Brussels Hotels with Airport Shuttle

"Although it's a bit far from the center of Brussels, it's easily accessible as it's just a few minutes from the nearest tram stop that goes through the city center. The room was very spacious and clean, and amenities like slippers and bathrobes were provided. The cleaning staff were very friendly. The guests in the lobby during my stay seemed calm and well-behaved, allowing for a quiet and restful night's sleep."

"Brussels is the largest city in Belgium. Due to its unique geographical location, Brussels has always been recognized as the ”capital of Europe”. This stylish hotel is located on a cobblestone street with a variety of styles, adjacent to the historic Grand Place in the center of Brussels, and enjoys the reputation of being the most luxurious hotel in Belgium."

"I have never had doubts about Novotel, having stayed at Novotel hotels in Antwerp, Singapore, and now Brussels. I usually have good experience with Novotel hence the hotel has been my choice. Normally, I always inform the hotel in advance if I will be checking in late by using the link provided by Trip.com, and I usually receive a prompt and professional response from Novotel hotels. Unfortunately, my experience with Novotel Brussels Airport was disappointing. Despite sending emails to inform them about my late check-in—first via the *********** link and then directly to the hotel—I received no response at all. This is unusual, as on the same day I contacted two different hotels for upcoming stays, and the other hotel replied promptly. Only Novotel Brussels Airport did not respond. There was also a booking issue where I was told that my two children were not included in the reservation, even though the booking was made through Trip.com’s automated system and full payment had already been completed. The receptionist told me they cant do anything since I came late. But I showed them my email via the trip.com link and they said that was not their email address. So Is the management or your staffs not doing a good homework professionally? To make matters worse, I accidentally left my mobile phone at the hotel and only realized it half a day later. When I called the hotel, I was told to send an email. I emailed twice, yet I still have not received any reply. It is very frustrating when phone assistance is unhelpful and emails are simply ignored. Overall, I felt unsupported and unsure where to seek help due to the lack of response and assistance. This experience does not meet the standards I have come to expect from Novotel. I sincerely hope Novotel Brussels Airport will improve its communication and customer service."

"This is an airport hotel, offering a shuttle bus service and featuring a flight information screen in the lobby, clearly catering to airport travelers. It wasn't very crowded; the whole hotel felt quite empty. It's close to Diegem station, about a 12-minute walk, but it's mostly uphill and downhill, so it can be a bit tiring. The hotel breakfast was great, very rich and satisfying. There's a shuttle bus schedule in the lobby; I took the 8:45 AM bus, which arrived at the airport around 9 AM."

"The hotel is great; it's comfortable and provides all the basic essentials for a stay. I stayed for one night, and it was perfect for resting up before continuing my trip."

"This hotel is really old... Don't let the five-star rating fool you, it feels more like a three-star. The elevator is incredibly slow, from 1999! The furniture in the room is also very dated. The front desk sells bottled water in glass bottles for 8 euros a pop – ridiculous. As our Belgian client told us, the hotel's location is right between a safe area and an unsafe one. It's close to the light rail, but there's no elevator from the light rail station to the street level, which is quite annoying. Walking to the city center is fairly convenient though. For the price, it offers good value for money; other hotels in the same area are more expensive."

"Beautiful hotel, nice decor, very clean, excellent amenities, bed were exceptionally convertible, breakfast is mandatory, good taste and lots of choice. Checkin/out efficiently fast and courteous, thumsup for Ryan. Sofitel Bruxcells is real 5 stars quality hotel and I will definitely will comeback again."

"Very good service: The remote control was missing and the staff found a replacement in less than 5 minutes. Top!"

"The hotel is nice it is conveniently next to the train station there is no shops or restaurant near So you have to go to the City or something If you want to do something the good thing Is that Hotel to the the good thing Is that Hotel to the airport every 30 minutes. The thing about the train is that it's only Departure one time per hour so you have to plan it a little bit. I wish the hotel could have water bottles in the room or something, also wish that they would have ironing Boards or something in the room. A must for business travelers"

"The hotel was under contruction and a pretty big one as well, there was a bug that flew out of no where that dropped from the ceiling onto the carpet, im sure the hotel will be great after its reconstruction but as a customer that paid full, theres no excuses for these bugs to be in the room . The gym was also closed as i chose this hotel cause they had the gym facility, but the gym was closed due to construction"