"I booked this hotel through the Chase Sapphire Reserve travel portal. Big mistake. The property was listed as an IHG hotel, but in reality it appears to be a Best Western undergoing renovation. At no point during booking or before arrival was there any mention of the ongoing construction. There were exposed construction materials throughout the property, which made for a very different experience than what was advertised. The staff were friendly, but check-in and billing was a disorganized mess. My reservation was prepaid through the travel portal, yet the hotel would not provide a room key until I put down a credit card. During check-in, I noticed that nearly all of the information associated with my reservation was incorrect. Aside from my name, everything else was wrong, including my state of residence, phone number, and email address. The front desk assured me they would correct the information and told me not to worry. Given that I do not have a particularly common name, it seemed unlikely that this was simply someone else's reservation. The room itself was very basic, but at least it was clean and decently quiet. Breakfast was dismal and served in a cramped space labeled "Conference Room" that opened directly into another room filled with cleaning supplies. The setup felt more like a temporary arrangement than a proper breakfast area. After check-in, I contacted my travel portal, and they told me they would work with the hotel to resolve the payment issues. At checkout, the front desk informed me that they had successfully authorized the prepaid reservation and that the additional charges would be removed. A few days later, however, I discovered that a different amount had posted to my card under "Holiday Inn". They effectively charged me for this stay twice. I have since initiated a chargeback. Between the undisclosed construction, inaccurate reservation information, and ongoing billing problems, I would seriously recommend staying away. It is not worth the headache."

"It was busy but everything was perfect"

"Water leakage from refrigerator. A lot of bugs in the room . Service was poor."

"Nice and cozy hotel Staff is very nice as well"

"Good service and comfortable bed."

"Overall good experience, nice and quiet hotel"

"The hotel rooms were excellent- and front end check in were professional, helpful, and friendly.  My only issue was your breakfast area where there needs to be a dedicated person on duty in the finning area to be helpful to guests who were having trouble operating some of the equipment.  As well as on site in finning area to restock empty items as some areas were slow to be refilled."

"Great Location, Clean and polite staff."

"There is a large shopping mall next to the hotel, very convenient"