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The car was scratched, malicious

I just recently stayed at this hotel Four Points by Sheraton in Norwood. I will say thank you to Jane, Front Office Manager, she was very helpfull from when I check-in till the end. She gives me some details, where to visit, and shopping area. The Restaurant Bistro very nice, food are great. Not even to mention Zaccharia's Restaurant for breakfast is very very good. I will definitely recommend this hotel. What about the room, spacious and comfortable and clean. A Big Thank you too all staff👏👏👏👏👏👌

A multitude of sins. We reserved a room here for three nights specifically because it advertised an EV charger but when we arrived, needing to charge my car, we found the charger wrapped in yellow barrier tape. Broken. And the only one. We had to drive to Canton in rush hour traffic to the nearest charger. This was the biggest problem but we also had to take cold showers for two days. No effort was made to give us access to another room or at least take some of the cost off our bill. Then the cleaning staff shared our elevator ride while transporting dirty linens. They don’t have a service elevator. I don’t care about riding with “the help”, that’s absolutely fine. I do not want to travel with dirty laundry. The staff were sullen: evidently unhappy. My husband asked for water from the breakfast buffet staff and she just said “we’re out”, not “I’m sorry we’re out: let me get you some from the front desk.” Powdered scrambled eggs (most Hilton/Hamptons serve real fresh eggs), skimpy offerings of yogurt, fruit, coffee, etc. The last thing I noticed before leaving was the corridor carpeting was FILTHY, like brown all down the center, while the edges showed the actual color the carpet was originally. Carpet cleaners are not expensive and are available to rent, buy, or have a service come in periodically. So. Gross. Otherwise the general appearance of the place was fine. But no one seemed the least bit inclined to fix any of the problems. We have NEVER seen such a bad Hilton property. We virtually only stay with Hilton/Hampton but that will change.

The good: Room was reasonably clean and the beds were satisfactory and the front desk staff were very nice. However overall the room was in poor repair and the sink and closet areas were tiny (see photo) and absolutely unacceptable for a room with even 1 guest let alone the 4 it could legally house. The sink area had no room for toiletries so fixing hair and makeup had to occur at the weird desk area with a hand mirror and horrible lighting as there was no mirror at all in the bedroom area. The sink and closet were a fraction of the size shown in the website pictures. Our luggage had to stay in the room floor because there was no way it fit in the closet. Electrical outlets over the only bedside table (between the double beds) were so loose they wouldn’t hold the plugs in place to our CPAPs so we had to run the cords across the mattress behind the pillows from wall plugs on the opposite side of the bed. The hang up button on the phone is broken and stuck all the way down so when we needed to use the room phone we had to pry it up with a nail file to get dial tone. The shower curtain isn’t wide enough to cover the entire shower and kept sagging in the middle causing water in the floor. The towels were incredibly thin and rough as if they were line dried. And the biggest annoyance of all is we had to have our keys reprogrammed multiple times while we were there because according to three different front desk members the keys become deprogrammed if they are placed by a cell phone or other electronic device. We’ve used lots of electronic keys and never had to be sure to segregate our key cards from anything. If the management saw how many people we ran into over the weekend who were annoyed by being unable to get in the rear door or their rooms they would fix that immediately. We were there for a wedding weekend and supposedly got a better block room rate than normal but family who stayed at a nearby Holiday Inn Express had MUCH better rooms, free breakfast, free parking and their rate was significantly less. I am a long time Marriott traveler but would have moved to a different hotel had we been staying for more than 3 days. I keep reading they are going to renovate but I saw no signs of that on the side of the hotel we stayed on although they did appear to be working on a drainage issue in the back.

In the room on the first night, the air conditioner made a loud noise when operating. The control switch only had automatic and manual, and only had two levels of adjustment. I have never stayed in a hotel room with such a loud air conditioner. After reporting it to the front desk the next morning, I was very disappointed. We were simply upgraded to a room with a separate bed and sofa bed, but the air conditioner was still noisy, just not as loud as the one in the room on the first night. The service at the counter is good, the parking lot is free, and there are shopping malls nearby.

I arrived at this hotel in the middle of a heatwave. There is a lot of glass in the entry ways so it was hot but I’m guessing it’s not always like that. I did really like the window nooks in the room. If I had more time it would have been the perfect spot to curl up with a book. Some staff wasn’t overly friendly but others really stood out; particularly after my stay. Just as I boarded the plane to go home, I realized that I left my full makeup bag in the bathroom of my room. I called the hotel and was told that housekeeping had collected it and saved it for me. Then enters Frank… he happened to be who answered the phone when I called and helped me coordinate getting it shipped back home. I had just purchased all new higher end makeup so Frank made my day! Moral of the story is the staff at this Hilton will help you when you need it!

Hotel location is good, next to the highway. Across the road is a big mall, eating, drinking and having fun, wholefood supermarket food is very full. A Best Buy around, and a Costco, you can go shopping. Next to the hotel lobby is a Chinese restaurant, opened by Fuzhou people, with a buffet of 15 US dollars, affordable. The taste is very good. It is worth eating. There are many people every day. Hotel facilities are the level of Jinjiang Star in China. There is no refrigerator, no safe, no toiletries. If necessary, call to the front desk. The sound of the air conditioner is very loud. If you have a sleep disorder, consider other homes. Either turn off the air conditioner, I just do it. The nine-point gym has only treadmills and walking machines, and the pool is small. The front desk service is general, and there is no smile at all. The hotel is either self-driving or Uber, it is not convenient to walk, too biased.

The room was my favorite by far. I loved the pool area. Hot tub was exactly what I needed. I will definitely be a repeat Customer

The hotel is new and the lobby is warm on a cold and rainy day. The good thing about a new hotel is that the walk-in shower is very convenient. The bad thing is that as soon as you enter the room, there are two bottles of water, and the discount for each bottle is 3 US dollars, which is really outrageous.

Ann at the front desk is the best employee at front desk! This hotel is the best! The service is exceptional. I am always so happy with the service and price. The breakfast is also amazing. They also offer free breakfast. Parking is also free. Very close to the highway. Best hotel in Walpole.