Find the Cheap Tustin Hotels

I have to say we were a bit disappointed in this Fairfield Inn property. They charge a $12 a day for parking in a non- secured open parking lot. They charge a $18+ a day tourism-leisure fee. Really? With these additional charges I'd expect a room where the drapes aren't ripped. They don't do daily room cleaning but are good about doing it if requested and bringing additional towels and coffee if needed. They might want to think about a trash run in the hallways every morning as many put their fast food trash piled outside of their room each night. The breakfast left a lot to be desired. With more than an hour left of their breakfast hours, they ran out of many items. And there's not a lot to choose from. Their staff does a good job keeping the tables clean after each use though. They have a good variety of snacks for purchase in the little market. All in all, I don't think I'd stay here again for the price they charged and we had a special rate.

Staying in Orange County for a week and booked the Residence Inn Tustin because of relatively good experience with other residence inn before. The building looks very similar to the other residence inn and the lobby looks nicely done, clean and welcoming. The staff were friendly and helpful and managed to upgrade us into a two-bedroom unit due to my platinum status. However, the rest of the facility does need some refresh. The elevator is ok but since this is a pet-friendly hotel, throughout the week the elevator does get quite dirty and it does take a bit time for the staff to clean it up. The close buttons for one of the elevators don’t work as well so it also takes time for the doors to close. There are multiple issues with the room that we stayed in. The bedroom doors don’t close properly, and the sofa in the living feels as if it’s ready to fall apart. Cleanliness is also difficult to praise as we noticed stains on beds, ants in the shower, and leftover in the fridge. From a facility perspective I don’t expect great quality from the residence inn brand but this particular one seems to be on the worse end of the spectrum. However, the cleaning staff really needs to pay attention and clean the units well. We loved visiting the area and think we will be back again but we will unlikely return to this property simply because cleanliness is probably one of the worse ones that I’ve seen and experienced.

Check-in was a breeze: friendly and quick. They gave me what I asked for: the quietest room. So, when I started noticing problems, I decided not to ask for another room. I've stayed at Motel 6s, so I knew that the spot next to the window usually has a table and chairs. My room didn't; it was just a big empty space. I was alone, so I didn't really need the table; I sat in the one chair along the desk at the side of the room. I went to plug in my computer, and... there was only *one* free outlet in the entire room -- except at the bathroom! (See the photo.) (Hint: I've learned to bring a long extension cord and power strip for rooms like these.) I tried to turn on the light over the desk; it didn't work. When I looked inside the fixture, the light bulb was *missing*. The light fixture over the big empty space on the floor had just one working bulb; the other was either missing or burned out. Luckily, the light over the washbasin was bright, so I used it to light the room. I went to the basin to wash my hands. When I turned the faucet to hot, only a tiny trickle came out. (See the photo.) I decided to wash my hands in the bathtub. Then I noticed that the tub spout wasn't clean: it had a film of minerals. The tub had a couple of tears, some rusty stains, and... two co**** black hairs several inches long! I went to get a hand towel; there was only one, and it was hanging out of the towel rack (see photo)... there were no washcloths. I plugged my computer into my extension cord to use the WiFi. The computer said the signal was strong. As usual, my browser opened a login page, but then I waited... it took almost a minute for the login page to appear! I went to the speed test website (TripAdvisor probably won't let me give the URL). I had 0.99 Mbps download and 0.50 Mbps upload -- which is super-slow. (This was at 4:30pm. The speed stayed the same for hours after.) I tried to upload pictures from my phone's camera to Google Photos... uploading 80 photos took two and a half hours! When I logged in again later, I noticed a space for an ”upgrade code, if purchased.” Maybe the motel entices us with their sign by the street advertising WiFi, but making us pay more if we want to do almost anything with it? Luckily, I didn't need it so I didn't try it. There was a fair amount of paint missing from parts of the exterior walls and gang graffiti by the stairwell at the back corner of the motel. For some reason -- although the days of soda and beer in bottles are mostly gone -- there was an old rusty bottle opener fixture attached underneath the washbasin. I'm not heavy, but the bed sagged in the middle. At least the parking lot was clean.

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

I was charged a $100 late check out fee when I did not even check out late! Beware of the fraudulent charges added for no reason!! Betty at the front desk is the rudest person that makes the company look bad!! I called from the room to ask why the were calling me at 10am and she said, “We did not call you!” I told her that why are they calling me at 10am when checkout is not till later and she said check out is at 12:30 and hung up on me. I called back and I told I asked why she hung up on me if I was asking her a question and her answer was that because she had answered my question and then she hung up. I left on time and when I leave the property we receive an alert for a $100 late charge fee. This extremely disappointing and even though I do business in the area my colleagues and myself can take our clients else where! I am looking forward to hearing back from the manager Sandy Warner, which is the general manager of the property, to get that charged disputed and refunded! Even after this bad experience i can say that the two pleasant and professional front desk representatives that helped, Priscilla and Klum did help alleviate a bit of the distress by helping me in pointing me in the right direction so that o can take this higher up to their general manager. I hope this all get resolved as it should because this is clearly not right!!