Very Lovely Staff

Booked here for my parents 30th anniversary. Greeted by friendly and helpful staff. Rooms were clean with complimentary teas, coffee, water and cookies. My parents were welcomed with complimentary elderflower/lemonade as neither of them drink and the staff wrote a congratulatory card which was very sweet. We planned a trip to Trebah garden on the second day. The lady at the reception was very helpful in providing a taxi for us the night before. Slight downside was there was limited channels on the TV. For the price of the room, we were expecting at least freeview. There was no air con but we were provided with a fan. On our last day, there seemed to be a booking issue over breakfast but the staff handled it well. But other than that, it has been very good. Warning though, the hotel is like a maze haha. A shoutout to the cleaning staff who were also all very friendly and made sure to say good morning to us whenever we cross paths. #greenbankhotel