Avani Auckland Metropolis Residences is centrally located in Auckland, a 3-minute walk from University of Auckland and 8 minutes by foot from Sky Tower. This 4-star hotel is 0.6 mi (0.9 km) from Auckland Ferry Terminal and 0.7 mi (1.2 km) from Auckland Domain.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and bike storage.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 98 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 49-inch LCD televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and microwaves.
GGuest User2024.04.17
I like this apartment hotel very much. The location is very good, close to High Street and Queen Street. Supermarkets and restaurants are nearby. It is also very close to the Sky Tower on foot. The living room and bedroom are facing the Sky Tower. The view is very good. There is a washing machine and Dryer, stayed for 4 nights in a row
With a stay at Holiday Inn Express Auckland City Centre, an IHG Hotel, you'll be centrally located in Auckland, just a 4-minute walk from Sky Tower and 7 minutes by foot from Auckland Ferry Terminal. This 4-star hotel is 0.9 mi (1.4 km) from Spark Arena and 3 mi (4.8 km) from Eden Park.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless Internet access.
Satisfy your appetite with Italian cuisine at Mozzarella & Co., a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. A complimentary continental breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. This hotel has 3 meeting rooms available for events.
Make yourself at home in one of the 294 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and separate sitting areas, and housekeeping is provided daily.
GGuest User2023.05.17
Holiday Inn Express is one of my favorite hotels during my 2-week stay in New Zealand. It is located in the heart of Auckland’s cbd area and close to everything (shops, restaurants, bars, harbor). It is a 6-minute walk to the Sky Tower where you can pick up the Airport Express bus for $17 nzd. The hotel entrance is on a significant incline. The reception is on the 2nd floor which you can take either an elevator or escalator up. The cafeteria and small lounge are to the right of the reception desk. Breakfast was the usual scrambled eggs, sausage, ham, toast, yogurt, cereal, fruits, muffins, and other pastries. Due to the high volume of clients the 2 coffee machines were usually low on milk to make certain coffee drinks. I love the room set up. The closet is across of the bathroom and had plenty of room for your luggage. The shower is enclosed in a glass cube with wave designs. A nightlight in the bathroom saved on electricity if you need a little light to move around the room. The bed was comfortable and the a/c worked. The reception staff was kind to let me stay an extra hour past the check-out time for the room that I had with my tour. The room that I booked after the tour was ready early and I got to settle in at 11 am before my afternoon tour. Construction is happening around the hotel with the streets being torn up and a new building under construction next to the hotel. The hotel is well insulated that I couldn’t hear any of the construction.
Whether you are travelling for business or pleasure, Crowne Plaza Auckland is your winning choice for a successful getaway in Auckland City. Step outside and experience a world full of possibilities right on the doorstep.
Located in the centre of it all, Crowne Plaza Auckland is the perfect base to explore the city. Just a short walk from the hotel, Auckland Central Business District attractions such as the iconic Sky Tower, Civic Theatre and Aotea Centre beckons. New Zealand’s top designers are nearby on Queen Street, while just next door are the Elliott Stables, one of Auckland’s top dining locations. Crowne Plaza Auckland is a full service hotel with 10 flexible meeting spaces, Aria Restaurant & Bar, Club Lounge, Fitness Centre, sauna and Business Centre.
Make use of the customer self-parking, located next door to the hotel with direct entry. From there, enjoy the City of Sails by foot or simply access your car to explore the amazing outer regions.
GGuest User2023.03.10
A centrally located hotel within walking distance of the harbour and other attractions. Stayed here for two nights to recover from a long flight before setting off on our New Zealand odyssey. Check in is efficient and our room was on the 23rd floor which afforded views across the city. The room was spacious and clean and the king size bed very comfortable. The bathroom was stocked with good quality accessories and the shower was powerful and hot. Ideal. However, we were close to lift and the whooshing noise when it was in use would annoy some. Breakfast was a little disappointing. The buffet is expensive for what’s on offer and the quality of the food we found average at best. At the time we stayed there was major construction work in progress outside the hotel although we were out during the day so it didn’t bother us.
Excellent
139 reviews
4.5/5
Price from
NZD 215
per night
Check Availability
You Might Like
Hotels With BreakfastHotels With Twin RoomHotels With 1 Double BedHotels With Swimming PoolHotels With Free Cancellation
With a stay at The Grand by SkyCity, you'll be centrally located in Auckland, steps from Sky Tower and SkyCity Casino. This 5-star hotel is 0.6 mi (0.9 km) from Auckland Ferry Terminal and 0.6 mi (1 km) from Princes Wharf.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After enjoying recreational amenities such as an indoor pool and a sauna, a lucky night at the casino is the perfect end to the day. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy Pacific cuisine at Metita by Chef Michael Meredith and an Award-winning Indian Restaurant Cassia by Chef Sid Cahrawat, two of the hotel's 15 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 4 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 312 guestrooms featuring minibars and plasma televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
AAnonymous User2024.03.19
Busy hotel and a base hotel for China aircrew. Room size is decent and bed is comfortable. Daily housekeeping seemed to be a little slow probably because of high occupancy. Nice restaurants within the hotel. It be good if they can vary the breakfast spread, spread is the same everyday during my stay. Filtered coffee offered at breakfast. If you want something else like flat white, extra charges apply and extra charge for milk.
