【Notice of Main Building's Elevator Shutdown】
The elevators of the main building will not be available for maintenance from 15th January 2025 to 28th February 2025.
The opening hours of our restaurants and some facilities will also be changed as follows.
【Date / Time】
From 11:00 AM (after check-out) 15th January 2025 To 11:30 AM (lunch time) 1st March 2025
【Restaurant】
Dinner:
*French dinner are closed.
*We will inform you on our hotel website, if there is any change.
【Others】
Self-service laundry is closed.
Public and private spa are also opened.
Outdoor elevator and hotel parking are be used as usual.
With a stay at Yumoto Fujiya Hotel in Hakone (Yumoto), you'll be within a 15-minute drive of Hakone Kowakien Yunessun and Hakone Toy Museum. This 4-star hotel is 8.9 mi (14.4 km) from Lake Ashi and 5.5 mi (8.8 km) from Hakone Open Air Museum.
Take advantage of recreation opportunities including hot springs and a sauna. This hotel also features complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.
Enjoy Japanese cuisine at Himeshara, one of the hotel's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Make yourself at home in one of the 149 air-conditioned rooms featuring refrigerators. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
"I stayed at this hotel in early May, and the experience was far from satisfactory.
**Onsen Experience:**
The onsen features three baths, all at a maximum temperature of 40 degrees Celsius, which is suitable for beginners. The sauna, however, only reached 50 degrees, lacking intensity. Still the Onsen were good with nice atmosphere.
**Room Quality:**
Our initial room was next to an elevator, even though we asked for the opposite and had a strong smell of smoke. Upon requesting a room change, we were relocated to a lower floor room that was outdated. The odor from the old carpet was pervasive, and despite using deodorant spray and keeping the window open for two days, it remained a discomfort.
**Breakfast Incident:**
Unfortunately, we also encountered a rather unpleasant situation during breakfast. We had booked the meal, which was not inexpensive, and arrived at the buffet before 9:30 and thought that the buffet closes at 10:00 AM and we still can eat but not take something from buffet, as is customary in other hotels. However, at exactly 10:00, the restaurant staff insisted we leave, abruptly telling us that the restaurant was closed. We had to abandon our food and drinks that we just took 9:50 and exit the restaurant. This was particularly frustrating, as they had seen us taking food earlier and never mentioned that we couldn’t finish our meal. There was no flexibility to allow us even an extra 10 minutes to eat.
**Overall Impression:**
The service was not customer-oriented, and the overall experience did not justify the price of €250 per night. Also, unfortunately we experienced a view negative situations and given the combination of issues, I personally would stay in this hotel again nor can I recommend this hotel for a pleasant stay."