I had an issue with one staff member telling that i can go to the rooftop lounge to have drinks, and another staff member on the rooftop telling me tgat i could not. However, I was stranded in Condado, and a manager, Edgardo, came to personally pick me up, which i very much appreciated. He is to be given high honors for his act of selflessness. That was beyond the call of duty, and that is what is conducive to having a great staff, which i found Gratitude in.