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While the hotel itself was nice, the check-in was a disaster. I had called ahead to let the hotel know we would be arriving between 2am and 3am, due to a late arrival into Newark. When we arrived around 2:45am we were told we could not check-in after driving over an hour and spending another 5+ hours on a cross country plane trip, because the computers were in the middle of a ”reboot” to close out the evening. I was told that if I had called in to tell them we were arriving late someone would have printed keys for us advance, so it was obvious to the hotel clerk we didn't call in (which as previously stated we did). All in all we had to wait an extra half hour to check in, after which we were told the keys probably wouldn't work, so we had to wait for a maintenance guy to walk us up to our room and let us in, and then to add insult to injury, the next day, the front desk calls me up and tells me we never left a credit card imprint (which we did, one of the reasons we had to wait half an hour), so we would have to rush back to the hotel to provide a credit card or risk losing our room for the second night.

This hotel is very difficult to find, especially in the dark… signage is minimal if any. No real directions on where to park. There is a parking garage attached to the building. No safety measures that we could see; anyone could enter the maze of hallways…a gauntlet of twists & turns that you have to navigate on foot in order to find the actual hotel. UNSAFE!!!We were told NO luggage carts so be sure and pack lightly. Check in took FOREVER and there was no body in front of us. Front desk clerk was however very knowledgeable. No ice that we knew of. ***Excellent breakfast buffet on the weekend …it blew us away!!!AND very pleasant hostess. Requests were not met for additional towels. We would not stay here again even though we are loyal to Marriott.

Self-driving from JFK, normal for an hour, normal traffic jam for two hours The front desk is an uncle, the check-in process is very rigorous Next to the oversized 4S store Free parking in the town American breakfast Nothing else

Early in the morning before I checked in, I booked this hotel. I received the information and gave it to me. At 2 o'clock in the afternoon, the foreign Ctrip customer service gave me a call saying that there was no scheduled success. The room was full, let me cancel, but they went offline. There are resources, you can help me book, but the price has gone up, I said yes, give me a reservation, let me enter the credit card, I clearly entered 3 times, have heard the success, but the foreign customer service told me that it was unsuccessful. Originally, I was in this wild car, the signal was not good, I communicated with the customer service for about half an hour or not, and then I re-booked on Ctrip with my mobile phone. I saw that there is still room, only However, the price has risen. I booked it early in the morning, and said to me in the afternoon that the room is full, I can re-book now. Is the room not full? ? ? ! ! I don't understand Ctrip's practice. I booked it in the morning and let me cancel it. I said that the room is full. Can I book it in the afternoon? ? I think Ctrip is doing something in the chaos. I am a diamond VIP customer of Ctrip. No matter where I go, I use Ctrip to book hotels and book flights. Besides, I am usually on a business trip abroad. I am such a loyal fan of Ctrip. In exchange for it, they are playing like this! ! ! ! ! What made me vomit more was that the second night I stayed, I just went to the room and had a note on the floor of the room. I saw it, let me go to the front desk, said something, I went to the front desk, the front desk. The fat woman, let me pay for it, let me pay the money, saying that I did not pay for the accommodation for tomorrow night, I said that I paid the money on Ctrip, please check it, and I will be there tomorrow morning. I left, I stayed for two nights. I won’t live here tomorrow night, but this fat woman said, I just didn’t pay the money. I said that if you look at my Ctrip’s certificate, she doesn’t look at it. I have to pay the money. I said that if you call the police, let the police take a look. After a while, she calls and says that it is for the boss. The boss asked me to answer the phone. I gave the female boss a phone call. Said to pay the money, she said that no money paid, this time, I said you check it again, the boss communicated with the fat woman for a while, communicated for 2 minutes, the fat woman told me that I can go back, I said What happened, she said misunderstanding, I can go. I rely on it, and I sent it to me in such a sentence. I am very angry and have no intention of apologizing. I said that Ctrip, the three traffickers, can you better regulate the partners. Improve it, Ctrip's leaders, you also give us some high-quality services, and don't worry about our hardcore fans like Ctrip! ! ! ! it's OK! ! ! ! !

Excellent much better cleaning perfect all beautiful clean and above all warm water hehe to be the first time we were there we liked it a lot 😉

Good stay

Red Roof Inn Allentown South Allentown TOTAL DUMP FOR $116. No elevator! Bathroom was filthy and falling apart. Floor was dirty so I had to keep my shoes on, sheets are thin and not cotton maybe. Floor was uneven in some places like it had flooded and not been fixed, only covered over…and this was the second floor! I checked the mattress. It was encased but the case was spotted with what looked like mold on the sides. There was other peoples’ hair stuck/glued to the side of the tub. I woke up with my entire face swollen. I didn’t have a choice. Tried to find other pet friendly hotels but all were booked due to a big dog show. I was in the area for that show so had a lot of equipment and a dog who cannot do stairs until she’s 2 and there is NO ELEVATOR! What a nightmare. The whole place was sketchy. I think some people live there full time. I get it, housing is awful in this country but this place felt like it was owned by someone doing the least for residents and guests and charging the most. Oh, there’s an adult toy store next door and I smelled ********* the entire time. The pool is closed it says “due to COVID” which is beyond ridiculous and I’m the type who still masks. They just don’t want to maintain it. I have a suspicion it’s the same for the elevator. I honestly felt like it was akin to the quality of a prison. It felt stark and cold and hard.

We always stay at HIE in Allentown, PA and Charlotte NC. This HIE in Allentown is great. The front desk is the best I have ever encountered. Felicia (?) she is always there, bent over backwards to accomodate us regarding a request we made. She is always pleasant and professional. The rooms were immaculate as always. Breakfast has many choices. Great Coffee. Will stay again!