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Posted on Jul 4, 2026|Deluxe Suite
JanetPOur stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional.
We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home.
Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed.
The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in.
The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious.
Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River.
We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable.
The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings.
While our overall experience was excellent, I have a few suggestions for improvement.
One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable.
As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar.
I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal.
Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety.
Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.
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Price per night from:PKR 283,946
Posted on Jul 17, 2026|Deluxe Room with 2 Queen Size Beds, Heritage View
Anonymous UserMy last stay here was in winter and it was great, but this time the air conditioning in the room was terrible. Even on the lowest setting, the room was still hot and stuffy. I had to use a fan all night to cool down and couldn't get a good rest for three consecutive days. Other amenities and services were decent, but the AC issue significantly lowered my comfort level. I definitely wouldn't recommend staying here in the summer.
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Price per night from:PKR 45,330
Posted on Aug 9, 2026|Double B
terentiusI absolutely loved my stay here. Location is great for convenience if traveling by train or metro, as the JR Sapporo Station is only 7 mins' walk away to JR Sapporo station (walking outdoors along the streets), or, if it is raining or snowing and you need an entirely indoor path from JR Station, about 12 minutes' walk.
Breakfast had a good spread and I enjoyed the food. The gender segregated (and thus fully nude) public bath (onsen) was also spacious and clean. Room was very clean. No complaints.
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Price per night from:PKR 19,415
Posted on Jun 25, 2026
lxxzt3The room was quite spacious, but the bathroom counter was too low. At 185cm, I had to bend over significantly just to wash my face. You can tell it's an older, established hotel, and the facilities are still quite convenient. The front desk wasn't particularly warm, and the service was just average. Also, they didn't provide any extra bottled water, which I found really unacceptable.
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Price per night from:PKR 44,461
Posted on Jan 6, 2026|Deluxe Twin With Hot Spring Universal Design
Anonymous User
Location: If you couldn't book the hotel's free shuttle or the Kappa Liner bus, you can take rapid bus #7 or #8 from Sapporo city center to Daiichi Hotel Mae, and the hotel is right there. There's also a bus to Sapporo Ski Resort that stops at the same platform.
Room Amenities: The room was clean, tidy, and very spacious, and it even had its own private hot spring bath.
I booked a package that included breakfast and dinner. The food was just okay, but there was a self-service bar and some snacks.
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Price per night from:PKR 69,341
Posted on Jun 1, 2026
Guest UserLocation is great. A walking distance to Sapporo Tanukikoji Shopping Street. If you are with luggage, walking at underground shopping street, once you see Parco on your left, turn right and you will see an escalator not far away. Go up and you will see GongCha. Go straight and pass through the sliding door beside it. Turn right and keep walking until a cross junction. Hotel is the left side of next junction. Room is spacious. There is a new law with tax charge for hotels at Sapporo area this year.
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Price per night from:PKR 19,747
Posted on Jul 3, 2026
Wong_iUsed the hotel as my base for day travels to Otaru, Furano / Biei. First overnight stay was without breakfast but that was lucky as I saw overflowing waiting crowds even at 6.45am!!. Subsequent stay was 4 nights - buffet spread was good and delicious - but 4 days of similar breakfast was abit repetitive - fresh omelette counter was manned by 1 person … not the efficiency I think of for Japan. Obvious is also the clearing of tables / turn over are slow due to a petit looking trolley with space for only max 2 trays (the reason for the long queue?)
Room wise was comfortable, but with paper thin walls - i hear baby crying, people coughing or people on phone speakers not to mention the occasional loud thumps on wall ..had to use ear plugs in order to sleep. As it’s End June, the sky gets bright by around 3.30am … and the light leaking from The curtain does not help .. so it was also blind fold.
Overall if not for the the nice and helpful Chinese speaking reception team .. I would have a mediocre experience at the hotel.
Pic of the ‘leaking’ curtain which did not block out the lights for a good night sleep.
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Price per night from:PKR 14,903
Posted on Jun 28, 2026
Anonymous UserI had a great stay at this hotel. The staff were exceptionally friendly and nice, and they were even kind enough to offer me a late check-out at 1:00 PM, which I really appreciated. The room was spacious, the public bath was a great feature, and the self-service luggage storage was very convenient.
the hotel is a bit of a walk from the metro, it is near a bus stop for the airport limousine. The breakfast variety was a bit more limited compared to other hotels I have visited. Overall, the hospitality made for a wonderful experience.
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Price per night from:PKR 19,954
Posted on Aug 26, 2026|Suite - Non-Smoking
Summer travelersWe visited as a family of four (two adults and two children) for two nights and truly appreciated several aspects of our time here:
Spacious & Spotless Room:
The accommodations were exceptionally clean and spacious, offering lovely surrounding views.
Comfortable Bedding:
Both the bed and pillows were remarkably comfortable, making for a restful sleep.
Thoughtful Amenities:
Having all necessary toiletries fully prepared and ready upon arrival was greatly appreciated.
Few areas of concern to your attention so they may be addressed for future guests:
Breakfast Queue:
The waiting times and long queues for the morning breakfast buffet were quite significant.
Onsen Water Supply Interruption:
On our second night, the water supply in the onsen area was suddenly suspended while guests were actively showering. This was particularly inconvenient for those left with shampoo and soap to rinse, and unfortunately, it prevented us from enjoying the onsen on our final morning.
Ice Cream Machine Malfunction:
The ice cream machine served liquid instead of proper soft-serve during our visit. We do, however, appreciate how promptly the team responded and fixed the issue once informed.
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Price per night from:PKR 24,507
Posted on May 29, 2026
Anonymous UserThere's a free shuttle bus service from JR Station, I took the 13:00 bus and arrived at the hotel at 13:45. The staff kindly allowed me to check in early, which was really nice. They have a water park and large onsen facilities. Both the breakfast and dinner buffets were delicious; even though the variety wasn't huge, the food quality was consistently good. The Chateraise desserts and ice cream bars were especially tasty! On the day I checked in, there were Japanese, Hong Kong, *********, Korean tour groups, and even a Japanese school group. Although there were a lot of people, the hotel grounds are extensive, and the buffet items were refilled very quickly both morning and evening.
The hotel has a classic feel, but everything is very well-maintained. The most traditional thing was that the air conditioning in the room was pre-set to 25 degrees Celsius, and the windows couldn't be opened. Given the current weather, it was a bit stuffy...
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Price per night from:PKR 18,712