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The room is big enough for four people, the sanitary conditions are very good, the bathroom is not big but it is quite clean. The bath is on the sixth floor, it can be used from 3 pm, 50 minutes each time, just make an appointment with the front desk. As for the spring water, it smells a little like bleach, it will be very hot after soaking for a while, which is quite comfortable. The biggest advantage is the location, it is a three to five minute walk from Hakone Yumoto Station, and it is convenient to go anywhere. A table was set for breakfast and dinner, and I experienced the feeling of cooking, but the taste was average. Especially for breakfast, it is basically tofu, and there are green onions and salted fish, which I am not used to. During the Chinese New Year, more than 4,200 for four people, including breakfast and dinner.

The apartment is located about 10 minutes walk from Hakone Yumoto station. Check in instructions was easy. The rooms were big and comfortable. Kitchen was a useful size, only thing is the ports and pans were slightly dirty.

interesting balinese onsen ryokan. service was great, i couldn’t take raw food and my husband is allergic to prawns and they took notice for it and didn’t serve them during our half board meals (breakfast and dinner). the onsen water is certified to be natural and we could read the details of the certification from both the hotel reception and room toilet. the private in room open air onsen’s temperature can be adjusted as well. however the room’s shower’s door was not completely sealed and we found it very chilly to bathe even tho there was hot water supplied as the constant cold air from outside would come in. hope the hotel can take note of this and seal up the showering area’s door completely to prevent air from exchanging during shower. it’s a jap-balinese fusion hotel, pretty interesting concept. we drove during our trip around hakone area and be ready to navigate through very small and narrow roads while driving to this ryokan haha. really very narrow roads. hotel also requested for us to pass them the car key when we returned to the hotel, and to pass them the hotel key when we are heading out, which we found to be a little weird to be honest.

It's near Hakonemachi port and the bus terminal of line H. The room is large with a high ceiling and lake view. The washroom is a bit old fashioned. There is a French restaurant, a teppanyaki restaurant and a casual bar restaurant. Car park in front of the hotel.

Very thoughtful hotel. Enjoyed the breakfast and dinner buffets that came with half board. However they serve the same thing everyday but it was ok for me. Will stay again if going to Hakone.

Ten-yu is amazing. We were impressed from the moment we stepped into the lobby. The kind staff allowed us an early check-in at 1 p.m. and arranged lounge services for our three-day, two-night stay. While the breakfast buffet was exceptional—an extensive spread paired with bubbles and wine—the Kaiseiki dinner was a bit disappointing in comparison. We were fortunate to experience a picturesque snowfall that transformed the hotel’s surroundings into a postcard-like scene, and since we drove, getting around was never an issue despite the snow. The staff were thoughtful throughout our stay. Highly recommended!

The room is very big, with a Japanese-style table in the living room. Very cozy. A complete set of Japanese travel clothes and socks and clogs, as well as bathrobes and white pajamas. The refrigerator is full of joy. There is only one outdoor large bath (a little disappointing), but the unlimited popsicles make people very happy. The hot spring is great! The surprise is that there is the sound of stream water under the hot spring in the room. The Huai Shi cuisine for dinner is amazing! There are Western and Japanese breakfasts. I met a ********* lady named Yu Ting for one-on-one reception. She explained all the facilities in the room and the park to us, and she also served dinner in person, telling us how to eat each dish. There is ice drip coffee. The welcome tea is also great. They came to help check in. When leaving, there was a special car to take us to Kowakidani Train Station

Hotel experience was mixed. Positive: the hotel site has a lot of history, the Japanese garden was beautiful and the best part of the hotel. The included meals were good but not spectacular - yet the setting with a view of the Japanese garden was beautiful Negative: the facility was dated with little catch up updares. Only one lock key can be provided n made my wife n my visit to the Onsen very inconvenient as we had to wait for each other all times. The outdoor access for men Onsen had to go thru a common area for men n women so need to re-clothe to get thru, not great. Facility for the Onsen bath were dated n worn out. The in room lighting was dim n equipment facility visibly outdated. The worst was I discovered a big size cockcroach in the bathroom when I got back from Onsen bath in the morning. Smashed it n picture enclosed. We had high expectations coming in to the hotels with strong recommendations by Japanese friends. Was quite underwhelmed. I had stayed at other well rated Ryokans before n most have met or exceeded my expectation. This one fell far short of it.

The location is close to Owakudani and Hakone-en, much quieter than Kowakien and Yumoto. The J bus stop is right at the door. A few stops ahead is Owakudani, and a few stops behind is Kojiri and Hakone-en. It is very convenient to go there. The shop is mainly run by ********* friends, the Chinese service is great, and the hot springs are very good. The manager, Mr. Lai, is very nice and the service is very enthusiastic. I stayed for three days and took a bath for three days. It was comfortable, leisurely and enjoyable. Thank you very much!