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So 2 of my colleagues and myself, checked in on 1/3 for a company training for one week. The company paid for room, tax, parking and breakfast daily. I was asked for my card for incidentals (who even has incidentals anymore since everyone has a cellphone and a Netflix account, but I digress). My card was charged $1,000 for incidentals. Yes, you saw that correctly, $1,000. When I called down to the front desk, I was told it was a mistake and they apologized. They also comped my dinner for the evening. No worries, continued my week of training. I noticed however, at the end of the week, the $1,000 was still on my card. When I asked why, I was told by a different front desk agent that the hold was put on my card ”just in case my bosses card did not go through.” What? So if I was traveling on vacation, would they ask for my best friend's card ”just in case my card didn't go through?” Again, the apology, and EVENTUALLY the money was put back on my card. Fast forward to our 2nd week of training. This time, I called the hotel directly to express my displeasure with the previous week. I was assured that there would be no issues. And was told they had staff that was training. Myself and my same 2 colleagues check in again on 1/10. I give my card for incidentals. A $40 hold this time. Perfect! We are off to a great start. The stay went well. And no issues when checking out. Until today. There is a $20 and a $48 CHARGE, not a hold, to my card. I call the hotel, and was told the $48 was for parking and they have no idea what the $20 charge is for. What? So they did a credit for the $48, but said I need to call the bank for the $20. Marriott is normally my go-to for travel but i have never heard of this crazy policy of charging a guest's card ”just in case the company card declines.” Needless to say, I will be letting my company know about this. They should definitely find another hotel to put employees in when coming to town.

We were helped out by Shanice, immensely. We had been traveling cross country and were exhausted. Shanice was super friendly and accommodating going the extra mile to get us checked in and comfortable in a great room. I can’t say enough complimentary about her service!

First of all, the environment is OK, relatively quiet, the nearby Plaza can be driven for a few minutes. Disadvantages, the facilities are old, even damaged, some rooms have a smell, accurately is damp moldy smell, concentrated in the living room, very affecting the accommodation experience. The SPA pool is very foamy and the disinfectant bleach tastes very strong and is not very good. In short, if you want affordable suite space, it is OK. But after all, it's a penny, don't expect too much from here. If you want a good suite, choose some high-end hotels.

paper towels always great place to stay at price is always right they may not have a restaurant anymore but they have a convenience store icoffee everything open 24 hours

We want to thank Elvira, Veronica, Francisco, Jim and Carlos for their wonderful hospitality at breakfast every morning. Housekeeping was very kind and helpful as well. The exercise room was complete and up to date. The jacuzzi was clean. We will definitely be back again.

It's really good. I will choose this hotel every time I come here. The only thing is that parking is 24 yuan a night, which is still a little expensive. The hotel is across the road and a 3-minute walk away. There are fried buns, fast food, Japanese ramen, and it is very convenient to eat. There is a large artificial lake in front of the door. The lake view room is still very good. Every time I come here, I go to the lake view room

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

My stay here has proven to be quite enjoyable. Although the COVID-19 situation has caused a few inconveniences, such as no room service (one must maintain one’s own room, yet fresh towels and sheets are always available at the front desk, all one has to do is ask, brooms & such are also available if need be as well) and no pool & jacuzzi access, the time spent here can still be jubilant and productive. Unfortunately, while there are no kitchen facilities in the rooms, there are places to eat nearby that are within walking distance. All in all, for a place to spend some quality time that does not break the bank, the Motel 6 off of Dyer & Pullman is a location that does fit the bill. All of the staff here are hardworking, yet quite friendly and professional, including Brenda and Monica, morning & evening front desk managers, who are both known to greet everyone with a warm smile and a proper salutation. This may not be the place for long-term residency, yet for a bit of time, the location proves worthy. Thank you! Christopher Russell Storhaug (Written on 3/5/21)

Red Roof Inn of Santa Ana employee by the name of Pilar offered me great customer service really took the time to look and help me get the best deal. I have been here for two months thank you Pilar thanks to you I have enjoyed my stay at the red roof inn of Santa Ana.