Ano Hotel provides flawless service and all the necessary facilities for visitors.Maintain seamless communication using the complimentary Wi-Fi at hotel. Reception assistance is offered at the hotel featuring luggage storage.For extended visits or whenever required, the laundromat ensures your preferred travel garments remain fresh and accessible. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors.For visitors wishing to smoke, designated smoking zones can be found. At ano Hotel, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service, blackout curtains and air conditioning for your convenience.Certain rooms offer in-room amusement features such as the cable TV for your enjoyment. In select rooms within the hotel, a refrigerator and bottled water is available to cater to your requirements when desired. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and towels, ensuring a comfortable stay for guests. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes.At ano Hotel, guests can access vending machines that provide light snacks and beverages 24 hours a day.
"It seems I experienced discrimination... or was treated differently? I really hope not. When I checked in, the front desk told me I needed to inform them if I wanted room cleaning. During my stay, one morning I told a front desk staff member, who seemed Japanese, that I needed cleaning. He noted it down and asked if I wanted the bedsheets changed. My English isn't great, so I used a translator to convey 'change bedsheets,' and I said yes. However, when I returned that evening, my room hadn't been cleaned, and the bedsheets weren't changed. There was no sign of anyone having entered. Then, on my check-out day, I mentioned this to a Chinese front desk staff, who happened to be on duty. I told her I had requested cleaning, but no one came. She checked the records and surprisingly found a line drawn through my request, indicating it had been cleaned! But it clearly hadn't been. She said it might have been a staff error. But even now, thinking back, I really find it hard to believe it was just a staff error... (The front desk staff from HK was very good though).
Other than that, I think the hotel environment and overall cleanliness are quite good. It's just this cleaning incident that I found very strange. If you ask me if I recommend it, I do recommend this hotel. No major issues. I booked for three nights, costing 9 RMB, which I thought was very affordable. The surroundings are quiet, and you can see the Skytree. Getting to Tokyo Tower and the city center by subway is also decent, just a few stops away."