SpringHill Suites Jacksonville

Staff was very friendly and ensured we got our items we accidentally left behind. There was some miscommunication about breakfast times so we missed it. The rooms were a bit outdated and for some reason we only had 1 trash can in the entire room.

The hotel was very decent. The first room they gave me had broken furniture, and the employee asked me to help them bring another couch into the room. I refused because it was a liability, but they switched me to a better room. The service was always prompt, friendly, and professional.

The breakfast wasn't good. No variety. The waffle machine didn't work. Didn't have a lot of food. The hotel room wasn't clean. The microwave was filled with coffee. They had to clean it also the shower was filled with hair. The TV didn't work. I called front desk they called the cable company to reset and it still didn't work.I over heard people talking about the door wouldn't close and the air conditioner didn't work. I was shock for this to be part of the Marriot Hotels. I never had problems with their hotels. Also I was told they were under staff so I would have to request for house cleaning.

SpringHill Suites by Marriott Jacksonville Jacksonville, Florida, United States of America - Was absolutely filthy and unsafe. I have video and photos. I contacted the staff upon experiencing violence in the hallway and direct harassment from the guests. They were unruly. Sprinhill was understaffed and overpopulated. The property was dirty and smelled awful. I WILL NEVER STAY HERE AGAIN.

I wasn’t pleased with the property as my bed sheets were dirty with stains and my towels and wash cloths were dirty as well. The carpet was really dirty alao

My hotel room had issue after issue. Immediately after checking into my room I went to the front desk to say that the lock wouldn’t move and the door therefore wouldn’t close. The girl working at the front who was wonderful came and showed me I had to lift the lever to get it to work. When leaving in the morning the following day it took me almost 10 minutes to get the door closed doing it the way she said. There was an odd smell in my room the entire time. On my second nights stay I noticed it was coming from the water in the toilet, so I closed the toilet lid and door to the bathroom. I will add that I was staying alone for business and had no closed the door previously. When I woke up in the middle of the night to use the restroom I found that I was locked out of the bathroom completely. Such a nightmare as I had limited time to sleep and found that waiting for someone to unlock a bathroom door at 3am was not worth the time. Horrendous. I would never stay at this hotel again! Nice staff but the rooms need to be fixed!! Also nobody came to clean my room and the drawers in the night stands had crumbs. Definitely do not recommended.

all went well. Friendly staff. Clean hotel and walking distance to several restaurants

The smell of the room semlt like mildew the carpet needs to cleaned or removed. I love the pet friendly environment.