Premium Pool Villa Pattaya Reviews
Premium Pool Villa Pattaya
Moo 12. Palm Oasis Village, Thepprasit Road Soi 17, Nongprue Sub-district, Bang Lamung, Chon Buri Province, 20150, ThailandView Hotel Details
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1 night
Premium Pool Villa Pattaya Guest Reviews
3.1/5
35 review
Verified reviewsLocation3.1
Amenities3.0
Service3.2
Cleanliness3.2
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All reviews(35)
Positive reviews(21)
Reviews with photos/video(14)
Negative reviews(14)
Guest User
FAMILY 2 Bedroom Pool Villa
Stayed in Nov 2024
Travel with friends
1 review
Outstanding
Posted on Nov 17, 2024
Was perfect staff very helpful let us check in early and check out late no worries
Response from Property: Thank you so much for staying with us at our private pool villa. We are pleased you enjoyed your stay and we hope to welcome you again soon.
嵐翊
FAMILY 2 Bedroom Pool Villa
Stayed in Mar 2024
Couples
1 review
Outstanding
Posted on Mar 16, 2024
So good
Response from Property: Thank you so much for staying with us. We appreciate your kind feedback and we are so pleased you enjoyed your stay. We hope to welcome you again soon.
Anonymous User
Hollywood 3 Bedroom Pool Villa
Stayed in Aug 2024
Travel with friends
6 review
Outstanding
Posted on Oct 7, 2024
卫生：ok
环境：ok
服务：ok
设施：ok
Response from Property: thank you so much for staying at our private pool villa in Pattaya. We hope to see you again soon
16suishaonianbeisanminglaoshilunliuanpaizuoye
Premium 5 Bedroom Pool Villa
Stayed in May 2024
Travel with friends
64 review
Amazing
Posted on May 27, 2024
The location of the hotel is relatively remote, the hotel room feels a bit older, and the pool table is a bit crooked. My friend's hand was bleeding from his hands, and the hotel's toiletries are poor.
Original TextTranslated by Google
Response from Property: Thank you for choosing our private pool villa for your stay in Pattaya. We are sorry that you overlooked the location of the villa before making your booking. We apologise that the pool table is crooked, it is due to the previous guests trying to sit on it, despite us asking guests not to do so. We recommend that people bring their own toiletries to avoid any disappointment as everyone has their own preferences for toiletries.
Guest User
FAMILY 2 Bedroom Pool Villa
Stayed in Jul 2024
Travel with friends
3 review
Great
Posted on Aug 1, 2024
The swimming pool is a bit small. The discounted price is much more expensive than other local villas.
Original TextTranslated by Google
Response from Property: Dear Guest, thank you so much for staying at our private pool villa. The villa you chose was the villa with plunge pool. We are pleased you enjoyed your stay and hope to see you again soon.
Shenxiankaixinhuluwa
Hollywood 3 Bedroom Pool Villa
Stayed in Jan 2024
Family
8 review
Posted on Jan 25, 2024
It is a B&B type, there is no hotel lobby, you have to ask someone when you get there. The room is big and the pool is clean. There is a refrigerator, microwave and tableware, but there are no slippers and towels. Each person has one bath towel from check-in to check-out, and the room is cleaned by yourself. The transportation is inconvenient and suitable for self-driving. It's quite far to go to the beach or tourist attractions and shopping malls, so you have to hire a taxi.
Original TextTranslated by Google
Response from Property: Dear Shenxiankaixinhuluwa, yes, it is correct, this is not a hotel, it is private villa rental with full independence. We do provide additional towels and cleaning upon request. We also recommend that guests study the location carefully before booking so they can decide how they will travel from one place to the next. It's only 10 minutes from the beach, which we consider not to be far, so this is purely a matter of opinion. It should also be noted that all the relevant information is posted on the platform to inform guests that this is not a hotel like property and daily housekeeping, towel change and bedsheets are offered for an additional fee. We recommend guests read all the fine print before completing their booking.
Guest User
President Pool Villa
Stayed in Jul 2024
Travel with friends
1 review
Posted on Jul 8, 2024
Their hotel didn't clean the room after I extended the stay. I had to pay 1,300 baht for cleaning and I had to pay for toiletries. How could this be possible? Also, their hotel pool was not clean. I went swimming with my friend and I had rashes all over my body. My friend also had rashes.
