"If you're visiting Leticia, I highly recommend this hotel. It's quite good for the area in terms of hygiene and facilities. The staff are friendly and patient in answering your questions. The tours we booked at the hotel were also available by credit card, and the prices were the same as the online bookings, even better. The owner even took us to the meeting point. Also, let me tell you about the white Labrador. He followed us whenever we left the hotel at night, barking at people dressed in rags and even helping to keep other dogs away. He would also wait quietly while we bought things. We ate two dinners at the hotel; the prices were similar to eating out, but the food was excellent."

"The price was cheap, it had a kitchen and clothes racks—the first time I'd seen this in two months of travel. The service was good, breakfast was served but it was rather basic, there was no hot water, and air conditioning required an extra charge."

"The hotel is located in the heart of Leticia. It has its own pool, perfect for relaxing after a long day of exploring. The American breakfast is very basic."

"Excellent location, elegant , very complete service, comfortable prices and pleasant spaces. Recommended for next trips."

"The place is lovely and clearly well cared for. Everything was clean, comfortable, and matched our expectations for the price. The pool was in great condition and nicely located close to the cabins. We had a great stay overall. The breakfast was varied, and each day they made an effort to introduce us to a new tropical fruit or local dish, which was a really nice touch. We also appreciated the freedom to arrange our own excursions, and it was easy and inexpensive to get to the city by tuk-tuk. The staff were always incredibly helpful and attentive, doing everything they could to make our stay as pleasant as possible."

"They are so kind, really good place."

"I was very disappointed with the hotel service. We were in the town and looked for a hotel that we could enjoy after being on our jungle tour. We were shown a spacious room with a king sized bed and lots of space it was perfect. When we returned to the hotel we were given a terrible room on the third door curtain rod fell off when we tried to close the blinds, wifi connection did was poor, very limited space and open window with a bug flying in it. It was nothing like the original room we were shown. I would rate that room 1 out of 5. We asked to be moved one group was allowed to but my husband and I were told there were no other rooms. There was one person who spoke English but he wouldn’t help. I was very dissatisfied with the service. I decided to check online and various rooms were still available. I went back to the front desk and was ignored. Really disrespectful and poor service. We eventually got a room on the first floor. The pool was nice and so was the room. Everyone in are party was tired and just wanted to rest. I would not recommend this hotel the stress and the lack of service was not worth are time. This incident caused our group stress and wasted over an hour of our time. I did not like being lied to there was plenty of rooms available we were only staying one night. Unfortunately I do not have a picture of the 3rd floor room. It was less than 1/2 the size of the 1st floor room and the king size bed barely fit the room."

"We had an excellent stay at ApartaHotel Tierras Amazonicas! It had everything we needed including Air Conditioning in our room, and some additional nice touches to the place. Also, the owners are very accommodating and friendly! They went out of their way to help pick us up, find a nice restaurant, help us find where we need to go next and drop us off at the time we needed. Highly recommended!"

"We stayed at On Vacation Amazon near Leticia from 31 October to 3 November 2025. Unfortunately, our experience fell significantly short of expectations, and I would not recommend this property nor the affiliated SelvaTours operator to other travellers. Hotel — On Vacation Amazon What initially appeared to be a jungle escape quickly became an uncomfortable and frustrating stay. Key issues encountered: • Misleading package & food situation Our booking ($341.87 AUD, double standard room, incl. breakfast and transfers) did not make it clear that you must purchase a full-meal package or pay inflated restaurant prices once onsite. The hotel is isolated — approximately one hour from Leticia’s port — with no alternative dining options. Once you arrive, you are effectively captive. • Aggressive upselling & membership pitch Upon arrival, guests are subjected to an hour-long sales session for a USD $5,300 hotel “membership”. It set an uncomfortable tone and felt highly inappropriate for a hospitality environment. • Poor room infrastructure & comfort • Air-conditioning only available 8pm–5:30am and only upon request, often with a 20-30 minute wait • Bats in the room, including one flapping around while we tried to rest and others trapped in the walls • Rooms constructed of thin timber planks with no sound insulation — early-rising guests and loud TVs/music from 4am made rest impossible • Room odour likely from humidity and wildlife presence • Cleanliness passable but certainly not to standard for the price or setting • No phone in room, and no reception signal, meaning long walks to reception for any assistance • Service & communication Some staff were polite and did assist when asked (e.g., removing a bat), but English-speaking staff were not easy to identify, making it challenging for international visitors. • Feeling of commercial focus over guest care The overwhelming impression was that the hotel prioritises profit-maximisation over guest experience, supported by frequent upsell attempts and minimal service delivery. Many other guests expressed similar frustration during our stay. In summary: While nature immersion is expected in the Amazon, there is a clear difference between rustic eco-lodging and a poorly maintained facility. This hotel leans toward the latter. We could not wait to leave and would not return nor recommend to family or friends. Tours — SelvaTours SelvaTours appears to operate exclusively with the hotel, creating a monopoly-style arrangement for guests. The lack of competition appears to have fostered complacency and a transactional rather than experiential approach. Key issues: • Disorganisation & delays Told to be ready at 7:15am only to depart at 8:30am. This was consistent, resulting in wasted time. • Safety concerns Boats appeared over capacity and life jackets were not consistently available for all passengers — unacceptable in river conditions like the Amazon. • Language accessibility No English briefing o"