Family-friendly Hotels in San Juan

The staff were more than helpful, from the second we walked in Lewis immediately greeted us with drinks (free open bar) and gave us great tips on how to start our vacation. Also the communication between staff was top notch! I will most definitely be staying here again when I visit back.

When staying at Double Tree By Hilton San Juan, my hubby and i had the best experience ever. I don’t know why anyone would ever disagree. The staff was friendly, the entire area was clean and COVID friendly, and there was even daily complimentary water and transportation to the beach which is within walking distance of the hotel. The hotel even offers beach towels, beach chair, and an umbrella! I had a blast!

One of the reason we booked your hotel is that we called the customer service and they told us you could keep our luggage for more than one day. However, you didn’t do that. We have four 28 inch suitcases and we need to find another place to keep them even though we have reservation again after two days. That was a terrible experience!

The hotel is uniquely located at the beachfront, with beautiful scenery and bright sunshine. Sitting on the beach, watching the tides, strolling in the resort complex, and swimming in the beautiful pool, great!

Hotels in San Juan are generally on the expensive side. This one is relatively cost-effective. The hardware is OK, there are supermarkets and restaurants within 10 minutes' walk, and you can go to the beach to enjoy another parasol and chair provided by Marriot. There is a $45 credit per day to order food by the panhouse pool. There are a lot of staff, and when I arrived at the hotel, someone helped with valet parking. When I checked in, I was told that I didn't know when the room would be ready. I specifically reminded me that I wanted a quiet room. Someone skillfully helped store the luggage. As soon as we sat down for dinner, we received a text message saying that the room was ready. It turned out that the room was directly opposite the elevator, which was very noisy. On the first night, I was woken up by two knocks on the door at 3:30 in the middle of the night, and there was no one outside. I told the front desk early in the morning, and I received a thoughtful text message in the morning asking if I was satisfied with the stay. I said someone knocked on the door and informed the front desk, and the reply was polite and said that I would investigate. I didn't get a reply when I left the hotel. There was a towel in the hotel that was wet and I didn't dare to use it. If you park by yourself, you have to go to the entrance with the parking ticket and ask the staff to manually fill in the room number and name and charge the room in the system, and then you can exit from another parking lot. It seems that all the services are superficial. Check-in and parking could have been smoother. Guests' requests for rooms should not be ignored. Knocking on the door in the middle of the night should give timely answers.

The hotel is in a very central location in the old town, you can walk anywhere. Very local, and the service is very helpful. The hotel environment is incomparable to that of well-known local hotels. After all, in the old town. It is recommended to stay in this hotel for 1-2 days. Play in the old town. Then go to the hotel to stay for a few days and then play other items.

I really enjoyed my stay. It's a very modern hotel right in TMobil District. There's always something new to do there and enjoy.