Original TextTranslated by Google
Response from Property: Dear Jingya, unfortunately, this is not true. First of all, the platform states very clearly that the room rate does not include any housekeeping/daily cleaning. You clearly overlooked this information. After you complained about it, we provided you with cleaning, fresh towels and toiletries completely free of charge. We challenge you to provide us with the evidence that you had to pay for such items as we can guarantee that this is not the case at all. The swimming pool has the pool pump running around 12 hours per day and is cleaned by a professional cleaning company 3 times per week. The pool is chlorinated. Perhaps your friend was sensitive to chlorine. It seems highly viable that this was an allergic reaction to something because it only happened to your friend and nobody else who went swimming in the same pool. It should be noted that it is not normal for someone to extend their stay at accommodation that they are not happy with. Normally, people will check out and not book further nights after checking in and staying. But you actually extended your stay, as mentioned in your own comments, despite being unhappy?! Lastly, it should also be noted that you were in breach of your rental agreement as you smoked inside the property, which is strictly against the rules and is a fire hazard for our property. We wish you a pleasant stay at your future choice of accommodation.
Fashenjingde
President Pool Villa
Stayed in Apr 2024
Travel with friends
6 review
Posted on May 18, 2024
How should I put it? I can really say a lot of bad things. We stayed there for five days. On the first day, we wanted to move to another place. First, it was really remote. Fortunately, we had a car, otherwise there was a section of the road that was really dark and there were no street lights. It was very scary. It is not recommended for girls to stay alone. It is not recommended for two girls either. It is not very safe. Second, except for the first day of check-in when they provided water and toiletries, they did not provide them in the following days. When I asked them the reason, they just said no, and if you need them, you have to pay. Too outrageous? ??? ??? ??? I have never encountered such a thing anywhere else. Anyway, whether it is changing the sheets or providing water, you have to pay. Let's put it this way. If I stay for one day and check out the next day, do you also have to clean and provide water? Some Thai people are really crazy about money. Third, the price charged is a five-star price. It costs about 400+ to clean... Anyway, I will always block this famous hotel.
Original TextTranslated by Google
Response from Property: Dear Fashenjingde. We are so sorry to ready your review here. The platform does state that this property is not a hotel and additional fees are required. This property is a homestay, and you are completely independent, you have to look after your own provisions and laundry, cleaning, cooking, etc. We can provide a private maid but it is an additional charge because most people who book with us want total privacy and to be left to their own devices. Regarding street lighting, this is something that is completely beyond our control. Public roads and street lights are outside of our jurisdiction and must be taken care of by the government of Thailand. May we suggest you complain the the authorities about it being dark on the road.
Guest User
Premium 5 Bedroom Pool Villa
Stayed in Apr 2024
Travel with friends
9 review
Posted on Apr 17, 2024
Nothing good except cheap. Poor service. A strange smell in the room. The bedding is stained. I will never come again!!!
Original TextTranslated by Google
Response from Property: Dear Guest, we are sorry to see your review here. We would like you to reach out to us so we can resolve the situation.
Jochen
FAMILY 2 Bedroom Pool Villa
Stayed in Nov 2023
Solo travelers
4 review
Great
Posted on Dec 5, 2023
Everything is great, again and again
Original TextTranslated by Google
Response from Property: Dear Jochen, thank you so much for staying with us at our private pool villa. We are so happy that you enjoyed your stay. We hope to see you again in the future.
ToTo
Crystal 4 Bedroom Pool Villa
Stayed in Jan 2024
Family
23 review
Posted on Jan 25, 2024
Prepare your own mosquito repellent spray, etc. There are really many bugs, and they look a bit old because of the age. The only satisfaction is that there is a small park next to it where you can take a walk.
Original TextTranslated by Google
Response from Property: Dear ToTo, we are sorry that you found mosquitos in Pattaya, it is normal situation to have them. We can assure you that Thailand is inundated with mosquitoes and we do have pest control, but all travellers to Thailand are advised to take their own precautionary measures to protect themselves from mosquitos as Thailand is a tropical climate and we are unable to control it.
Chuanshuozhongdexiaoqiangcarstone
Princess 3 Bedroom Pool Villa
Stayed in Jul 2023
Other
5 review
Posted on Jul 10, 2023
The room is very bad, the air conditioner is leaking, the toilet is broken, the villa is old, and the facilities are poor. Basically, it does not meet the facilities of a normal travel villa hotel!
Original TextTranslated by Google
Response from Property: Dear guest. We are so sorry to read your review. We understand that the air con started to leak during your stay. Unfortunately, this can happen any time, without warning. We did fix it immediately. The toilet seat was broken upon your check out and we replaced it. The villa is not new and that is why the prices are modest and relate to the age of the villa. We are sorry that you were disappointed. We hope to see you next time at our brand new villas.
