Hotels in Uvero Alto, Punta Cana

Other than our butler which was very nice and helpful after the fact we had to spend an extra 4500$ to upgrade to diamond package everything else was not representative of a 5 star this hotel should not be rated past 3 stars should not cost more than 1500$ per week per person. There seems to be a systematic money saving culture and upcharging tactics at this location to which we were held hostage of. This reflects in the opinions of most except for the short stay customers that probably generate more money for the resort. They also keep the prime rooms aside for short stay customers that spend more over their duration of trip. Barely any shade around the pool and anything more than a chair costs more to sit on and they kick you off asking for money. Pool was under construction and other work being done on infrastructure (grinders etc) lack of fans and proper air conditionning in common areas. NO watersports on the beach all closed. Buffet closed 2 days a week (never saw that before). Rooms were clean but thats about it. Buffet very small and VERY VERY HOT. Blacklisted this one save your money go somewhere else its bareley a 3 star. As for employees, some were great other seemed to be drained and also overwhelmed with the lack of fans and heat in their work areas.

My family (2 adults and 7 yr old) had a wonderful time at this resort. Beach: Beautiful blue water with sand that wasn't rocky and rough on the feet! I didn't find many remnants of seaweed, so they did a great job of keeping it clean. Waterpark: We loved the lazy river and spent most of our time in it. The bigger slides that adults could ride were not visible from the main section and we did not see any directionals. Lifeguards kindly informed us of where to go for the larger slides. I recommend that you wear water shoes since this is a water park, but also the ground is really hot when you're not in the water. Entertainment: We enjoyed Snick Lounge. Bring cash to put into the machine so that you can play air hockey or billiards pool. Snick Lounge also has retro arcade games for free! We also checked the app to catch where character pop-ups would be to save some $$ and not do character breakfast (although I heard from another guest that the food was worth the $$ since they love lobster). Family Shows: The resort did a great job of putting on nightly shows to entertain families and let the children participate a little. Food: We pretty much ate all meals at Explorers Table (I think it was named something else before??). They serve breakfast, lunch and dinner buffet style. You can also get some items cooked to order at two of the stations there. BurgersPH was a fun experience. We enjoyed Dominican Night to experience local cuisine without having to leave the resort. Service: The staff at the resort were friendly and helpful; although we did run into one male server at the Explorers Table restaurant that wasn't too hospitable. Suite/Room: We booked a swim-up suite which left us disappointed due to the smell in the room and I found many mosquitos flying around our room every day (so they must not treat the outside area for mosquitos). Had I known before booking about the dengue virus (mosquitos transmit) that is rampant in Caribbean and Mexico, I would not have booked a swim-up suite. Other reviewers mention nausea and I wonder if they actually contracted dengue. Also, if you are family that likes to be around others and not secluded, don't splurge on a swim up...the infinity pool is much better and has a swim-up bar!

The resort itself was beautiful but there were pros and cons. More cons than I wanted. Pool closed at 6 pm so no night swimming which left little to do in the evenings. Drinks were weak, drank all day long with no effect. Food was the worst. The buffet was terrible and was really our only option since the snack bar ran out of burgers, basically lived on chips and salsa the entire trip. The restaurants which you needed to make reservations for was a joke. The reservation app didn’t work so you had to wake am up at 6 am to stand in line until 8 am in hopes of getting a reservation. The service was not pleasant. Workers badly made eye contact with you and you always felt like you were bothering them when requesting a beverage or asking a question. The resort has potential if they stopped it up on service, food, drinks and entertainment.

Upon arriving at this place, my friend and I were immediately put off by the workers who stared at us instead of offering to help with our luggage—a clear red flag. It only got worse from there. We were shocked to find over fifteen roaches crawling in our beds, on the floor, and even inside our luggage! This was completely unacceptable. The customer service was atrocious. When I brought up our concerns to the receptionist, he had the audacity to suggest we refrain from leaving a review in exchange for unspecified ”privileges.” The bedsheets were stained, the towels were dirty, and the water had a foul odor. It was a nightmare. To add insult to injury, when we voiced our complaints about the roaches, the receptionist brushed us off, claiming we should expect such things in this country. This dismissive attitude was incredibly disrespectful and unprofessional. Thankfully, Starling and Davison from were the only saving grace during our stay—they actually cared and were extremely helpful. In conclusion, I strongly advise against booking with this establishment. The lack of cleanliness, poor customer service, and dismissive attitude towards legitimate complaints made our experience utterly disappointing and frustrating.

Disappointing. The room ( a junior suite) was lovely - large, lovely bathroom and a rooftop jacuzzi and private sunbathing area but the resort was disappointing. Specialty restaurants were often ‘fully booked’ at around 30% capacity and service was always very rushed. Evening entertainment was very poor. Beach front bar was often closed. Beach was filthy. The hard sell on arrival after a long flight from the UK wasn’t appreciated either pushing for a commitment to join their H10 privilege club. Seriously short of sunbeds around the adults only pool too. Still had a great holiday but won’t be going back!

