Hotels in Tsim Sha Tsui, Hong Kong

Despite having do not disturb sign on, housekeeping insist of ENTERING MY ROOM while been rejected in the morning. Excuses given was how about me entering to change the towel for you? How about me entering to change the drinking glass for you? This really annoyed me every morning and everyday I’m thinking why do they insist of entering my room everyday? Housekeeping was finally done on DAY 2 of our stay due to the insisting of the housekeeping team. Day 4 , one day before check out. Both the Security Manager and member of the housekeeping team knocked and subsequently entered my room using their master access card without my consent while we were in the room in the afternoon. Their stated reason was ”to check on us” While I fully understand and appreciate the hotel's duty of care regarding guest safety and wellbeing, this level of intrusion was entirely unwarranted. Hotel Staff witnessed us leaving the room daily, confirming our presence and wellbeing, rendering these forced entries completely unnecessary and deeply disturbing. My room is the only room that encountered this issue while all my other colleagues did not. So It feels like I had being “marked” by the hotel as I’m the only one that got special attention. The reason given by the duty manager was out of my mind which I do not wish to disclose here. This level of disregard for basic guest privacy and protocol is unprecedented in my experience.

At first, we were given a room on the 8th floor, which was quite old, dark, with a bathtub, carpet floor, and not very clean. Luckily, the receptionist was very friendly and moved us to a newly renovated room on the 5th floor — much better, clean, and with a shower. The location is great, not too far from the harbour.

The room is really small and dated. The sink is separate from the toilet. Booked a double bed room but was told that they do not have any rooms left and gave us a twin room and will help to move the two beds together. Each of us have a 20inch luggage and we barely have enough place to open the luggage. The slippers provided were so thin they broke when they got wet. Bed sheets with stain and hairs, no additional pillows provided. Shower area was really small that when you closed the curtain, it will kept stick to you skin during your shower, and water kept going out to the toilet area making the whole bathroom wet. The shampoo provided has a strong odour, the conditioner is not like the usual conditioner, the shower gel is still acceptable. No place except for the rack above the toilet that we can hang our clothes, just a few hooks at the corner of the bedroom. Hairdryer is provided. We were travelling for 10 days but we will be visiting Macau for a night so we had two bookings. For the first booking, we saw a cockroach on the 2nd night, so when we check in on our 2nd booking, I informed the receptionist that we do not want the same floor (23th floor) and was given another floor, and was finally given a double bed room. Double bedroom is the same size as the twin bedroom, there's a really small bathtub and it helped with the curtain as it did not stick to my skin during my shower. And the sink is placed inside the bathroom, and there's a steel with hangers at the area which was originally the sink area for twin bedroom. This bedroom layout is way much better although the room is small. The hotel is really near to Tsim Sha Tsui, walking distance, but was really hot in the Summer. There's a miniso just around the metro station. And also walking distance to my favourite dessert milk pudding at Australia Dairy Co. A thing to note, I called to ask if we could leave our luggage at the hotel overnight because we will be coming back from Macau to stay for another 4 nights, they said we could but never mentioned any charges. I thought it would be free as we are returning customers but when we were there in the concierge to place the luggage, we were told that we have to pay HKD20 per piece for overnight, I told the staff we called but did not mention anything that we have to pay, he said there will be no charges for luggage that will be collected on the same day but there will be charges for luggage for overnight. Overall, if you're just looking for a place to stay for the night, then go for it. If you're looking for a better room environment, I would suggest other hotels.

Very convenient location - directly linked to Tsim Sha Tsui and East Tsim Sha Tsui station. Lots of food options around - whether within TST or at Mongkok or Jordan. Also very near popular eats like Bakehouse and Jenny Bakery! Asked for ice across a few nights and the staff were helpful and prompt in bringing it to us - the only issue was what they brought the ice in (which was quite funny). On the first day, Thomas very kindly helped us to request for it and it came in a proper ice bucket. On the second day, it came in a huge wine bucket and on the third day, it came in a random small metal bowl, both of which were quite a surprising yet funny sight. But all in all, we had a comfortable stay at The Kowloon Hotel!

The hotel was very good. The room was very big and clean. The staff was very friendly. The gym was small but it had what was needed for a good workout . The pool was clean and nice. I had the breakfast buffet on the last day. It had a very wide selection of foods and was well worth the price. I would definitely stay here again

Pros: 1) Excellent Location right at market 2) Room amenities & cleanliness are top notch in the hotel . 3) Breakfast is sumptuous and has a really wide variety in the buffet options . 4) Concierge desk is super . Very helpful staff. 5) Housekeeping staff is super quick & efficient . Area of improvement: -Reception staff needs to improve on courtesy and manners . They are very cold and need to be more courteous and customer friendly . -Reception charged 10 HKD$ extra for a page print of your flight ticket even after staying in The Mira suite room. This is really annoying and unexpected from such a big hotel to levy such petty charges on print outs . Some things are not expected from a star category hotel . The management should look into this petty things & try to make small amends.

Room is comfortable we paid extra for a bit more space the shower pressure was very good. The bed was very comfortable mattress, soft pillows, decent size fridge you get the amenities teas and coffees of jasmine tea and sugar and the powdered creamers. The toilet is clean a little dated. It is rather small Hotel is in a very good location. You can get to most of the shopping centres and eateries and places of interest. I would stay here again

Good view on the 15th floor. Room was great but some hairs and remanings in the electric kettle. Bathtub plug was not working but has been fixed quickly. Great breakfast and very good location. All in all a very decent hotel but also rather expensive.

All in all i was dissapointed for a 4 Star Hotel. Went for 3 nights with the Family in one room. The room itself was as described, so thats fine. The bathroom was quiet old. Toilet was rusty and chalky. Shower was very Basic. Plumbing didnt Sound right when showering, but nothing Bad happened. Their ' super soft extra' toilettpaper was so thin, it ripped by easy Touch. Never saw Something Like this in a even 3 Star Hotel. Room itself was a bit dusty. The sheets were Not Clean on one upper bed. Not quiet Clean for a 4 Star Hotel. The Staff was very helpful. The reception was good. So it was No Matter of Service than utilities and Equipment. It felt besides the Lobby Like a 2-3 Star Hotel. I wouldnt book again

Amazing amazing hotel in Hong Kong!! Location was 10/10, so near to everything!! Mtr just less than a min away. Service was great! The hot water and water pressure in the room was amazing too!! Nice, modern, clean and the room is big for Hong Kong. A travel adapter was provided in the room too. Will definitely stay there again!!