Guest User
Hollywood 3 Bedroom Pool Villa
Stayed in May 2023
Family
1 review
Posted on May 31, 2023
The entrance is very difficult to find, the road is closed, rehearsal, can't deliver the goods.
Book a 3-bedroom room, but get 2 bedrooms and make the living room another bedroom instead. then no bathroom Having to knock on the door to the bathroom in the room instead is very difficult.
Original TextTranslated by Google
Response from Property: Dear Guest, we are sorry that the authorities have blocked some roads. We try to inform our guests only to use Thepprasit Soi 17, but they do not follow the instructions and follow their own way and reach a roadblock. There is some road construction, which we cannot change and cannot control because we do not own the road. The villa you booked is the villa that you received. We checked and it is 3 bedroom villa. The layout of the villa is unique, but it is exactly 3 bedrooms. We are sorry you are disappointed and hope to have the opportunity to serve you again next time.
Guest User
Hollywood 3 Bedroom Pool Villa
Stayed in May 2023
Family
3 review
Very Good
Posted on May 28, 2023
The room is clean and pleasant, the kitchen is beautiful, the living room, the sofa is very wide.
Original TextTranslated by Google
Response from Property: Thank you so much for staying at our villa. We are pleased you enjoyed your stay and we hope to see you again soon
Guest User
Paradise Pool Villa 6 Bedroom
Stayed in Apr 2023
Travel with friends
2 review
Posted on May 2, 2023
This Villa is really the worst accommodation experience ever! I arrived in the early morning! It has been found that the door of the Villa is opened to the left! It's time to check in with us! I already feel that the photos on the Internet are different and obviously much older! But the most shocking thing is that the whole house is covered with dirt! The kitchen utensils are rusted, the cups are very dirty, the closet door is very dirty, the toilet mirror is moldy, there are unknown blood stains on the bed sheets, there are bruises, the bathtub is rotten with tape, the poolside is rotten, and the toilet supplies are seriously insufficient! There are two rooms without separate toilets! And there will be marks on the bed! Based on the above reasons, my group of nine felt that there was really no way to stay for four more nights! So I contacted trip.com in the morning, trip.com has been communicating with the villa, but the Villa has been refusing to refund until a Villa staff came to check in, and then I have been dealing with the Villa staff on whatsapp! But I have always insisted that I only want to find Li Qingjie! No refund! Followed the left round of communication and insisted not to be cleaner than the cleaning staff, because the cleaning is too large and it is impossible to complete the cleaning in a few hours. At the same time, we kept sending photos of the problem to the other staff, and then the staff in charge of check in has been unable to download. For any decision, you have to ask his boss, but he couldn't give them the boss's direct contact information. Finally, after waiting for a long time, he suddenly said to me and showed me the translator twice, saying that his boss promised to only charge one night's accommodation fee , refund the four-day accommodation fee, and then you need to write it in the blank space of check in. We asked many times if it is ok, and he said that we only need to wait for the refund from trip.cpm, and then told us to pack it up immediately The luggage and the key were returned. After 3 days, we contacted trip.com to inquire about the refund, and learned that the other party did not recognize the refund. The reason was that their boss said that the employee had no right to make any decisions. At the same time, he said that we were because of the location. It is inconvenient to ask for a refund. The owner of this villa is very despicable. In addition to talking back and forth, he also made false accusations against the guests. Until now, no refunds are available. I hope everyone will not be fooled🙇♀️🙇♀️
Original TextTranslated by Google
6/10
Response from Property: Dear SO YI YIP, We are so surprised that you would take photos of bedsheets after you slept in them, we have photographic evidence that the the villa and bedsheets were clean before you arrived. It should be noted that the only thing you complained strongly about upon arrival at 3am was not being able to find cup noodles and you were dissatisfied with the location of the property. We did ask the beach and the local shops to move closer to the villa to pacify you, but sadly, they declined. Guests are expected to check out the maps and location of properties before booking as we cannot be held responsible for the location. All these photos you posted here - you did not send them to our management team at all. We feel that all of this was a ruse to get relocated/upgraded or refunded. The villa is advertised as 6 bedroom with 5 bathrooms, so it is not really feasible to complain that one of the bedrooms didn't have a private bathroom. As for your refund, it has been processed already, so this is another untruth written in your review. We have nothing further to say.