YYanyuThis was our second stay at the resort. Our first visit was during the pandemic, when all activities were shut down, and we felt like we had the entire resort to ourselves. This time, the experience was much richer and even better.
If you're looking for a peaceful retreat from the strenuous climbs of Huangshan or the bustling crowds of Xidi and Hongcun, Banyan Tree is the perfect choice. Luchun Village is just about a 5-minute walk away, and a little further on foot, you'll reach Tachuan. Both are beautifully preserved, pristine villages.
Before our arrival, our butler, Felix, reached out to me, asking for our estimated arrival time the next day to ensure everything was perfectly pre-arranged. When I simply requested an extra comforter, he immediately offered to upgrade our room, provided it was available. What a pleasant surprise! We ended up staying in the largest room type at Banyan Tree, the Luchun Two-Bedroom Villa (room numbers starting with 2), which boasted over 200 square meters, plus an outdoor garden and a balcony. Our teenager absolutely loved having so much space to run up and down between floors. The room was so incredibly vast that the three of us sometimes had to call each other just to find one another!
Needless to say, as a five-star property, it had all the amenities you could possibly need, so I won't list them all. It featured three bathrooms, two bathtubs, three televisions, a three-door refrigerator, a microwave, and a washing machine. Both floors were impeccably clean; we were comfortable walking around barefoot. There wasn't a speck of dust or a single insect anywhere in the entire room – we were truly impressed.
The service, in particular, was truly exceptional. Felix, our butler mentioned earlier, was incredibly enthusiastic, offering us detailed introductions and thoughtful recommendations. During our three-day stay, our housekeeper, Jo Yao, was not only extremely polite but also showed great respect for our privacy. Whether she was cleaning, delivering a fruit platter, or performing turndown service, she always asked for permission before entering. Her conversations with us while working were also very genuine. There was also a friendly shuttle driver who drove us around the resort and recommended local delicacies; I regret not catching his name. All the staff members here are warm, genuine, and truly committed to providing excellent service. We are so grateful. Every single staff member greeted us with a smile and was always ready to assist with any request.
Breakfast was decent, though it could offer a wider selection. Otherwise, we were very satisfied with everything. The pet park had many cute animals, the swimming pool staff were very attentive, and the sunset ceremony had a wonderful sense of occasion.
We just returned today, and I wanted to write this review promptly to truly do justice to all the wonderful experiences Banyan Tree offered.
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