Unexpected good experience @Furama Riverfront

Address - 405 Havelock Rd, Singapore 169633 Ambiance/Facilities - Gym, pool, lounge. Highlights - Oval bathtub, evening canapés. Avg. Price per Person - $66 Rating -4.5/5 Booked this club room during a sale. Before checking in, I was pretty worried and anxious after going through tons of reviews on other platforms. The feedbacks were overwhelmingly bad for the month of September and October. my stay was in November… 😭. I remember guests were complaining about strained floor carpet, small rooms, late check in, noisy and other issues. Luckily I did not face any of the issues I saw 😅. I had a smooth check in and the amenities in my room were all in good working condition. I had my afternoon refreshment at level two, which is like a cramped lounge area because the main lounge area at level 1, where the iconic waterfall is located, was being used for a wedding. Then unpleasantly, I was informed that my club benefits only entitles me to the coffee and tea at the lounge and I have to pay for the food(lunch buffet). This was not disclosed or stated explicitly by the hotel when they listed their club privileges. Luckily, I enjoyed my relaxation time a lot with the spacious oval bath tub in the room and the jacuzzi located at the swimming pool. The evening canapés was also pretty decent. I thoroughly enjoyed the oyster with cheese and the satay. To end off, It was an awesome deal for me at $134/night. I enjoyed my stay a lot. But it would have been a near perfect experience if the staffs had being more welcoming and exhibited more “5 star”hospitality during certain interactions.