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Ann at the front desk is the best employee at front desk! This hotel is the best! The service is exceptional. I am always so happy with the service and price. The breakfast is also amazing. They also offer free breakfast. Parking is also free. Very close to the highway. Best hotel in Walpole.

Stayed two nights at this hotel on our trip to Boston. Lots of amenities around and am easy drive to the near by train stations which is why we coffee this hotel. The hotel itself from the outside looks terrifying and very run down. There are multiple buildings, two one level and one two level building. We stayed in the test level building. The room itself is much nicer than the outside of the hotel and appears somewhat newly renovated. The bathroom however is declining not renovated and could use a little TLC. The vanity is very dingy, the heater in the bathroom was disgusting and super old. The bathtub was very rough feeling and just super old and don't looking. The bed was comfortable and pillows were good. There is a fridge, microwave, decent size tv, and two chairs in the room. We encountered a toilet that wouldn't flush as there was no water in it when we got there. I didn't get the staff members name but he was there both evenings we stayed. He was extremely helpful and handled the situation well. We related the problem and within minutes he came to attempt to fix the issues, he couldn't so placed is in a different room. Excellent service. The breakfast was suppose to start at 7.. we went on our first morning at 7:05 and nothing was out. We went back at 7:15 to find two kinds of cereal, bananas, donuts and some bread. The juice machine want working and the cereal I after was so stale I just had to throw it out. There was a very tiny little table to sit at. The parking lot is very small and if you have a bigger vehicle it would be a nightmare. Overall the hotel was okay. It wouldn't be my first choice to stay at again but it was on the cheaper side. I feel that there are just so many other places to stay I probably wouldn't pick this hotel. In general the hotel was quiet, no street noise however where the floor is laminate we could head everything above us when the people walked.

The car was scratched, malicious

The good: Room was reasonably clean and the beds were satisfactory and the front desk staff were very nice. However overall the room was in poor repair and the sink and closet areas were tiny (see photo) and absolutely unacceptable for a room with even 1 guest let alone the 4 it could legally house. The sink area had no room for toiletries so fixing hair and makeup had to occur at the weird desk area with a hand mirror and horrible lighting as there was no mirror at all in the bedroom area. The sink and closet were a fraction of the size shown in the website pictures. Our luggage had to stay in the room floor because there was no way it fit in the closet. Electrical outlets over the only bedside table (between the double beds) were so loose they wouldn’t hold the plugs in place to our CPAPs so we had to run the cords across the mattress behind the pillows from wall plugs on the opposite side of the bed. The hang up button on the phone is broken and stuck all the way down so when we needed to use the room phone we had to pry it up with a nail file to get dial tone. The shower curtain isn’t wide enough to cover the entire shower and kept sagging in the middle causing water in the floor. The towels were incredibly thin and rough as if they were line dried. And the biggest annoyance of all is we had to have our keys reprogrammed multiple times while we were there because according to three different front desk members the keys become deprogrammed if they are placed by a cell phone or other electronic device. We’ve used lots of electronic keys and never had to be sure to segregate our key cards from anything. If the management saw how many people we ran into over the weekend who were annoyed by being unable to get in the rear door or their rooms they would fix that immediately. We were there for a wedding weekend and supposedly got a better block room rate than normal but family who stayed at a nearby Holiday Inn Express had MUCH better rooms, free breakfast, free parking and their rate was significantly less. I am a long time Marriott traveler but would have moved to a different hotel had we been staying for more than 3 days. I keep reading they are going to renovate but I saw no signs of that on the side of the hotel we stayed on although they did appear to be working on a drainage issue in the back.

I just recently stayed at this hotel Four Points by Sheraton in Norwood. I will say thank you to Jane, Front Office Manager, she was very helpfull from when I check-in till the end. She gives me some details, where to visit, and shopping area. The Restaurant Bistro very nice, food are great. Not even to mention Zaccharia's Restaurant for breakfast is very very good. I will definitely recommend this hotel. What about the room, spacious and comfortable and clean. A Big Thank you too all staff👏👏👏👏👏👌

Hotel environment: very new, only opened in 2018, all facilities are very new and clean, the lobby has a public internet area, gym and a mini swimming pool (suitable for children). English breakfast is served free of charge, not very rich, but it's OK. There is an outlet 11 minutes away from the hotel, which can satisfy everyone's shopping needs. Uber is also very convenient in the past. Although it's a half-hour drive from Newton, it's a little bit, but the price is very high. The business hotel managed by Hilton is still very guaranteed! Room: The toilet facilities are very new and clean, with shower gel and shampoo supply, iron and hair dryer available. Please bring your own if you don’t have slippers (a North American hotel feature). The room we booked also has a simple kitchen, microwave and refrigerator, cutlery, tea cups, plates are provided. There are two 1.5-meter beds and a sofa bed in the room, enough for 5 people (for six adults, the sofa bed is a bit crowded. The sofa bed is only about 1.2 meters), the carpets and curtains are very new, and the air conditioning is also very new because of North America The hotel is basically window-type without a split body, the air conditioner is very noisy and loud after a long time, and it is impossible to sleep with the heating or air-conditioning all night. In addition, sound insulation is also ok, not too noisy! High cost performance, overall very satisfied! You can book a new hotel with confidence

A multitude of sins. We reserved a room here for three nights specifically because it advertised an EV charger but when we arrived, needing to charge my car, we found the charger wrapped in yellow barrier tape. Broken. And the only one. We had to drive to Canton in rush hour traffic to the nearest charger. This was the biggest problem but we also had to take cold showers for two days. No effort was made to give us access to another room or at least take some of the cost off our bill. Then the cleaning staff shared our elevator ride while transporting dirty linens. They don’t have a service elevator. I don’t care about riding with “the help”, that’s absolutely fine. I do not want to travel with dirty laundry. The staff were sullen: evidently unhappy. My husband asked for water from the breakfast buffet staff and she just said “we’re out”, not “I’m sorry we’re out: let me get you some from the front desk.” Powdered scrambled eggs (most Hilton/Hamptons serve real fresh eggs), skimpy offerings of yogurt, fruit, coffee, etc. The last thing I noticed before leaving was the corridor carpeting was FILTHY, like brown all down the center, while the edges showed the actual color the carpet was originally. Carpet cleaners are not expensive and are available to rent, buy, or have a service come in periodically. So. Gross. Otherwise the general appearance of the place was fine. But no one seemed the least bit inclined to fix any of the problems. We have NEVER seen such a bad Hilton property. We virtually only stay with Hilton/Hampton but that will change.

After a really long day of travel I got to the hotel and was greeted by Breanna at the front desk. She gave me what I can call the initial hotel greeting, asking about day, flight and the rest. She was very polite and courteous and had a smile the whole time. I go to my room and kinda settle in then decide to grab some food nearby. When I came back a couple hours later, Breanna saw me and was all smiles and very welcoming even remembering my name. Probably the best greeting I have had in a long time. Hotel is beautiful and comfortable. Will be using it again when I am in town. Thank you