Find the Cheap Pelican Bay Hotels

As every year, we travel to Naples, Florida and we stayed at Inn at Pelican Bay for five nights. The hotel is very nice and neat and the staff is great. I just want to stay out the bell man KRENAR who is always with a smile in his face, ready to help, ready to get us to the beach, ready to make a joke (POR ACA ... POR ACA... jajjaa) We enjoyed his friendship while he is a very respectful man !!!! Also we enjoyed Ana´s friendship who served us every breakfast. She is so kind also. Hope to see you soon !!!! Well come back next year !!!!

This isn’t quite 5-star, more like 4.5. But overall it’s a Ritz I would recommend. TLDR summary… What’s good: 1. Staff- Helpful, friendly, and attentive. 2. Dining- Many options, food very good. 3. Rooms- soundproof from room to room, large, and newly renovated. 4. Pool(s)- thank god for an adult pool and it’s enforced! More than enough seating. 5. Spa- super large and luxurious. What could be better: 1. A/C in rooms shuts off during the night regardless of temp and it got hot. 2. Hallway noise from doors cut short echos into the room 3. Beach has tons of shells is not pleasant to walk on 4. Location- Can’t walk anywhere must have a car to go to any off property restaurant. About 15-30 mins from most shopping. 5. No tub in room. What’s downright horrible: Literally no mention or recognition of my Platinum status. Now we were here over NYE so didn’t expect any upgrade as hotel was full. But not even a “thank you for being a Bonvoy member” at check in. There is no lounge (that I know of) and literally no mention of your status. In fact, I wouldn’t think it was even part of the program but I redeemed points for the stay! This is hotel can be very pricey and some will say the $$ vs value isn’t there. But I think the beauty of the hotel across the common areas and the rooms, plus the restaurants, spa, and friendly/attentive nature of the staff deserve a high rating. All of my complaints are on the small side, just realize it’s not perfection despite the high price (or high amount of points you will need).

Front desk and staff were very pleasant and helpful! Veronica and Emily helped me check in really late at night and provided me very detailed information about hotel’s restaurants and amenities! Hot tub was on and hot late at night, it was so very relaxing! At the restaurant Andrea, Adam and the beautiful gelato server lady made our evening tasteful, pleasant and delightful! On the last day Nikki helped us checkout, fast and easy ! Stayed a little longer after check out because the hotel is just stunning, really enjoyed our time there! The room was beautiful and spacious too, the beach walk is a bit dark but a flashlight can easily fix that !

We arrived in Naples for a long weekend getaway. Instantly greeted by Michelle at the Front Desk who was so kind and helpful after a long travel day. She was great with information about the area. We utilized the shuttle beach service Saturday and Sunday. Hotel offers Free beach chairs, towels and water. If you need an umbrella, the beach service area, once at the beach, is very convenient and inexpensive to rent. Bella, the Front Desk Manager aka Shuttle Van Driver is GREAT! She has a bubbly personality and impeccable service skills. You can tell, she loves her job. We had a wonderful weekend. The rooms were spotless. The Pool was clean and beautiful. Highly recommend !!

We loved our stay at this hotel! The place was so clean, and the staff could not have been more accommodating! We got to see a great music duo group we love (Chasing Denver) and we enjoyed the music by the pool. The food was fantastic! I would definitely recommend this place to anyone who wants a great location and the best staff waiting on you! We will be back for sure!

I felt that the price of the restaurant was high compared to the accommodation price. However, the service is not a problem. The room was very clean and tidy.

I don't say this lightly, I would prefer not to go on vacation vs. staying here again. The person who checked us in was so kinda, and when we asked to have our room switched they were so quick to help out, but the hotel rooms and hallways were truly gross. We did not use the pool and missed the breakfast so I have no comment there. Prior to staying here, I didn't do much research. We are super familiar with the naples area and just needed a place to stay at for a night before our airbnb opened. I travel for work often and trust marriott and didn't think twice about booking a reliable Residence Inn. We got in pretty late, it must have been just before midnight. I point this out because I'm not sure if they were low on availability or something. The first room we were given had a unique scent of throw up upon opening the door. Like it was blatant. When my husband went into the bedroom, there were wet spots all over on the carpet and our gut just felt like the room was not properly cleaned. It really, really smelled. When we opened the crib for our son a bunch of cheerios fell out of the pack and play. It was that moment that I realized I had to be that person to ask for a different room. I really don't often do this but the smell of throw up was overwhelming and the floor was too wet to trust it. Honestly, it was really gross. I'm disappointed they'd even offer this room to someone. When we opened the door to the second room, the smell was overwhelmingly of ciggarettes. It's a nonsmoking hotel and room so clearly someone just broke the rules. They didn't have another crib so we just carried the cheerio crib to this room. We realized two of the garbages in the new room hadn't been emptied. At this point it was like 1AM and we just tried not to think about it and fell asleep. When we woke up we packed up our things and peaced out as quickly as we could. I share this experience because I always trust Marriott but this was BAD. We paid an insane amount of money for our one night (high season) and I left feeling violated. I know that probably sounds comical but I felt scammed. In summary, the check in guy was so kind. This isn't a knock on the workers. But the two rooms we experienced were flat out disgusting and not sanitary. I would not stay there ever again even if the entire stay was free.