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First, we paid for a room with a pool view, but when we arrived, we were given a room without a pool view. It took some time (approximately 2 hours) and some convincing, but the manager was able to relocate us to a room with a pool view. When we arrived in the new room, we were pleased with the location and space; however, the furnishings appeared old and not well-maintained; most wooden furniture contained many scratches, the dresser drawers in the bedroom were off the rails and not easily opened, seating on the couch in the living room was impossible, as one almost sank to the floor when attempting to sit on the couch. The overall style and look of the furnishings were just old. It's so sad for a hotel with a great location and upscale reputation.

Really nice pool area and the little Starbucks inside is really cool. Breakfast buffet dining does not have enough wait staff. The servers were very friendly but very overworked. Think hard about hiring more servers

I wish I could give this a higher rating..... I really do! My wife and I went for a one day Disney trip. First the pro's: The staff was amazing and friendly. The location was great for everything that was needed. Breakfast was good with Mickey waffles, sausage or bacon (depending on the day), eggs, breads, cereals and yogurts. The coffee was decent. Parking was great since it was free! Rooms were very clean (even though needing some updates). Now the Con's: The pillows!!!!!!!!!!! These had to be the worst pillows I have ever used. They were feather and just wouldn't keep a shape if you moved. It was almost like sleeping without one. The bed seemed hard but again it could have been that we didn't have any support to lift our heads from the pillows. Neither of us slept well. The walls are paper thin and you can hear everything in the room on either side of you and the hallway. The door would not close properly without pushing your weight against it. If you just let the door swing, it would still be open. Other then that, it was a enjoyable stay. I just wish we could have slept better (the entire point of a hotel). I would stay here again but next time bring my pillows from home.

We picked a large enough accommodation for 5 adults, 2 kids and 2 dogs. Super clean with full refrigerator, dishwasher and cooktop. 2 separate bedrooms; 2 baths and large living area. We were all more than comfortable and the staff was awesome even with a hurricane warning!!!

We stayed for 6 nights. The waiter did not come to clean us and change the sheets and towels every day. I told the front desk that I had not changed it for 2 days. I had to change the waiter. When we went out to return to the hotel at night, we still didn't change it. We went to get clean ourselves. Change. Breakfast has energy bars and juice machines. It feels like there is no breakfast. We all go out to find food by ourselves. The advantage is that there are many Chinese restaurants within a few minutes walk near the hotel, there are also McDonald's and many gourmet cars. There is a park opposite to play some motorized games such as Ferris wheels. If only there were showers and more clothes and towels hooks in the bath.

Count your towels and wash rags when you get in. We had to buy more because they didnt have any to give us and we were told there was enough for 8 of us but there wasnt. Even with buying our children magic washrags from dollar tree we didnt have enough. They will not give you new towel and wash rags everyday you will need to wash them every day. Wouldnt have been bad if the dryer didnt take 2 hrs to dry.. They also did not have enough pool towels to give us. Thankfully my 5 brough our own but my in laws did not since the website says that pool towels are given for the pool. They do not wipe down the cabanas. They told us if we wanted to use them than we would have to wipe them down ourselves or take our chances. We got locked out of our room everyday. I also know that there was a lot of your rooms are not ready going on. I'm hoping they are just short staffed but it seemed to be the theme that week with everyone. We were lucky enough to get our room when we checked in. Also they said my card did not work when I used it at the pool bar just 20 min prior. They had me re do it with the same card and it worked. The townhouse itself was nice and big and we had enough room for all of us. I am not sure if this was recently bought and they are working the kinks out but they need to do better on their housekeeping and making sure they have enough towels and washrags for everyone. This place wont be my 1st choice..

The hotel is JUST FINE FOR WHAT YOU PAY!! To all those thinking of lodging here, the hotel is JUST FINE FOR WHAT YOU PAID. Its clean enough (for what you paid). The staff is friendly enough (for what you paid). It's location can't be beat! The rooms (and hotel) IS dated but clean. There are clear signs that they need more cleaning and maintenance staff (dirty elevator doors and dirty room doors BUT (for what you paid), it's just fine! My point ?? This is a GREAT VALUE hotel. Nothing is amazing BUT (for what you paid), it's just fine! I've stayed at the Omni, Westgate, Orange Lake, and many NICER Orlando spots BUT (for what you paid), THIS PLACE IS JUST FINE. Ignore the negative reviews, so long as you know that this is a nice, slightly shabby, older, VALUE ESTABLISHMENT. AND IS T JUST FINE, FOR WHAT YOU PAID

My daughter and I needed a bit of decompressing after helping a friend move. We decided Kissimmee was just what we needed. This hotel is a Good Neighbor hotel of Walt Disney World. We have stayed in a lot of Comfort Suites and this now is our favorite. It has a deluxe hot breakfast, including Mickey waffles. The pool is open 24 hours and the proximity to Old Town is a plus. I would 100% stay here again.