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Only gave 1 star due to not being able to give 0. Black mold over entire bathroom. Not a single tiled surface was mold free. Cockroaches crawling in at night under the doors. The vent of the air con unit was covered in dust and more black mold. Not that the air con unit worked anyway. We stayed middle of winter so lucky for us all the sheets including pillows were made entirely of plastic (natural fibres would have left us freezing). Staff were only there probably to clean and that's it, because we never saw them. Ever! We tried to check in 20 minutes early and the lady claimed ”there is no luggage storage”. Lo and behold, when we were finally checked in there is a massive painted sign saying ”luggage storage”. Also, the room wasn't ready even by 2PM, the stated check-in time. We saw one gentleman traveller waiting outside to check in at 7PM in the freezing cold for God knows how long he sat there, but we were unable to let him in due to signage explicitly stating that letting in people would lead to non-refundable expulsion. Also, the doors only open with an App, so if your phone does good luck getting in. Honestly, if my phone died, I would have called the cops and had them find a way to let us in with the non-existent staff. Cleaning lady was so lovely. Reception lady was horrible. Kitchen had a faulty stove that was always firing. This is probably not advisable, as a simple gas leak could mean this misfiring burner will blow the place up - if only that would happen (with no-one staying there), because that is the only way this place is going to get better (a complete rebuild). Kitchen was filthy, with no cups to be seen anywhere. I probably wouldn't have used them anyway. Why the heck is there a massive tarp covering the balcony? Did this place semi-burn down??? Also would like to state that the photos provided are most likely from the Glebe location that they also own. The photos looked simple, which is what I wanted. Simple, not freaking disgusting. I have stayed in backpackers in Africa that are legitimately better than this hell-hole. Might I add that one of those places included a room with no glass in the window, and I found that place better than The Village!!!! I have copied this review in case it is ”magically” lost. I will be posting it elsewhere.

A friend and I stayed here for three nights and were extremely happy with the entire experience. We arrived early in the morning, with a few hours until our room was available for check in, however the staff were friendly and accommodating and allowed us to store our bags in their back room until our room was available. The room itself was simple and clean, with a small balcony access. We were seeking a stay on a tight budget, and as such we weren’t looking for a luxury hotel, so the room perfectly met our expectations. We had a twin room, with very comfortable beds and enough space for two people. If you are looking for a full hotel stay with all the bells and whistles, this isn’t the place for you, but if you are just after a comfortable, well located place to sleep, then Hacienda ticks all the boxes. It is located between a busy street and a rail line, but the rooms are well sound proofed and noise is not really an issue. On our last day, our departing flight wasn’t until late in the evening, but the staff were once again extremely accommodating and allowed us to again store our bags after checking out so that we didn’t have to lug them around for the day. Would 100% stay here again next time I’m in town, and would recommend to anyone who is in the market for a budget-friendly stay with lovely staff

We stayed here for 4 nights in May 2022 and what a calamity of an experience. It even begun before we landed in Sydney with them cancelling our booking due to a water leak in the room they allocated to us. After trying to find alternative accommodation at the last minute we were then advised all was OK. The greeting when we arrived was good and we were shown our room located directly behind the communal kitchen (room 1). Apparently they supplied a continental breakfast each morning with bakery items, cereals, orange juice, coffee but you wouldn't know it because only on one morning of the four we were there we were greeted with leftover crumbs or one lonely croissant. On one morning there was even no milk, coffee or orange juice at all. This place does not have a manned reception which I have no issue with but each time we went downstairs to the bar to ask a question we were treated with distain from the girls working there. The room was spacey but just really poor hygiene and basic....very basic. Then to top it off on our final night the vanity in the bathroom fell off the wall and onto me throwing out all our toiletries and leaving me with a heavy bang on the head. They couldn't fix the problem and instead arranged alternate accommodation at another hotel so we had to pack up our bags and relocate unexpectedly. By the time we got to the other hotel it was 11:15pm and we had to leave the following morning. They didn't even offer us any compensation or at the very least a breakfast voucher considering we had only managed to get something to eat on 1 of the 4 mornings we were there. Just really poor service with little regard to how it impacted us. NEVER AGAIN.

The front desk is very welcoming and basically perfect, but because it is an apartment hotel, there is a party upstairs one night during my stay. Although the hotel has a notice and informs that a party cannot be opened at check-in, because the front desk is not 24h operating, so this can not be avoided. It's all about self-consciousness.

Made a last minute booking due to broad train network failure and was unable to get home in a timely fashion. Location very convenient to Central station . The bar was buzzing and the staff were very friendly on check-in given I’d booked 10mins earlier on booking.com. They took me to my room and gave me a rundown of the services. While the rooms are old, they are clean and the linen and towels were good quality and the bed and pillows comfortable. It was a hot night and the A/C delivered keeping my peri menopausal at bay. I ordered a delicious meal from the bistro and was able to walk to work very well rested the next morning. I will happily stay there again.

Great location near Central Station and good service from the friendly and helpful staff. Room was relatively small, particularly the bathroom which was a little tight, but this is no problem for a short stay. A negative though was that there was just one curtain when there should have been two, and it barely covered the window which meant being woken too early from direct sunshine streaming into the room.

Very close to Sydney University, convenient transportation and shopping, the hotel facilities are complete (with dryer/washing machine), clean, and there is cleaning service every day. We stayed for 9 days and were very comfortable and satisfied

The pool was underwhelming in size of the hotel. It was difficult to relax with the number of children enjoying themselves and having a good time. The location adjacent to central station allows for seamless trips into the city. Overall, I would recommend the Mercure as a “pit stop” while enjoying the city of Sydney. Below is a screenshot and the locations we visited in one day.

Parent-child tour, booked two rooms, one is kingsize ordinary room, one is two single loft ~ loft layer height is a bit awkward, the stairs are also narrow, not suitable for children. Kingsize is very good and looks very spacious. The industrial design style is very good~ it is a member of the design hotel. Downstairs is the food street, there are many net red restaurants, I heard that the nearby albert st also has a lot of food, but there is no time to unlock... next door is the famous ”grass house” central park mall, the whole building is covered by green plants, big bus A double-decker sightseeing bus will pass through here to introduce a section. There is Ding Taifeng in the grass building, and the domestic high-end dining is quite cheap here! 30 per person per foot (Ding Taifeng of the Circular Quay Gateway is more affordable... 20 per capita, fast food in the food court...) Shopping is also very convenient, woolworth supermarkets can go shopping, there is also a row in the tide brand store. For the parent-child tour, the disadvantage is that the pool is outdoors, connected to the bar, the night blue light and the cold water temperature are really not nice...