"After staying at Atlantis, our second stop for the Golden Week holiday was Happy World. For convenience, we chose to stay at Hyatt. As a hotel positioned for family fun, it unfortunately revealed numerous management flaws.
1. Despite being family-oriented, the room lacked children's slippers and bathrobes. We had to call to request them.
2. The bathroom in my room type was a very small, standalone space, equipped with an equally small sink. While this could be nice, there was nowhere to place anything to dry your hands. No hand towel? No tissue box? Did they expect us to walk to the main vanity area with wet hands to dry them?
3. The shower stall was quite large, but aside from the faucet, there was nothing else. No niche? No glass shelf? Don't people need somewhere to put their toiletries when showering? Where do you put your glasses if you wear them? Where do you put your clothes? You're forced to put them on the floor. Also, the wall-mounted dispensers for toiletries strongly resembled those found in budget motels.
4. The shower door also had an anti-human design. There were no hooks inside the shower. When you finish washing your swimsuits and want to hang them outside, you find the door opens from left to right, but the vanity is on the right… meaning the door blocks the vanity. You have to step out of the shower naked to place or reach for items.
5. The room had a digital alarm clock, which is usually a nice touch. However, once you turn off all the lights at night, you discover that the clock is constantly lit, emitting a bright blue-white glow that is exceptionally prominent in the dark…
6. There was a clothes drying rack fixed to the wall on the balcony, but its size was simply too small… it wasn't nearly big enough to hang a family of three's changes of clothes and swimsuits.
7. The bathtub was originally a good design for soaking, but the drain plug requires you to twist it to open. The problem is, as soon as you let go, the drain closes by itself… meaning you have to continuously twist the knob without letting go… Eventually, I got so frustrated that I just pulled the plug out completely.
There were also a host of other minor issues:
For example, the parking lot design is flawed; electric car charging spots were impossible to find as they were all occupied. The breakfast selection was limited. The children's pool water wasn't very clean, and the chlorine smell was quite strong. Overall, the hotel's prices were very high. I'm currently at Fenjiezhou Island, where a coconut only costs 15, but the hotel charges 25, and other activities are also more expensive than usual.
I wonder if this hotel has ever been tested by a 'mystery shopper' or a professional hotel reviewer? Although the Golden Week holiday brings a lot of pressure, many of these issues are related to design and fundamental services. I hope the hotel takes these points seriously."