3-Star Hotels in Ontario, Canada

"The hotel is being renovated to voco branded hotel. In the meantime, it’s quite understaffed as our room did not receive any cleaning during our stay. The hotel has good location but  is sorely in need of renovation. The staff was friendly and helpful."

"Facilities: There's a gym and an indoor pool, both on the smaller side. Cleanliness: Clean. Environment: Not far from the waterfall, about a 10-minute walk. There's a bus stop right in front of the hotel. When checking out, I asked the front desk for my bill, but the staff said they couldn't provide a paper bill at the moment and that it would be emailed to me later. However, I never received the bill, yet the hotel deducted over $20 from my deposit without any explanation for what those charges were."

"Great location, but the room was a major bait-and-switch. We booked a ”river view” room for our honeymoon, but the room we received was worlds apart from the promotional photos. Our view was 85% parking lot and 15% river—and at night, the river view was completely non-existent. I understand showcasing the ”best room” online, but it felt misleading. Additionally, the Jacuzzi was located in the bedroom rather than the bathroom as pictured, meaning we froze walking across the room to the shower to rinse off. We had notified the hotel weeks prior about our late check-in and our honeymoon. When we approached the front desk about the room mismatch, the staff member was understanding and helpful, but offered an Applebee's breakfast voucher to compensate. When we refused, they told us ”it was not a big deal” to just accept it. While I know they were trying to help, that specific phrasing felt dismissive given the situation. Pros: ＞ Location: Incredibly convenient, located right near the Falls Incline Railway. ＞Service: Check-out was extremely fast and seamless.Amenities: General hotel amenities were okay. Cons: ＞Vouchers: The hotel dining vouchers are pretty underwhelming. We used one for Brasa Brazilian Steakhouse and it still came out to almost $200 CAD, which in my opinion, was not worth it. ＞Room Reality: The layout and view were huge letdowns compared to what was advertised. The light switch for the bathroom in our was was also wonky -- If you move it wrong it doesn't turn on. Overall, the location is great, but don't expect the rooms to look exactly like the photos on the listing."

"Loved the service. The front desk team are super friendly and helpful. Here are the reasons why I'd rate 4/5: room cleanliness (we noticed stains), the lack of hair conditioner (bottle in the shower was empty), 1 tissue left in the tissue box (with no backup boxes), and we only got 2 sets of towels despite there being 3 people staying the night. Once I asked for the towels, they readily gave me them. It was just disappointing that I had to walk to reception to retrieve them."

"This is a perfect hotel with fall views but lack of swimming pool for kids. Room service is vey basic, only offer changes every 3 days But the view is unbearable"

"Clean and Fresh...big improvement over most of the outdated hotels in Oshawa/Whitby area"

"My husband and I stayed here from September 9 to 10 last for our 20th wedding anniversary. We had a medical appointment down the road so it was a convenient location. Here are some of our observations where they could do better. 1. l use a cane with my disability, and there was no luggage trolly in the lobby when we arrived. I had to haul two heavy bags on one arm while using my cane with the other hand. 2. I checked to see that there was body wash for our evening and morning showers and the bottle was completely empty. The housekeeping staff hadn't refilled and we had to find someone to put a new bottle into the shower. It's a good thing I checked and didn't get a rude awakening in the morning. 3. The picture in the room looked as though something was thrown at it and went down the glass. There were two streaks and it was very disgusting. Obviously, the cleaning had not been done properly in the room. 4. Nowhere on the website was there mention of a continental breakfast so we were quite surprised that there wouldn't be your typical eggs, bacon, sausage. Etc. It was very disappointing. We only found out because we got on the elevator, and there was an ad taped to the inside of the elevator. At the time of booking, all it said was free breakfast included. 5. The shower-head sprayed all over the ceiling when it was turned on, so we had to put a face cloth over it to contain the spray 6. The microwave glass tray did not rotate so when you put something in there, it didn't heat it up evenly. It actually burned the item. 7. Bathroom light fixtures were covered with caked on dust. I wrote my name in one of them. It's Obvious that the housekeeping staff does not pay attention to cleaning - only does minimum."

"Staff was amazing and accommodating. the room is excellent, spacious and has everything you need for a great stay. Location is great and will definitely book again"

"initailly out room keypad was out of battery but the staff was very friendly they assisted and provided us another room asap no wait staff was very helpful and polite perfect hotel away from tourist crowds parking is additional 15$ onsite rooms are clean and good there is no smoking or bad smell in rooms rooms with balcony have a view view shows river amd part of falls awesome hotel prices high on weekends otherwise better than big brands hotel was a piece of mind"

"I've stayed here several times over the last few years; the location can't be beat, and the street is full of energy (and homeless, but that's downtown Ottawa for you, and there is excellent security at the hotel). The rooms are usually large, many set up like 1-bdrm apartments, and thoughtfully stocked with pretty much everything you could think of. The full sized kitchens are reasonably well-appointed; all you need to bring is the food. It's a great place for budget business travelers, long-stay guests, and vacationing families watching their pennies. Parking is expensive at $25/day, but it's a gated lot and there's underground parking in poor weather as well, so it's worth it if you must drive."