Hakone Hotels with Wifi

"I could easily have spent another night here just to spend at the hotel! The outdoor bath is wonderful and the location is great for exploring Hatone. There’s a shop inside for souvenirs, free snacks and drinks (at quite specific times of day!) and Japanese-style rooms and clothes. I regret not spending more time soaking, checking out the spa and trying out the matcha set in our room!"

"Dear Hotel Team, I did not want to make these points of criticism public and therefore sent you an email on September 16, 2025. Since I have not received any response by October 1, 2025, I am now publishing my points of criticism. Thank you very much for hosting us from September 14 to 16 2025. Your service is so attentive and friendly - it was consistently perfect. Unfortunately, we experienced many shortcomings that I would like to point out to you. The room, unfortunately, was not clean. The sink siphon is yellow, and the bathtub on the balcony is full of residue from the thermal water. We found hair everywhere: on the floor, the bed, and the couch. I would expect a different hygiene standard in a 5-star hotel. The bed linen seemed old and had frayed edges and loose threads sticking out. It did not feel inviting to sleep in. On the terrace, the hanging chair had a hole that looked like it was caused by a cigarette. The wooden surfaces in the room showed a lot of wear and damage in many areas. Simply touching them up with a suitable marker or paint would already make them look newer and more high-quality. At the buffet, the water glasses were unfortunately very small. In the summer heat, I had to fetch four rounds of two glasses each at dinner to stay sufficiently hydrated. At the first breakfast, I got a cappuccino from the coffee machine. No milk came out, even though a staff member had just refilled it, and the remaining coffee tasted strongly of cleaning agent. The taste lingered in my mouth until the evening. I only took one sip and didn’t want to drink any more. On the first night, I was woken up by irregular beeping in the room. After a long search, I identified the safe as the source. The safe was irregularly entering codes on its own without any input. I tried to open it with my PIN - since our laptops were locked inside - but I couldn’t open it anymore. The error HOLD03 appeared, so I wanted to wait the three minutes for a new PIN entry. In the meantime, the safe entered codes again by itself and reactivated the HOLD03 timer. Luckily, I found a three-minute phase when the safe didn’t make an input on its own, and I was able to open it with my PIN. Out of lack of trust, I didn’t lock the laptops in the safe again. I kindly ask you to have the safe serviced and the defect repaired. Because of this, I unfortunately slept poorly and with the hygiene issues and the problems at the buffet, the overall stay was not enjoyable. A single problem would not make the stay worse, but the accumulation of issues put us off and does not correspond to a 5-star hotel charging ¥80,000 per night for a simple double room. I hope my feedback helps you and wish that you can resolve the problems easily and cost-effectively. Your service is on such a high level, and we truly appreciate that. Best regards"

"The staff were all incredibly friendly, always greeting us, and even proactively offered to take our empty drink bottles to dispose of for us. Our room was spotlessly clean. During the day, it served as a comfortable living space with a table, and then promptly at 6 PM each evening, the staff would come to lay out the futons. The three of us slept comfortably on the futons laid out on the floor. Haha, it was a fantastic experience! The hotel's location is superb, right opposite Hakone-Yumoto Station and just across the bridge, making it incredibly convenient and a wonderful place to stay. If you turn left from the hotel, you'll find a row of shops and restaurants to explore, though do note they tend to close quite early. The hotel's food was also quite good. Breakfast is a buffet, but the selection remains largely the same each day, so it might get a bit repetitive if you're staying for an extended period. 😄 We also enjoyed some delicious sushi at the hotel one evening."

"The service provided by the other female staff was excellent. Despite the language barrier, they were incredibly patient, repeatedly explaining the hotel's services and answering all our questions. Their friendly demeanor left us highly satisfied."

"The random hotel I booked was a complete success. Take the H line to Penglai Garden and it's just down the stairs. The hotel is small but beautiful. Meals are not provided, so breakfast is divided by room and you can take it back to your room. The room was spacious, Japanese-style, with maple trees outside the window. The hot springs were also amazing, rarely crowded on weekdays!"

"We stayed here for my boyfriend's birthday. We asked about room decorations and cake, and the staff were very polite and went above and beyond our expectations. We had a wonderful time. The food was also delicious, and the bath in our room was very comfortable. The food and service were excellent, but even more than that, the staff's consideration and hospitality were warm and wonderful. I'm really glad we stayed here. I'd like to return and stay in a different room next time. Thank you very much."

"I love this hotel! From the moment we were ushered in from the shuttle coming via Odawara stn, the hotel felt very welcoming. Reception was a large open table that is not your typical hotel reception that feel too formal. we were first brought to the lower bar seating area where it’s comfy sofa seating. Check in took awhile as many guests were received from the hotel shuttle bus (25-30 seater). Staff always check in with us on the progress while we waited. Room came with private onsen though I hope it could have been the natural spring water instead of tap. Love the huge room size thats great for little kids to run around, met my standard of cleanliness as well. Breakfast adequate but not a huge spread which I find pricey at 3900 yen. Some bread, fried jap style fish, somen, cold appetisers, veg dips, fruits, around 6-8 hot dishes including omelette and poached eggs. Yet a lot of drink choices fr milk, soy, juices, teas, etc. we had the set dinner 18000 yen and 15000 yen as both of us had diff menus. Was a 3-4 course dinner, nothing out of this world and we didnt want the hassle of walking out to find food. This was one hotel we found many singaporeans (we are one too) as breakfast and dinnertime in resto is when we started noticing the accents. Nearby is a 7-11 nearby around 300m by foot if you feel peckish in middle of the night. Very pleasant stay, like that they provide mpv service to and fro gora station that would be most main boarding point to other attractions, mind that it runs till 6pm so any later you can take the Hakone Tozan bus which brings you to the pizza resto just a short 50m walk from hotel main road."

"Luckily this onsen hotel has a Family Mart right next to it. Everything there is clean. Onsen on 6/F is also very clean, loved it very much. The best part was to bring my family to the Yunessun swimming facility right across the road. Free entry if you get tickets from the hotel front desk."

"My second stay in this hotel, staffs are friendly, foods are great. For those who is coming the first time, please take the train from station 51 and get off at station 55 (Kowakidani). From station 55, you can either 1) walk for 15 mins to the hotel Or 2) take the mini 10 seats shuttle bus from 2-5 pm (every 10-15 mins), just wait at the exit. If you need a pick up outside of this time, call the hotel and they will pick you up (a local Japanese phone number in the picture attached)"

"Reception staff was excellent and courteous. Breakfast very limited and no variety. Had lot of difficulty in communication because of language barrier. Rooms looked tired and old in urgent need of renovation and upgrading. Toilet flush system didn’t work properly and sign posted as push the handle down hard. Shower control at ankle level and very old. How do the hotel expect guests to bend down to adjust the flow and temperature .  Room was not the worth money charged. Will not recommend to family or friends"