"The front desk is clueless and doesn't understand how to adapt. Can’t book mahjong room on Ctrip I was told if I could pay more to get a mahjong room. Say it’s not possible, it’s just not possible anyway I said I had to cancel the reservations I made at the same time. He said that if you cancel, just book at the front desk. It’s more expensive at the front desk than online. I really convinced you"

"We took a taxi to the hotel, but taxis can't drive to the main entrance; we had to get off at the parking lot entrance. During check-in, we kept emphasizing the need to hurry because we wanted to go to Fantawild Adventure. After check-in, they didn't mention that we needed to have our faces scanned to enter the park. It wasn't until after we put our luggage away and went to the park that my friend went back to ask if we needed our ID cards to enter Fantawild, and only then did they mention the need for facial recognition. When we asked a staff member at the entrance which direction Wild Land was, they were very indifferent and said they didn't know. We were shocked; it was other hotel guests who pointed us in the right direction. As a newly opened hotel, the cleanliness was so-so; there was dust on the stairs leading to the bunk beds. We booked a family-themed room for two adults and two children for 1799 yuan (the room had one 2-meter double bed and one 1.2-meter bunk bed). There was only one small drink and two bottles of mineral water in the room (compared to four bottles in the room at the Atour Hotel in Wuhan the previous two days). We were very thirsty when we returned at night and called room service several times without answering. We also called guest services, but no one answered. When we asked if there was a microwave to heat food, the front desk said they didn't know and told us to ask the restaurant, but then said the restaurant was closed. After much difficulty, we finally got through to the room phone to request extra bottles of water. We called three times, and it took an hour for the water to arrive. The next day, when we went to the restaurant for breakfast, they asked us to pay for two children's meals. We had to explain for a long time that our breakfast included two adults and two children, and they checked our receipts for ages before letting us in. The umbrella we borrowed from the hotel was broken; it popped open with the slightest touch, soaking me and hitting others several times. I had to apologize repeatedly. Some staff members were unfriendly and unprofessional. The staff at the luggage storage were much nicer the next day. The room layout was unreasonable; the air vent was too close to the upper bunk, making it too noisy for my child, who tossed and turned, causing noise from the blankets and bed, which also disturbed the child in the lower bunk."

"The service attitude of the waiter is very poor. I don’t ask you to treat the customer as God. At least he can communicate normally as an equal. If you have any questions, just ask the customer. Don’t you know how to communicate normally? It’s really a small temple demon with strong winds..."

"We booked two rooms and saw that there were elderly people there, so we were upgraded to one room with a view of the park opposite. The elderly were very satisfied. The room was clean and hygienic, the breakfast was rich in variety, and the security guard outside the door recommended a good place to eat."

"The lobby air conditioning was excellent, and the aroma of tea greeted you as soon as you entered. The front desk staff were quick to process guests and provided excellent service. The room was very comfortable, and the 24-hour laundry service was a great bonus. Highly recommended!"

"The car was conveniently parked in the nearby residential area, and there was even a charging station. The room was upgraded for free; it was clean and tidy, with good soundproofing, comfortable bedding, and a plentiful breakfast. The hot dry noodles were delicious. The receptionists were all very gentle and had excellent service."

"The hotel has a unique design, and the lobby is elegant and atmospheric. Due to a change in plans, the staff member LIMY provided cheerful and proactive service, kindly offering a complimentary late check-out. The breakfast also offers a variety of delicious and distinctive options. This is definitely the top choice for a relaxing getaway in Xiaogan."

"OK，OK"

"The room hygiene was very poor. The sofa was indescribably dirty. I forgot to take pictures at the time. The breakfast was too simple and unpalatable."