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The rooms are nice and clean. The housekeeping staff do a great job. The breakfast is good and attendants helpful, but the stress this place caused me was not worth it. I got a call two hours before check in telling me they didn’t have a room for me the first might of my check in. They sent me to the Best Western in Westwego. 🤮. The manager there acted like he was giving me a comp room. Those were his words when in fact I had paid completely for my room at the plus, not that awful motel. The carpet there is disgusting. The manager at the plus gave me the difference in cash for the price difference when we checked in the next day, which I appreciated and said as a Christian I will let the fact that I was targeted as the only guest sent somewhere else go. But, it never got better. I got charged for the room and had to discuss with the front desk although it was paid in full. Then, the vending machine didn’t work and took my money, so I went to the front desk and the guy there made me feel like I was the problem because I said I don’t understand why I have had so many issues here. Needless to say, this place really added unnecessary stress to my trip and I still don’t know why I was the one targeted on the day I was scheduled to check in. I really tried to make the best of it and be kind but everyone I know in the hotel industry said this was unacceptable and they should have fully comped the first night, not just give me the price difference. I just couldn’t get them to budge on anything and see my point of view, so I gave up. Everyone said they would have made them give me a room because that was the worst treatment of a customer, but it didn’t matter how much I said it was unacceptable. They catered to other guests and targeted me for whatever reason. They said guests didn’t check out, left belongings in the room, and they couldn’t reach those guests. This said to me you value people who don’t honor your rules and regulations more than someone like me, who paid in advance and does honor rules and regulations. I personally believe they let those guests stay and didn’t care about my reservation. This is the most poorly run hotel I have ever dealt with and I travel a lot. My husband warned me not to stay at a Best Western because his experience is always with Hilton and Marriott properties, but the location was ideal for being close to family. My son even said how much closer it was than the horrible, disgusting Westwego one they sent us to. I wish this wouldn’t have been our experience because I travel to the area a lot to visit family and was hopeful we could stay here on all visits but the amount of stress they caused me this trip is not worth it. If you want to make sure you have a reservation, then this is not the place to stay. You can be the random target they choose to send elsewhere for customers who don’t care about policies.

I stayed at this property Sept 18-21, 2019 Room 225. Check-In was smooth. Room was large and pretty updated save that the lighting was a bit dark. Microwave/fridge. Breakfast was pleasant with decent selection. Several outlets for eating very close. I cant say enough about the following ladies and their professionalism...Dionca, Kim, Keyoko, Priscilla, Kayla. Very pleasant people, and there were more but I did'nt get the other names. I would stay here again and recommend this hotel.

The service at the hotel was good the hotel was around all the food places to eat the room was so clean When I come back to New Orleans I’m going to book the same hotel

I wasn't able to even check in due to being stuck in traffic on my way there from Texas. I am so upset. I was going to visit my husband who has been working out there for the past 3 months.

When I entered the room, the undeniable smell of urine perfumed the air. I looked for the source and, while getting in bed, I found it. It was the MATTRESS!!!!! I ask to place us in another room, which was accompanied with an apology. In the other room, it smelled less urine-like. YET, I lifted the blanket and noticed 2 DIRTY, I MEAN DIRTY, SOCKS that had been there since who-knows-when!!!!! This meant that the sheets were not cleaned, either!!!! We had to leave!!! This was an emergency trip and we will NEVER go here again!!!

This hotel is adequate in every sense of the word. Service was fine, but unspectacular. Rooms were comfortable enough, but nothing stood out as being particularly special. There were no additional extras or anything that would suggest this place goes above and beyond what is expected for travelers - no bottled water in the room, no free breakfast, no additional toiletries. I was not disappointed at all, but I was not impressed either. My only issue is that they made us move our vehicle (we paid for the park and cruise package). If I’m paying twice the price for parking I should get to park wherever I want. Other than that it was ok.

I wasted a points redemption on this hotel. We booked it because it was near where our friend lived. Next time we will stay farther out. We were there for the 1st Mardi Gras weekend. During check-in, the front desk staff was distracted talking to each other about non-work-related stuff instead of engaging with the guests. (We observed this to be the norm every time we came and went) The drink coolers in the retail area only had a few diet drinks and water. When we asked when it would be refilled, the clerk told us, ”it's Mardi Gras season. We might get some more after that”. Yes, it's arguably the busiest tourist season for New Orleans, call your distributor or tell the manager to go to the grocery store. We booked a room with a king and a sleeper sofa. The sleeper didn't have any sheets, nor were there any that could be used to make the bed ourselves. The top sheet and blanket weren't even tucked in on the king bed. Based on other TA reviews, we brought our own towels. The coffee supplies had not been replenished. Breakfast was nothing special and not replenished until guests asked

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona