"For a luxury brand under InterContinental, I can only say that everyone should lower their expectations!
First, we didn't have a trip to Lingshui. We were originally bound for Wanning from Sanya on the 24th. By the afternoon, we arrived in Lingshui, the wind and rain were so strong we didn't dare continue. We suddenly found a Kimpton, planning to stay there for two days. At the front desk, I saw a two-night package for around 600 yuan less than a single-night stay, but it stated that reservations needed to be made a day in advance. I asked the staff if this could be accommodated due to weather conditions, but the answer was a resounding no! Absolutely no! They didn't even mention whether they would ask reservations or higher-ups for special circumstances. Well, I understand that rules are meant to be followed. I decided to book a single-night stay. I noticed the price difference between a standard ocean view room and a full ocean view room was over 100 yuan, and then I asked if I could get an upgrade. The answer was, again, a resounding no! They said they were sold out. I didn't say anything and booked a full ocean view room, telling him I had one. He seemed a little embarrassed and said it wasn't cleaned properly. I said it was okay and I could wait. It was cleaned in half an hour, haha! Normally, I would have changed hotels long ago, but it was raging outside...
After checking in, the room was wonderful, with the old-style, old-style look I love. I managed to dispel the front desk's annoyance, then called for a pillow. Over an hour passed, and no one arrived. I called again, and they finally arrived. It's unheard of for a luxury hotel like this to not answer the phone during my stay.
Perhaps the service wasn't up to par during the typhoon, or perhaps it's just a new hotel still adjusting to the new environment. I don't know the specifics, but I'm just sharing my honest experience.
But I'll definitely return to this hotel because the good parts are truly great! Every waiter in the restaurant was wonderful. On the first day, all the guests were dining at the hotel, and the service was enthusiastic and well-organized. There was even a power outage, and the manager visited each table to explain. This is the kind of service you expect from a luxury hotel! The most amazing thing was the excellent food. The dinner buffet wasn't very varied, but the ingredients were fresh and there wasn't any shoddy food. And it was only over 300 per person. Then there was breakfast, which lasted until midnight and had an à la carte menu. I tried it both days, and it was absolutely delicious and exquisite! I hope the hotel will strengthen its management and improve its service so that you can have a different experience next time."