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I highly recommend this hotel, which is just near Hakone Yumoto Station, a 5-minute walk away. It has convenient transportation and is very convenient to every scenic spot. The hotel has Japanese-style rooms with open-air baths, as well as a large hot spring and open-air bath on the rooftop. It provides Kaiseki cuisine and has very good service. It specializes in private dining rooms. The Japanese-style room can accommodate three mattresses, making it suitable for families traveling with children!

interesting balinese onsen ryokan. service was great, i couldn’t take raw food and my husband is allergic to prawns and they took notice for it and didn’t serve them during our half board meals (breakfast and dinner). the onsen water is certified to be natural and we could read the details of the certification from both the hotel reception and room toilet. the private in room open air onsen’s temperature can be adjusted as well. however the room’s shower’s door was not completely sealed and we found it very chilly to bathe even tho there was hot water supplied as the constant cold air from outside would come in. hope the hotel can take note of this and seal up the showering area’s door completely to prevent air from exchanging during shower. it’s a jap-balinese fusion hotel, pretty interesting concept. we drove during our trip around hakone area and be ready to navigate through very small and narrow roads while driving to this ryokan haha. really very narrow roads. hotel also requested for us to pass them the car key when we returned to the hotel, and to pass them the hotel key when we are heading out, which we found to be a little weird to be honest.

Great experience! From the receptionist in the parking lot to the front desk and lounge are first class As soon as I entered the wooden house, I smelled a faint woody fragrance, and my whole person suddenly relaxed a lot. You have to take off your shoes when you enter the hotel, and the front desk will take care of them, so you directly step on the tatami with your feet, soft and comfortable. The room is very large, there are three doors from the main door of the room to the position of the bed, so the room is very quiet. The bed is very large, moderately soft and hard. There is free water, beer and juice in the small refrigerator. The electric kettle has hot water that has already been heated, and there is also a pot of room temperature water to drink next to it The room is heated and air-conditioned at the same time In addition to shampoo and other products, there are also toners, makeup lotions, and lotions that can be used. There are also hair loops for long hair. The whole arrangement is very careful. The view of the room is first-rate, and soaking in a daze in the open-air hot spring is a first-class enjoyment. Dinner and breakfast are in the restaurant on the second floor. Arrange a time with the waiter to go to the first floor and they will show you where to eat. Dining is in a semi-private room with tatami mats, and no other guests will be seen. The waiter for both meals is the same person, needless to say, polite, with a bright smile, very hard to explain the dishes in simple English. It is suitable for people who like to be quiet, slow, and [not to see people]!

It's near Hakonemachi port and the bus terminal of line H. The room is large with a high ceiling and lake view. The washroom is a bit old fashioned. There is a French restaurant, a teppanyaki restaurant and a casual bar restaurant. Car park in front of the hotel.

The room is very big, with a Japanese-style table in the living room. Very cozy. A complete set of Japanese travel clothes and socks and clogs, as well as bathrobes and white pajamas. The refrigerator is full of joy. There is only one outdoor large bath (a little disappointing), but the unlimited popsicles make people very happy. The hot spring is great! The surprise is that there is the sound of stream water under the hot spring in the room. The Huai Shi cuisine for dinner is amazing! There are Western and Japanese breakfasts. I met a ********* lady named Yu Ting for one-on-one reception. She explained all the facilities in the room and the park to us, and she also served dinner in person, telling us how to eat each dish. There is ice drip coffee. The welcome tea is also great. They came to help check in. When leaving, there was a special car to take us to Kowakidani Train Station

Ten-yu is amazing. We were impressed from the moment we stepped into the lobby. The kind staff allowed us an early check-in at 1 p.m. and arranged lounge services for our three-day, two-night stay. While the breakfast buffet was exceptional—an extensive spread paired with bubbles and wine—the Kaiseiki dinner was a bit disappointing in comparison. We were fortunate to experience a picturesque snowfall that transformed the hotel’s surroundings into a postcard-like scene, and since we drove, getting around was never an issue despite the snow. The staff were thoughtful throughout our stay. Highly recommended!

Hotel experience was mixed. Positive: the hotel site has a lot of history, the Japanese garden was beautiful and the best part of the hotel. The included meals were good but not spectacular - yet the setting with a view of the Japanese garden was beautiful Negative: the facility was dated with little catch up updares. Only one lock key can be provided n made my wife n my visit to the Onsen very inconvenient as we had to wait for each other all times. The outdoor access for men Onsen had to go thru a common area for men n women so need to re-clothe to get thru, not great. Facility for the Onsen bath were dated n worn out. The in room lighting was dim n equipment facility visibly outdated. The worst was I discovered a big size cockcroach in the bathroom when I got back from Onsen bath in the morning. Smashed it n picture enclosed. We had high expectations coming in to the hotels with strong recommendations by Japanese friends. Was quite underwhelmed. I had stayed at other well rated Ryokans before n most have met or exceeded my expectation. This one fell far short of it.

All I can say is I’m super love the hotel! Very convenient, near the hakone ropeway, near the pirate ship! There is also private and public Onsen. Super love their buffet dinner and buffet breakfast! Highly recommend people and my friends to go! Will revisit again :))

The location is close to Owakudani and Hakone-en, much quieter than Kowakien and Yumoto. The J bus stop is right at the door. A few stops ahead is Owakudani, and a few stops behind is Kojiri and Hakone-en. It is very convenient to go there. The shop is mainly run by ********* friends, the Chinese service is great, and the hot springs are very good. The manager, Mr. Lai, is very nice and the service is very enthusiastic. I stayed for three days and took a bath for three days. It was comfortable, leisurely and enjoyable. Thank you very much!

The hotel is located halfway up the mountain, far from downtown areas such as Gora and Yumoto, making it inconvenient to travel and too expensive to take a taxi. It is only suitable for friends who drive themselves. The room is spacious and comfortable, with a small hot spring pool on the balcony, but I still booked the hotel's private bath. The hotel's breakfast and dinner are very rich and I can't finish them at all! The taste is good!