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Breakfast: The breakfast was hardy and plentiful. If you have a gluten and/or dairy allergy, there is not much you can enjoy. My favorite was the little hashbrown rounds – they were yummy. They have scrambled eggs with cheese, the hashbrown rounds, sausage patties, cereal and oatmeal, pastries, yogurt, and fruit (banana or apples and orange). The workers were very friendly and helpful. Housekeeping was very courteous and friendly. They always said hi and greeted in the hallway with a smile. I had some issues and they tried their best to help me, but they can only do so much with the limited tools that the management provides. My issue is not with housekeeping, but with the tools given to housekeeping. 1. The towels are so old and used, that my towels were so small that it would not fit around my body! The towels were so worn that I could see through them; not much “plush” at all. And there were stains on them – I could see that they were laundered, but stains nonetheless. They need new towels! Also, you could not get extra towels, I had to turn in my towels to receive new ones. So I could not get extra towels. 2. The housekeeping only has dirty brooms to clean the floors. I was ironing a black blazer within 30 minutes of check in. My sleeve touched the ground while the rest was on the ironing board, when I moved the blazer, it looked like my sleeve was a dust rag – upon closer inspection, the floor was free of large debris, but was dirty with dust. The housekeeping sweeps, but they need better tools to clean the floors (the floors are all tile). They need Swiffer or those mop heads that lift up dust. The lobby is really pretty and the conference rooms are nice. Not sure why my room was “dirty” and not up to standards of what I would expect from a Best Western. My bathroom had such horrible water damage, that the wall paper was bubbling. The patrons of the hotel, at least in my section, seemed to live there or was at least there for extended stays. There was a lot of yelling, arguing, they threw out their trash in the halls (during the day housekeeping routinely cleaned it up) – and even their sheets and towels. The décor I the hallway is dark browns – so it is very dark, with hardly any light. I had issues with the keycard, but you just need patience and try several times, but it does work. I stayed several days. Everyone was nice and I would give customer friendliness 5 stars. But housekeeping needs better towels and tools (like a dust mop) to clean up the rooms. (Management – do not yell or get housekeeping in trouble – they clean and I saw them clean other rooms, but they can only do so much if you give them so little.)

Parking is convenient.

We got in very late to check in. The room was very clean and spacious. The breakfast was good. I had raisin bran cereal and my husband had eggs, sausage, cinnamon buns and orange juice. We weren't there long but it was a pleasant stay. The night guy ay the desk was quite the character.

We loved this hotel. Peaceful and quiet. Everyone was friendly. Above all, the cleanliness was out of this world. The room was meticulous! The bathroom was spotless! The bed was more comfortable than our own and we slept so well. Thank you so much!

We have stayed here for more than a week, the overall facilities of the hotel are very good, the only thing is that the breakfast is not good, the breakfast variety is very small, and it is exactly the same every day. The room design is bright, the bathroom faucet is fast, and there are simple kitchen facilities such as refrigerator microwave sink tableware. There is a gym laundry pool in the lobby. The hotel is recommended

Room was filthy. Mattress and mattress pad were both TERRIBLY stained. Crud in all the coroners, garbage behind headboard, shower was stained. No sheets for pull out couch. Temperature could not be regulated. We froze all night even though the thermostat was set to 73. Poor quality breakfast offerings. This was definitely not the quality you would expect from a Hilton brand hotel. Would not recommend.

When I arrived it was not what I had expected. The staff was friendly. The staff at the reception were sometimes a bit withdrawn but if you initiate a conversation they were friendly. The cleaning staff was exceptionally friendly. My room was cleaned every day, bed made and enough clean towels everyday. Absolutely no complaints about the cleaning. I even got an extra pillow when I asked for it. The bed was firm and for me as a soft bed sleeper no problem at all. I slept very well. The internet was fast and I had a strong connection inside and outside the building. The room was a bit outdated if I compare it to other countries I've visited but for American standard it was fine. TV had more than enough channels and only once in a while I would hear a plane. I got the impression that some guests have long stays in the hotel because some children went to school - not that this was disturbing. The air-conditioning was a bit loud when running but it didn't disturb me. This location was easy to reach by car and close to stores and highway. I have two things that I would like to have seen differently. The bright white lights next to the bed. Less ”bright white” is my preference. The breakfast was the same everyday (fried potatoes with scrambled eggs). There were also cereals, bagel and toast available which were served on a paper plate with plastic fork and knife. Two different loaves of bread would give you more variety.

There is a large shopping mall and shopping center near the hotel. It is very convenient to go shopping and eat. The front desk staff is very enthusiastic and the service is very good. The owner is an Indian who is more enthusiastic and friendly.

Our venue was canceled last minute and the hotel did not care. They get customers all the time because of this venue and to not understand or care about the cancellation by the event was horrible. The only good thing that happened is the third party app that handled the planned trip stepped up big time and spent almost six hours trying to negotiate with the hotel to no avail. Trip.com is the best!!!