一位长期入住的顾客

Firstly, I would like to express our sincere gratitude for providing us with a triple room. Although our original booking was for a double room, the hotel kindly accommodated our needs by upgrading us, which we greatly appreciated. We have been staying in this room for a considerable period, and thus have grown accustomed to it. However, recently, there has been a severe odor issue in the bathroom, especially noticeable when the bathroom air conditioning is turned off. The smell spreads throughout the entire room, affecting our sleep and daily life. This issue not only impacts the room’s environment but also diminishes the overall comfort of our stay. When we requested to keep the same room type rather than moving to a different room, the response from the front desk didn’t seem to fully understand our actual needs, which left us a bit disappointed. We understand that hotel resources are limited, and it’s not always possible to offer personalized room adjustments for each guest. However, where feasible, might it be possible to offer more flexibility in room arrangements and services? We believe other long-term guests would share similar expectations if facing similar issues, and such an approach could not only improve guest satisfaction but also highlight the hotel’s commitment to considerate service.