This was our 7th visit to EPC and it was a fantastic trip! We were in building 4 top floor the room was beautiful very clean and a great view. I did email ahead and asked for a couple of things in our room and they were there for when we arrived. Check in was very quick and the lady was really friendly. We went out on our first night there and ate at Magna and it was delicious we both had the ribeye and it ws cooked perfectly. It was great to see some friendly faces. We ate at all the restraunts apart from las olas. I have zero negatives about any of them. Intact there was some improvement from last year in seasoning and quality. Our favourite place was the cascade pool and the poolside service from emanuele was great we never had an empty glass the second week we had felix and another lady who were a bit shy at poolside service at first but towards the end they were out asking us what we needed. The only thing I would say is there was no pool concierge checking room numbers or checking on us. I wish they had a hendrix at the cascade pool as well as the other pool. Again he is just the heart and soul of the club staff! We had some pretty stand out staff members whilst we were there they are as follows. Adolfo - oregano and the grill he was just fantastic we didn't want for anything and always greeted us with a smile and ended the night with a hand shake. We also had a warm welcome from Nayomi and Gabriella theyre're wonderful. Adan in the Magna for breakfast and the grill for the evening he cannot do enough for you, always has a little chat and welcomes you back home. Jose-Felix in spice again tendered to our every need, he was always so welcoming and the food in spice was incredible, the dragons kiss was delicious. Our absolute favourite restaurant this year was Chez Isabelle and Raffiel went so far above and beyond for us the food was incredible the service though was outstanding he is so professional and takes great care in what he does. We loved this place so much we ate there the most. The prelude bar is our favourite bar to sit and have a drink and a cigarette after our dinner. Alexandra has been there since i can remember and her service is impeccable she always says hello and makes sure we are all OK and we have chat. However the star of the show along side her is Berroa. He is hands down the best bartender in the entire resort. He made sure we were ”hydrated” his skill of managing that bar was incredible, we even made up our own drink ”hannah sour” he laughed with us, sang with us and honestly made our holiday that little bit better. We cannot wait to come back to see him Alexandra and Hector. 1 thing I was a little unhappy with was the work going on at the cascade pool which we were not told about before hand or upon checking in. It didn't ruine anything and if anything kept the numbers down however I do feel that it should have been mentioned before hand. One other thing which I would like to request is a little ste

Our stay at Breathless was incredible; the room was great, the food was delicious, but the whole experience was taken over the top by our VIP concierge, Pablo. We have stayed in many top-rated hotels and resorts all around the world, but we have never felt so safe and comforted as we did at Breathless. We received a text message from our VIP every day about what activities would happen on the property and when. We were also told many times if we had any problems to let him know or if we were looking to have any experiences or see any shows. He was able to connect the dots with everything. We felt like celebrities and because of it we had an amazing trip.

At Blue Beach Luxury All Inclusive Resort, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit.Complimentary parking is available for guests. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. A delightful breakfast is the perfect way to begin your day, and at Blue Beach Luxury All Inclusive Resort, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.At Blue Beach Luxury All Inclusive Resort, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At the hotel, a wide range of enjoyable activities ensures that there's never a dull moment during your visit. Don't miss out on the easily reachable beach in the vicinity.At Blue Beach Luxury All Inclusive Resort, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At Blue Beach Luxury All Inclusive Resort, the poolside bar provides an excellent incentive to enjoy extended hours in your swimwear.At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

My husband and I visited this resort for our 8th anniversary. We booked an ocean view Castle Junior Suite. Upon arrival, we had a piece of Black Forest cake, Dominican Cacao, and bottle of Mamajuana waiting in our room to celebrate. Our butler was Eric, and he was the BEST! He took us on a tour of the resort, and alerted us daily of activities and restaurant selections available. He was available via What’s App for any concerns or questions we had. As stated in other reviews, the beach is not clear blue water, but we knew that going in. I grew up going to “dirty Myrtle” so it wasn’t an issue for me. The seaweed is better on some days than others, but they have a crew that works their tails off raking the beach and trying to contain it. I also suggest water shoes and small steps because upon entry there are some large rocks and dips, but once you get out a bit, it is no longer an issue. The pool areas are great, and there are several to choose from. Someone was always willing to grab your towels and get you set up in a nice spot. Drink service was on point, we never had to wait long between rounds. Although tips are “included”, I would suggest bringing a little extra for that. I saw how hard the employees work, most in long pants in incredible heat and humidity. I would rate the restaurants 4/5. The first night at Blue Marlin was not good. I think our order was lost in translation. I put that on myself, for visiting a country where I don’t speak the language. I could have used Google translate. I would suggest that if it seems you are not being understood. I won’t name the waiter because again, that’s on me. In contrast, Bladimir and Danny as servers at the Steakhouse were great. That was our favorite restaurant so we ate there twice. We also had a nice dinner at Capriccio. The Casabella lunch buffet had a nice daily lunch selection, and you can also visit the smaller restaurants in Sanctuary Town, a small area across from the main hotel which has pizza, sushi, beer, and ice cream/sweets. The Wok was closed on our visit so we did not get to try that. Overall, there is a large selection to choose from and room service is available 24 hours with a $10 service fee. We enjoyed our first stay in DR, and would definitely consider rebooking this resort on a return trip.

This trip was amazing. The resort was beautiful and easy to navigate. The rooms are quite large and the location is isolated and quiet. The beach is beautiful, the food was delicious, the drinks were wonderful. The staff were all really friendly and the service was generally great. There are a lot of vegan and vegetarian options which was great! All the events were really enjoyable and overall it was a really relaxing and memorable vacation! Shout out to the activities director Miki for making our stay extra special!