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While the hotel itself was nice, the check-in was a disaster. I had called ahead to let the hotel know we would be arriving between 2am and 3am, due to a late arrival into Newark. When we arrived around 2:45am we were told we could not check-in after driving over an hour and spending another 5+ hours on a cross country plane trip, because the computers were in the middle of a ”reboot” to close out the evening. I was told that if I had called in to tell them we were arriving late someone would have printed keys for us advance, so it was obvious to the hotel clerk we didn't call in (which as previously stated we did). All in all we had to wait an extra half hour to check in, after which we were told the keys probably wouldn't work, so we had to wait for a maintenance guy to walk us up to our room and let us in, and then to add insult to injury, the next day, the front desk calls me up and tells me we never left a credit card imprint (which we did, one of the reasons we had to wait half an hour), so we would have to rush back to the hotel to provide a credit card or risk losing our room for the second night.

This hotel is very difficult to find, especially in the dark… signage is minimal if any. No real directions on where to park. There is a parking garage attached to the building. No safety measures that we could see; anyone could enter the maze of hallways…a gauntlet of twists & turns that you have to navigate on foot in order to find the actual hotel. UNSAFE!!!We were told NO luggage carts so be sure and pack lightly. Check in took FOREVER and there was no body in front of us. Front desk clerk was however very knowledgeable. No ice that we knew of. ***Excellent breakfast buffet on the weekend …it blew us away!!!AND very pleasant hostess. Requests were not met for additional towels. We would not stay here again even though we are loyal to Marriott.

Absolutely wonderful stay, I can't say enough great things about the place. Stephen the general manager went above and beyond to make sure that our stay was good. The pillows and beds were comfortable. The place was extremely clean with everything that you would need for your stay. They have an on staff valet service, which was very timely and inconvenient for just a small up charge. The Rooms were very quiet. We did not hear any outside noise, although we knew that hotel was at capacity.

The check-in was fast and pleasant. The attendant even asked for my room preference and made suggestions. We were provided a list of the eateries in the area, which was very convenient. There was an unpleasant odor in the room at first, but nothing that the spray I brought with me couldn't fix. Everything met my expectations, except the lack of hot water. A nice hot shower would've been great after hitting the slopes. I'm not sure what the issue was, I was too tired to complain and seek resolution. I'd stay here again, but the next time, I will confirm that the hot water is available on arrival.

Early in the morning before I checked in, I booked this hotel. I received the information and gave it to me. At 2 o'clock in the afternoon, the foreign Ctrip customer service gave me a call saying that there was no scheduled success. The room was full, let me cancel, but they went offline. There are resources, you can help me book, but the price has gone up, I said yes, give me a reservation, let me enter the credit card, I clearly entered 3 times, have heard the success, but the foreign customer service told me that it was unsuccessful. Originally, I was in this wild car, the signal was not good, I communicated with the customer service for about half an hour or not, and then I re-booked on Ctrip with my mobile phone. I saw that there is still room, only However, the price has risen. I booked it early in the morning, and said to me in the afternoon that the room is full, I can re-book now. Is the room not full? ? ? ! ! I don't understand Ctrip's practice. I booked it in the morning and let me cancel it. I said that the room is full. Can I book it in the afternoon? ? I think Ctrip is doing something in the chaos. I am a diamond VIP customer of Ctrip. No matter where I go, I use Ctrip to book hotels and book flights. Besides, I am usually on a business trip abroad. I am such a loyal fan of Ctrip. In exchange for it, they are playing like this! ! ! ! ! What made me vomit more was that the second night I stayed, I just went to the room and had a note on the floor of the room. I saw it, let me go to the front desk, said something, I went to the front desk, the front desk. The fat woman, let me pay for it, let me pay the money, saying that I did not pay for the accommodation for tomorrow night, I said that I paid the money on Ctrip, please check it, and I will be there tomorrow morning. I left, I stayed for two nights. I won’t live here tomorrow night, but this fat woman said, I just didn’t pay the money. I said that if you look at my Ctrip’s certificate, she doesn’t look at it. I have to pay the money. I said that if you call the police, let the police take a look. After a while, she calls and says that it is for the boss. The boss asked me to answer the phone. I gave the female boss a phone call. Said to pay the money, she said that no money paid, this time, I said you check it again, the boss communicated with the fat woman for a while, communicated for 2 minutes, the fat woman told me that I can go back, I said What happened, she said misunderstanding, I can go. I rely on it, and I sent it to me in such a sentence. I am very angry and have no intention of apologizing. I said that Ctrip, the three traffickers, can you better regulate the partners. Improve it, Ctrip's leaders, you also give us some high-quality services, and don't worry about our hardcore fans like Ctrip! ! ! ! it's OK! ! ! ! !

Excellent much better cleaning perfect all beautiful clean and above all warm water hehe to be the first time we were there we liked it a lot 😉

Well this place was totally ridiculous it really went down hill since me and my husband stayed there several times was much nicer. This room was a joke first of all the alarm clock didn't work, there was no blankets on the beds and the comforters ****** they wouldn't stay up on your body while sleeping they slid right off, sounded like there was a heard of horses above our room jumping all night then I went to pick up the phone to call front desk to ask for a blanket and the phone didn't even work and I have a heart condition if I needed help or assistance I would of died because I couldn't call for help then we saw bugs I'll say this I will never ever go there again and will not tell my worst enemy to go there oh forgot the heater ans AC didn't work properly either the whole place and room and experience was horrible except I had a wonderful time less the whole lousy room thing .

PROS -right of Interstate 78 -Very clean room. We had 2 Queen, incomplete renovated room. They forgot to remove painter’s tape-showing old paint color between top wall and ceiling. Dorm size fridge with freezer, microwave, one cup coffee maker. -Very well lit parking lot. Looks like stadium lights. CONS -2 floor building. No elevator to second floor -No complimentary breakfast. 24 hr coffee though. -Renovation tools/materials along hallway. -AC doesn’t seem to work along hallway areas. AC does work in the room. -Smell of hotel owner’s local food wafted/lingered as we entered the registration area.

We always stay at HIE in Allentown, PA and Charlotte NC. This HIE in Allentown is great. The front desk is the best I have ever encountered. Felicia (?) she is always there, bent over backwards to accomodate us regarding a request we made. She is always pleasant and professional. The rooms were immaculate as always. Breakfast has many choices. Great Coffee. Will stay again!