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This property is excellent for a comfortable and bright stay in Bonita Springs. The hospitality staff is attentive, professional and kind -- we stayed for a week and felt like family by the time our stay concluded. The kitchenette is a bonus. Notable staff that excelled are Juli, Diana, Dana and Jose -- thanks team! I am a lifetime Titania member of ”those other guys” and delighted to have given this Hilton our business for a full week stay. We will be back :-)

Arriving at this hotel, there is a very grand and luxurious feel to the hotel from the outside. There is ample parking right by the reception area. Walking into the hotel, through the grand entrance doors into the lobby is impressive. Check in was friendly and easy and we proceeded to our ground floor Two Queen room. The room was very large, with a desk, fridge, wardrobe and a very large, recently renovated, modern and impressive marble bathroom. This was one of our favourite rooms of our 2 week road trip. The only downside was that the Two Queen beds were certainly on the smaller side, meaning they were too small for 2 people to share – so we ended up having to sleep in separate beds. We did ask the Front Desk but were told there were no Kings available (which was odd as Expedia was showing some available to book for that day?). The hotel has an onsite Steakhouse which we didn’t try, a bar which seemed to always be closed and an outdoor poolside bar and restaurant which looked very nice, but again sadly we did not get chance to try. The grounds of the hotel are beautiful and the pool area over looks a stunning lake. For the size of the hotel grounds, the pool is relatively small, but there is a good sized jacuzzi which we spent a lot of time in. Sadly the hotel still employs a rather outdated system, where you must visit the front desk to sign out and sign back in pool towels, this is pretty crazy and often causes a delay and frustration when simply wanting to go the pool – please change this! Overall, this is a very grand and impressive hotel and we thoroughly enjoyed our stay and HIGHLY recommend, we thought this hotel was incredible value for money.

Everything was good, except that the front desk was facing a machine for remote processing. For people with poor English, communication was a bit difficult. Fortunately, the other party used translation software and could understand each other's meanings.

The hotel was clean,very nice rooms&nice pool area.The staff was very nice&friendly.the only thing that was disappointing was that most of our stay,which was 9 nights,the bar/restaurant was not open.that was the main reason I booked at this hotel,very disappointed it wasn’t open all the time

Check-in and check-out are carried out through a ”virtual” employee. This is fascinating but habitual. In times of impact, you also wait quite long because there is only one ”kiosk” / screen. The rooms are quite used but clean. I was first paid a service fee twice, but refunded on objections. The room safes available as described were not existing. The use of single-way wardrobe for the whole breakfast is no longer up-to-date and heard urgently changed.

Stayed at this hotel 10 days. Hotel is under new management, Jeremy provided the best customer service we have ever seen at a hotel. Our room had an issue, and we were switched to a new room immediately. Olga and Natalia, front desk were so accommodating and friendly, all staff was very pleasant. Breakfast varied every day with a wide selection...and of course, those cinnamon rolls... Room was updated and clean, beds were very comfortable. Would highly recommend this hotel!!!! Just awesome Customer Service, thank you Jeremy for making our stay enjoyable !!

The staff and management were welcoming and the hotel super tidy. The pool was a super fun area with a beautiful hidden deck overlooking a cute little lake with a fountain, the perfect spot for eating lunch. Great location will definitely come again

It is unfortunate that I must write this review publicly as I did submit my concerns to the management team over 2 weeks ago on their website. I did not even get a generic, ”sorry, we will address the issue” response. Nothing. So, with that being said, I want to warn others of this establishment. Though the entire hotel is in need of a serious renovation I am able to overlook outdated furniture if well maintained and cleaned properly. However, upon immediately entering the room the smell was off putting. It was so bad at night that I had to sleep facing the wall with my head under the covers in order to avoid it. I am sharing a picture of the wall next to the bed just above the lamp where you can see the amount of dust that has accumulated over time. Clearly housekeeping and maintenance do not keep a regular deep cleaning schedule of the rooms and carpet. When paying nearly $400 a night, I find this absolutely unacceptable. The second picture is of the sign on the back of the door and in red at the bottom lists the max price for the room as $299. Clearly management is taking advantage of the recent major hurricane that hit and are price gouging now that there is limited housing and rooms available. What a shame too because the staff is fantastic, and I hope they know they deserve better. I can't imagine the number of complaints they must have to deal with onsite due to the manager/ owner not maintaining the property. They can easily go elsewhere and honesty they should.