities4
- Location4.1
- Service3.8
Mikke CO
March 23, 2024
Beautiful place to stay, but the service in front desk is not friendly, the guys who work there don’t have a good service attitude, I got a really bad time trying to get check out lat because my flight was delayed and we needed a place to stay, definitely I think this hotel has many good things except the front desk staff
Guest User
March 30, 2024
I don't want to be too negative, because in the end, my family had a wonderful Spring vacation in Punta Cana. Our room was spacious and the buffet restaurant was good with plenty of options for breakfast, lunch, and dinner. The resort was also very accommodating to kids. However, there is construction on one side of the resort which is separated by a bamboo fence and there is sewer water running under the bamboo, causing the entire side of the resort to smell like sewer water. It was really bad. The front desk appeared to be understaffed and phone calls to them were often unanswered. During our stay the internet went out for approximately 24 hrs and the staff couldn't provide any updates or estimated time the situation would resolve. We ate 2 nights at the a-la-carte restaurants, but the service was too slow, especially with little kids, and orders ended up wrong or missing altogether. After the second disappointing night we agreed to go to the buffet each night for dinner. Fortunately, there was enough variety to keep things enjoyable there. The general consensus, in talking to other guest, was that everyone felt it was a very "affordable" resort. Given the price, I'm not overly disappointed with the experience, but we won't be returning.
Sissi
December 21, 2023
Good experience
Sylvestre Richard
January 29, 2024
Great hotel with amazing facilities and restaurants choice. Love the place, however the staff at customer service could be a bit helpful and less laid back. I know we say we are on island time but my question is, should we if we are paying for a 5 star hotel? The staff mentality should match the resort level, otherwise what’s the point?
Cynthia Mary
January 28, 2024
This property has potential. It is a nice area, clean property. Food was ok, nothing that stands out as really good. Incredibly noisy. I understand having music playing but when you upgrade to a swim out room and cannot sit on your patio or enjoy the pool because the music is so loud it feels like you are being repeatedly punched in the chest i think that is a bit excessive. Also, beach towels need to be updated. Some days they were ok other days they were almost thread bare like what i would use to clean up a spill on the floor. Napkins… when you have to make a reservation for a restaurant you think quality… not a flimsy paper napkin that once you pick it up it disintegrates… really expected a cloth napkin. And lastly the service. Some really attentive pleasant staff members the majority appeared to either be untrained or simply didnt care. Also hard to get the coffee /mini bar refilled in room.
All in all not a bad experience but could have been so much better. Not even a welcome drink upon check in. There is potential but definitely needs work
Ita
January 28, 2024
Staff is extremely unfriendly and rude. They all act over worked and tired. The food was meh at best. Don’t recommend!
Camila
January 28, 2024
The time is limited for everting, kids club was close even when they said it was supposed to be open, the playground was also close every time I tried to go with the kids. Besides that good staff
Jurij
January 27, 2024
One of the best places we have visited in Punta Cana. Very clean, safe, friendly and caring staff, awesome beach and surroundings.
Keep on doing the great job you are already doing!
Eliana Marquez
January 27, 2024
Food was okay, resort was clean and service was okay. They have nice pools and a nice beach.
If you don’t smoke I don’t recommend this resort, this is why I’m giving them 4 starts. There is people smoking everywhere, they should have designated areas where people can smoke, but believe me they are allowed to smoke in every corner.
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: 00:00–12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 2 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4.1/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2020
- Number of Rooms: 25
With a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be within a 15-minute drive of Cabeza de Toro Beach and Downtown Punta Cana. This luxury property is 8.2 mi (13.3 km) from Bavaro Beach and 12.1 mi (19.4 km) from Punta Cana Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy a meal at Buffet Principal, or stay in and take advantage of the property's room service (during limited hours). Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 603 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy a meal at Buffet Principal, or stay in and take advantage of the property's room service (during limited hours). Relax with a refreshing drink from the bar/lounge or one of the 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 603 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Services & Amenities
Most Popular Amenities
Outdoor Swimming Pool
Exclusive Beach Area
Beach Volleyball
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Bar
Nightclub
Restaurant
Meeting Room
Multi-Function Room
Children's Pool
Children's Playground
Kids' Club
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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