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When I arrived it was not what I had expected. The staff was friendly. The staff at the reception were sometimes a bit withdrawn but if you initiate a conversation they were friendly. The cleaning staff was exceptionally friendly. My room was cleaned every day, bed made and enough clean towels everyday. Absolutely no complaints about the cleaning. I even got an extra pillow when I asked for it. The bed was firm and for me as a soft bed sleeper no problem at all. I slept very well. The internet was fast and I had a strong connection inside and outside the building. The room was a bit outdated if I compare it to other countries I've visited but for American standard it was fine. TV had more than enough channels and only once in a while I would hear a plane. I got the impression that some guests have long stays in the hotel because some children went to school - not that this was disturbing. The air-conditioning was a bit loud when running but it didn't disturb me. This location was easy to reach by car and close to stores and highway. I have two things that I would like to have seen differently. The bright white lights next to the bed. Less ”bright white” is my preference. The breakfast was the same everyday (fried potatoes with scrambled eggs). There were also cereals, bagel and toast available which were served on a paper plate with plastic fork and knife. Two different loaves of bread would give you more variety.

We've stayed here several times during the 2021-2022 ski season. The two bedroom suite worked well when all three of us stayed here. The breakfast is good in the current pandemic times; vegetarian-friendly, with hot food, cereal, juice, fruit, breakfast bars, etc. I wish the weekend breakfast started earlier than 7:30, which would work better with Blue Mountain's 8 am weekend opening time. Exercise room has free weights. Quiet location, many restaurant options nearby. Reasonable TV channel options. The rooms have been very warm on arrival; turning off the heat for a while for a reset before restarting the heat has been effective for comfort.

There is a large shopping mall and shopping center near the hotel. It is very convenient to go shopping and eat. The front desk staff is very enthusiastic and the service is very good. The owner is an Indian who is more enthusiastic and friendly.

Our venue was canceled last minute and the hotel did not care. They get customers all the time because of this venue and to not understand or care about the cancellation by the event was horrible. The only good thing that happened is the third party app that handled the planned trip stepped up big time and spent almost six hours trying to negotiate with the hotel to no avail. Trip.com is the best!!!

Not bad, can

While the hotel itself was nice, the check-in was a disaster. I had called ahead to let the hotel know we would be arriving between 2am and 3am, due to a late arrival into Newark. When we arrived around 2:45am we were told we could not check-in after driving over an hour and spending another 5+ hours on a cross country plane trip, because the computers were in the middle of a ”reboot” to close out the evening. I was told that if I had called in to tell them we were arriving late someone would have printed keys for us advance, so it was obvious to the hotel clerk we didn't call in (which as previously stated we did). All in all we had to wait an extra half hour to check in, after which we were told the keys probably wouldn't work, so we had to wait for a maintenance guy to walk us up to our room and let us in, and then to add insult to injury, the next day, the front desk calls me up and tells me we never left a credit card imprint (which we did, one of the reasons we had to wait half an hour), so we would have to rush back to the hotel to provide a credit card or risk losing our room for the second night.

Room was filthy. Mattress and mattress pad were both TERRIBLY stained. Crud in all the coroners, garbage behind headboard, shower was stained. No sheets for pull out couch. Temperature could not be regulated. We froze all night even though the thermostat was set to 73. Poor quality breakfast offerings. This was definitely not the quality you would expect from a Hilton brand hotel. Would not recommend.

Typical middle of the road hotel with a major difference - extremely clean! Stayed on 3rd floor. Everything smelled brand new. Bed was a little on the soft side - not great for this old back. Lol Staff was very friendly and helpful. Breakfast was basic, but good. Had a little excitement when leaving - a generator blew up. Loud bang then no electricity. Luckily, no issues but loss of power. Management evacuated the building prior to calling the fire department so we had time to leave with our luggage. Great location if going to the Steel Stacks. Getting to downtown Bethlehem wasn't difficult, even during busy season. *”disco lights” in previous review - yes, the lights will go out after a certain period of time with no movement, but it wasn't extreme.