Find Jacksonville Hotels With Hot Tub

There is parking lot The hotel environment is good. The steak inside the hotel is very good and worth recommending. American hotels are basically very old, don't have too much expectation.

This place is amazing for a few reasons: 1) location is spectacular with several restaurants within walking distance; 2) rooms are comfortable and immaculate; but most of all, the hotel personnel are incredible. We walked in exhausted from driving 20hrs and Andy Preslar said ”I'll take care of you” and he did including getting us settled in record time and enlisting Steffan to help us park our U-Haul trailer and our truck in a great spot. Then the next morning, someone had taken the hairdryer out of our room and at 4:30AM, Beverly knocked on our door with a hairdryer in hand and a beautiful smile on her face! Kudos to upper management for recognizing the value of great employees and taking the time to hire the best!

The stay was amazing! We were there just for one night but the service was fantastic and the room was beautiful! Would highly recommend to anyone!!

The location of the hotel is 8 minutes drive from shopping mall, free parking. The room is not too big, the bed is very soft and the bed is a duck down duvet. Basically it is clean and tidy, but the hangers in the closet are dusty, equivalent to a domestic 3.5 star hotel!

We enjoyed our stay. Staff was amazing at check in and answering questions. Great room and balcony view, love it. Room cleaned and sanitized well. Breakfast was fresh and hot as well as staff were friendly and helpful.

First, I do not understand how the rating for this property is good on TA. TA reviews are fairly honest; which is why so many travelers depend on these reviews for their travel needs. However, a takeaway lesson here is do not go by TA reviews alone anymore. We looked at various properties, and selected this for the excellent rating as well as for it's proximity to our meeting venue. Besides being a terribly wrong decision, it was a huge health risk. As we entered the elevator, we smelt a moldy smell. Thinking it must be because the elevator was old (creaky, frayed) we went on to our room. However, the damp smell was replaced by an unpleasant smell of cheap air freshner in the corridor, that only got over-poweringly stronger in the room. But it was very late, we were extremely tired after a full day of driving, so we decided to just deal with it in the morning. During what was left of the night, we had trouble sleeping and attributed it to the loud noise the air-conditioner made. But upon waking, we had stuffy noses, a headache and feeling of heaviness and had trouble breathing. We soon found out why - the carpet was sticky wet and the damp stench in the room had only worsened. Besides this horrifying discovery, we also saw in the daylight what the very dim lighting in the room masked - how worn out the room was. Not only the furniture was dated and worn out, but the basin water pooled, bathroom shower doors were unclean, etc . and the room had an overall feel a cheap sleazy motel. The manager was herself attending the front desk when we went down to ask for a different room. She was surprised we had been put in that particular room – apparently, it was a past problem the room had. The manager told us she would move us, give a $50 credit and take breakfast off (which didn’t matter since when we checked in, we were told the room rate included breakfast) . We did not expect nor want any freebies, so we simply thanked and went on to our new room. As we processed the exchange with the manager and the fact that the employees were aware of the problem with the room , we were disturbed and horrified that a hotel employee would knowingly risk a hotel guest’s health by rooming them in a room with a moldy stench and a sticky wet carpet! The new room too had the same musty smell, although much fainter. We debated for a few minutes whether to brave out another night but decided against it and checked out without using the new room. This hotel is definitely not Marriott standard - it is really really run down and almost like a cheap motel.

The agent making the reservation assured us the beds were firm - FAR FROM IT, they were very soft. Room service is only every other day - for a place costing well over $200 per night - that is ridiculous. No complimentary breakfast either. So many cost cutting measures that for this price, we will stay elsewhere from now on. Told housekeeping about a sulfur rotten egg smell coming from bathroom drain in our disabled access room, but nothing was done about it. And - furthermore - beware when making your reservation - if you think you will get military discount - be advised that only applies to active duty military, not retirees. I complained to Marriott about being denied the military discount at the Courtyard Mayo Marriott in Jacksonville FL. Number 1 - Their own agent handing the reservation knew we were retired military yet quoted us the military rate - that alone should have enabled a refund. Their agent made the mistake, not us. Number 2 - I looked at the website just the other day and it just says ”government/military” does not specify ”Active Duty military” - the Marriott's response said their ”policy” is active duty, etc - but nothing about making sure the drop down menu online makes that clear. Number 3 - Our daughter's husband is at that same Marriott - checked in on Sunday, 26 Feb - and RECEIVED the military discount and he is retired military. This policy is not being applied equally, that is for sure!! Very disappointed about the ”bait and switch-ness” of all of this.

We drove from Pennsylvania and already called to let the front desk know that we would arrive late maybe past midnight. The gentleman on the phone was very pleasant reassuring us the service is 24/7 so we should be fine getting our room when we were there. We reached the hotel around 2:45am and the lady at the front desk had so bad attitude saying we had to wait 35-40 minutes because she was having an audit without checking if we already called to check in and to inform the hotel our situation. I was speechless of how thoughtless she was looking at us all exhausted after the long drive reaching the hotel so late at night and still asked us to wait for 35-40 minutes. She made us accept that audit was something important for her and we had to wait until she finished her audit. I’m sorry but this is unacceptable for regular customer service let alone Doubletree managed by Hilton which always has top of the line service. I was so upset and later apologized for it with her and told her I was driving so far and I was tired but she didn’t even glance at me and just threw such look-down-upon attitude at us. She should be the one who apologized for the wait but I was decent enough to do that first. I just can’t really can’t imagine how such a person with poor communication skills, poor interpersonal skills can work as a front desk, the key role for customer service at hotel industry. The 3 point on the scale I put was for the comfort of the room itself.

Husb. is Mayo Clinic patient. Had Outpatient Surgery at Mayo 7/20/2022. Arrived at hotel.. very close to Mayo, with our 17 yr. Jack Russell. Stayed two nights. Excellent facility. Clean, quiet. Studio room had full fridge, microwave. Sitting area and desktop were very convenient… and the walk in shower had safety features that weren’t glaring. The bed was sooo comfortable. The am breakfast was terrific! Hot waffles, eggs, oatmeal, fruit., Coffee! On a 4 am doggie out, the staff was cleaning the already spotless floor, happily listening to music and making sure things were in order for the day. The outside pool area is private and I wished there was time for a swim… maybe next time! And there will be a next time! Gracious hospitality made an anxious situation very calming . ThANKS!😋