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I wasn't able to even check in due to being stuck in traffic on my way there from Texas. I am so upset. I was going to visit my husband who has been working out there for the past 3 months.

We had a really late check in (4 am) the first night, after a long drive. Jada at the front desk was so energetic and kind and accommodating to us. The rooms were clean and cozy, and the lobby and gym provided us a good place to get work and work outs done. We didn’t get the name of everyone on staff, but everyone we interacted with was so kind and helpful to us. Possibly one of the best (of many) hotels we have ever stayed in! 10/10 would stay again.

The rooms are nice and clean. The housekeeping staff do a great job. The breakfast is good and attendants helpful, but the stress this place caused me was not worth it. I got a call two hours before check in telling me they didn’t have a room for me the first might of my check in. They sent me to the Best Western in Westwego. 🤮. The manager there acted like he was giving me a comp room. Those were his words when in fact I had paid completely for my room at the plus, not that awful motel. The carpet there is disgusting. The manager at the plus gave me the difference in cash for the price difference when we checked in the next day, which I appreciated and said as a Christian I will let the fact that I was targeted as the only guest sent somewhere else go. But, it never got better. I got charged for the room and had to discuss with the front desk although it was paid in full. Then, the vending machine didn’t work and took my money, so I went to the front desk and the guy there made me feel like I was the problem because I said I don’t understand why I have had so many issues here. Needless to say, this place really added unnecessary stress to my trip and I still don’t know why I was the one targeted on the day I was scheduled to check in. I really tried to make the best of it and be kind but everyone I know in the hotel industry said this was unacceptable and they should have fully comped the first night, not just give me the price difference. I just couldn’t get them to budge on anything and see my point of view, so I gave up. Everyone said they would have made them give me a room because that was the worst treatment of a customer, but it didn’t matter how much I said it was unacceptable. They catered to other guests and targeted me for whatever reason. They said guests didn’t check out, left belongings in the room, and they couldn’t reach those guests. This said to me you value people who don’t honor your rules and regulations more than someone like me, who paid in advance and does honor rules and regulations. I personally believe they let those guests stay and didn’t care about my reservation. This is the most poorly run hotel I have ever dealt with and I travel a lot. My husband warned me not to stay at a Best Western because his experience is always with Hilton and Marriott properties, but the location was ideal for being close to family. My son even said how much closer it was than the horrible, disgusting Westwego one they sent us to. I wish this wouldn’t have been our experience because I travel to the area a lot to visit family and was hopeful we could stay here on all visits but the amount of stress they caused me this trip is not worth it. If you want to make sure you have a reservation, then this is not the place to stay. You can be the random target they choose to send elsewhere for customers who don’t care about policies.

It was a alright experience……………………………………………………………………..

Hotel is in a great location. The staff are exceptional. The room is beautiful and very clean. All linens and towels are excellent. I loved the outdoor patio. The breakfast options are perfect. The artwork is excellent, and the hotel was really a highlight of our New Orleans experience! There is a restaurant and bar attached to the hotel, which was very convenient as well. It is right on the trolley line. I loved everything about it and hope to return.