"We had an awesome time at this hotel. Lovely, modern and friendly staff - Very grateful."

"Friendly staff especially Anthony and blessing made me and my partner feel welcome and attended to all our requests"

"Upon our late arrival, we were initially checked into an occupied room. The manager promptly apologized and relocated us to a different room, offering complimentary drinks. He personally assisted with our luggage and later surprised my daughter with a birthday cake, making her special day memorable."

"Bad check-in experience. Spooky."

"It was nightmare to our family that there was no air conditioning. As we stayed for 3 nights. It was very unbearable and uncomfortable that we all can’t sleep. It is strange that the reception had sufficient air conditioning."

"Hatherley manor is beautiful.  The grounds are lovely and the positioning for Cheltenham and Gloucester is perfect.  It’s a The AA 4*, and the rooms on their website are lovely and as a package I’m sure it is.  However, booking a standard room is the equivalent of a Travelodge and very disappointing.  The room I was given when booked through trip wasn’t great. I’ve stayed in Hatherley before and had a glorious room. This one felt like the old working staff quarters.  The window was a poor quality double glazed unit that had condensation in between the panes which stopped you being able to look out of it properly. Thankfully, this hid the view of what looked like a static caravan with rubbish on the roof on the internal ‘courtyard’.  The window covering was a roller blind you’d find in a shed and did nothing to block out the light in the morning.   The kettle and refreshment area looked like an afterthought.  The bed was relatively comfortable, but clearly and old spring mattress as I could feel them through the sheets.  The pillows were reasonable fibre pillows, but I always travel with a feather pillow as life is too short for rubbish pillows.  The hotel itself did seem very quiet when I was there, so I did get a good night sleep, although with the window open you could hear the air conditioning unit situated in the courtyard.  Finally, the spa was nice. Clean and all the facilities were working. No robe included in my room, however there were flip flops.  I’d consider staying again, but the significant difference between expectation and reality of the classic room had disappointed me. The room was tired and shabby, but the rest of the hotel really is lovely."

"Enjoyed our stay but the town centre gets a bit grim later in the evening"

"We have been to thia hotel a few times and always loved it. Hoovered on this occasion since it has had new owners we have found it has changed. The breakfast choice has gone right down, just to have loads of different choices however not much variety and didnt seem very fresh. The place felt a bit dirty lots cobwebs and on first entry into our room there was a sewage smell in bathroom. Best thing about visit to hotel was the burger that we had from the lunch menu 10 out of 10 but it was a little expensive for a burger so im glad it was nice has I didnt mind paying for it."

"Nice lodging"