this guy rocks!!

I travelled to 6 countries in southeast Asia this month with 6 family members from US & Philippines . this guy made it all worth while with his professionalism. he went above & beyond to help. my mom left her phone in a Grab car & we contacted Grab, who contacted the driver, who denied having the phone. my brother in US tracked all the movements of the phone, & this guy helped us recover the phone only 1 hour before we departed Malaysia . now concerning the hotel: our stay was great. no issue. nice breakfast. nice dinner. clean pool, clean rooms & common area. complimentary things also provided. we enjoyed shopping just right across the street & less than 50 meters from hotel entrance. I am a licensed professional & multiple business owner. we choose Malaysia now over all 10 Asian countries we've visit this year, much in part because of treatment of the staff @ this hotel. if I were a military commander, the 2 security guards that work there would be the highest ranking officers in my Brigade.