Hotel der Waldkater

"Nice people at the reception, great room, good bed and clean. Beautiful location with a nice view. Great hotel if you have business in Hanover."

Steinberger Hof Übernachtungen

Hotel am Kloster

"Everything in all very nice and super modern. Breakfast was also very good. Only the price-performance ratio is not quite suitable here, because other hotels offer a sauna or fitness room for it. Who doesn't need it and wants to pay some surcharge for a small accommodation is right here. The connected beer garden is only recommended for dinner in the emergency, otherwise prefer to go to the city."

Hotel Brückentor

Hotel Stadt Kassel

"Unfortunately an unpleasant experience and very disappointing. The First night no curtains in my room, sun light came in at 6am so couldn’t get back to sleep, no Wi-Fi in my room, I couldn’t fully open the window as people could look in, no air con or fan. I asked for an extra pillow to sleep better and told to wait till tomorrow. The next night luckily I moved room due to a 2nd booking I had. 2nd night the Bar/reception man left glasses out on the side at night and with no one around for us to ask, I assumed they’re for guests to use without disturbing reception so I used just 2 glasses to celebrate with my family with a little drink in our room the next thing I know I get a rude call to return the glasses or the police will be called! We are not thieves and it’s very rude and arrogant to assume this! We was staying another 3 days. This is threatening behaviour towards guests and why would I want to steal 2 plastic cheap glasses? Do you speak to all your guests like this? You could have handled it so much better. Then when I actually apologised out of courtesy which I shouldn’t need to I just got a lot more attitude from the reception man saying what “behaviour is this!!” They’re just glasses. Well you shouldn’t leave them out! When I asked can I borrow 2 glasses, we are closed!! Not hard to say sure use those ones, it would have left a better impression. We was apparently talking a little loud in our room without realising and then got given warnings and attitude again. All you have to say is “please speak a little quietly” then it would have been fine. We are all professional and educated people and got spoken down to. Apparently we was an inconvenience to guests and for talking with our family in a hotel? We was also your guests from UK, Canada and Dubai. His poor attitude ruined a great trip for us and we was talking about leaving but we stayed and felt uneasy the rest of the 4 day trip. They didn’t have a room available due to maintenance so they downsized my sister who needed a triple room for my a little nephew but she was okay with that and fine not to cause a fuss but we just needed a cot for him as the room was now smaller, they tried to charge us 90 extra euros for the cot after we was inconvenienced and he was just rude to my sister saying how my family are an inconvenience and she said she wasn’t in the same room with me and come speak to me which I happily would have and because she’s in the same group she should also get attitude? So to sum up don’t borrow glasses, get downsized, don’t have curtains in a room or talk in the hotel. Get hospitality training for him to converse in a polite manner and hotel management training. We had no other issues with other staff. I travel all over the world and I have never experienced anything like this! I would never stay here again, poor attitude and poor manners and I would find a place with more respect towards paying guests! Be interesting to see the reply to defend themselves w"

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