"Beautiful hotel in a peacefull location. Very clean and high standard and yet cousy. Everybody were very nice and helpfull. The pools are eonderfull especially on veranda. The room big and the view wonderfull. Bteakfast was varieted and fresh"

"Great hotel for our first family skiing holiday. We stayed half board and in the 2 bedroom apartment. Breakfast and dinner were excellent. The food was wonderful- but if you have fussy eaters you may struggle as there’s no chips and chicken nugget type options. The spa was brilliant and a welcome treat after a day of skiing. The whole hotel was really child friendly and welcoming. We will be returning."

"I have a special experience with this hotel. So I am staying for 2 nights. On the first night, they gave me a disabled room instead of what I had booked. I have tried to speak to the receptionist but have been told that it is fully booked, so they are not able to provide the room type that I booked. When I checked in, they did not mention anything about that. So I would advise to double check when you get into your room.I have talked to trip.com, and they informed me that the hotel has actually upgraded my room with a balcony. But I don't actually use the balcony and I would like to get the room type that I booked because that is what I need. So trip.com has sorted it out for me with the hotel manager and they agreed to change the room for me on the second night. I would say the room that I booked is much more bigger than the room that I stayed on the first night. There are pictures for both room below. I am glad that trip.com can sort this out for me and the hotel has changed it for me. Otherwise I probably will make a complaint about that. So, I am quite satisfied about sorting out the query. The room is clean in general. However, the pillow is not comfortable at all. A basic selection of breakfast. Location is quite good as it is only 5 to 10 minutes walk to ski schools and the resort. It is close to the restaurant as well. Staff are good, but I found a bit difficult to communicate in English. They can speak English, but I would say only basic conversation. The ski school in the hotel is too expensive. Although they said it is a VIP course but you can found somewhere cheaper in about 5 minutes walk."

"Nice hotel! Incredibly good hygiene and stuff attitude! It’s was very pleasant for my personal experience as I waited for up to my staying last year in the same period. Very good food and service! Good welcome, nice child care and perfect spa. Good value for price!"

"During our visit we have had a fantastic experience in the wellness spa centre. The massages from Nadya and Asen were above of any expectations and incredible professional, and very important after skiing."

"I had an amazing experience at Grand Hotel Bansko. From the moment I arrived, the staff were incredibly welcoming, professional, and always ready to help with anything I needed. The rooms were spacious, clean, and very comfortable, offering everything you could want for a relaxing stay. The hotel’s spa center was definitely a highlight — modern, well-maintained, and perfect for unwinding after a day of exploring. The variety of pools and saunas made the experience even better. I also really enjoyed the food at the hotel restaurant; everything was fresh, tasty, and beautifully presented. The location is great as well, offering stunning mountain views and quick access to both the town and outdoor activities. Whether you’re visiting for relaxation, sports, or a weekend getaway, Grand Hotel Bansko is an excellent choice. I highly recommend it and would gladly come back again!"

"The pool and sauna was closed but there was no intention or communication prior :("

"The hotel owner takes care of each guest individually, and the staff is very helpful. We spent four wonderful days with ski instructor Şefik. The location and breakfast are excellent. The fireplace, sauna, and swimming pool are very enjoyable. We recommend it to everyone. 👏🏼🇹🇷🇧🇬"

"We had a two-room room with a balcony, it was quite small for 3 people but clean and very warm! Good breakfast and average dinner. The spa was good and clean with an extremely clean large pool! The jacuzzi had aromatic salts. Late check out only with a fee."