A stay at Horizon by SkyCity places you in the heart of Auckland, steps from Sky Tower and SkyCity Casino. This luxury hotel is 0.6 mi (1 km) from Auckland Ferry Terminal and 0.3 mi (0.6 km) from Queen Street Shopping District.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at The Grill or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Make yourself at home in one of the 303 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
2024.09.07
This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).
Welcome to Grand Millennium Auckland, superbly located in the city centre with some of the city’s finest dining, shopping and entertainment venues at your doorstep. Whether travelling for business or leisure, you will appreciate being at the very heart of cosmopolitan Auckland.
Grand Millennium Auckland strives to provide you with a superior experience through excellent service and attention to detail. All of the 452 stylish rooms and suites at our hotel, combine smart design, chic decor, floor to ceiling windows for natural light and modern amenities to ensure your comfort. Take advantage of quality facilities during your stay, whether it is enjoying a delicious meal at Ember or Katsura Japanese Restaurant, a cocktail at The Aviary lobby bar or a swim in the heated indoor pool. The hotel offers valet or self-parking options (charged) and is equipped with an electric vehicle charger located on level five of the hotel’s carpark. Unlimited wifi is available to all guests per 24-hour period.
The hotel provides a business centre, business services and versatile conference facilities including 16 modern function rooms and a dedicated event management team to help ensure your event is a success.
Auckland Airport is only 30–45 minutes by taxi from the hotel, and public transport is easily accessible from the hotel. There is an on-site taxi rank to help you get to where you are going in a hurry, and undercover parking is available for hotel guests.
Grand Millennium Auckland is 100% smokefree.
AAnonymous User2024.01.05
Great location and service. Stayed in the M Suite which was incredibly spacious and comfortable. Breakfast was great. Would definitely stay here again soon.
Settled where the city meets the sails with windows to the Waitematā Harbour, unwind in the sanctuary of our guest rooms and explore the city centre at InterContinental Auckland.A luxury haven overlooking the Harbour, immerse yourself in the rich history, connect with the tapestry of local culture, art, and cuisine, or indulge at Commercial Bay's captivating retail and dining precinct.Awaken your spirit with new perspectives at InterContinental Auckland.
GGuest User2024.07.08
OK, it's a great hotel, excellent rooms, supplies, service, nothing wrong there. I only have two complaints, and it starts with their breakfast lounge Advieh. Excellent food, indeed beautiful, but it does not require loud music. People are there for breakfast, not for loud music, which is obviously only for the staff, not for customers. Make it more welcoming please. And the other problem is the access if you're driving. There is valet parking, but the area is very inconspicuous and it will be invariably occupied by taxis, often in two or three rows. The unadvised driver will not be able to stop, or drive in, unless you want to stop all traffic behind you as you wait for the taxis to move out. So do not try to turn left and drive around again, as traffic directions will take you all over the North Island before you make it back to the hotel. Just carry on on the same street for another block and you will drive around this massive car park, overnight cheaper than the hotel valet ($40, as opposed to $80 at the hotel) and you can comfortably walk to the hotel directly through a covered pedestrian walkway above the street. But if you do want to use the valet service at the hotel front, do stop by the taxis, honk like crazy and they will slowly move away to allow your car through - remember, that is your spot, not theirs. But I honestly advise anyone to use Uber to get to this hotel, and not drive in.
With a stay at Copthorne Hotel Auckland City, you'll be centrally located in Auckland, steps from University of Auckland and 15 minutes by foot from Auckland Ferry Terminal. This eco-certified hotel is 0.4 mi (0.7 km) from Spark Arena and 0.6 mi (1 km) from Queen Street Shopping District.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area. This hotel also features a banquet hall and bike parking.
Enjoy a meal at Zoes for Breakfast, or stay in and take advantage of the hotel's 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 106 guestrooms featuring refrigerators and plasma televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
ZZaishuiyifang36542022.09.27
Very nice. Big house and good good service. Easy to anywhere.
With a stay at Naumi Auckland Airport in Auckland (Mangere), you'll be within a 5-minute drive of Villa Maria Auckland Winery and JKs Driving Range. This luxury hotel is 2.7 mi (4.4 km) from Treasure Island Adventure Golf and 2.9 mi (4.6 km) from Butterfly Creek.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
You can enjoy a meal at Restaurant Lunar & Bar serving the guests of Naumi Auckland Airport, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM (on weekdays) and from 6:30 AM to 10:30 AM (on weekends) for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 193 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.
GGuest User2023.06.20
Loved our stay. It was like hotels used to be. Lots of complimentary items. You could literally just walk in with your clothes. Awesome having a bar and restaurant on site. Parking was excellent. Airport shuttles come to the hotel and it has a heated pool. Highly recommend.
Explore Auckland without downtown prices. Escape the hustle and bustle of the city and enjoy lush gardens in the hotel and close proximity to local attractions. With winter in Auckland not packing too much of a punch, you have plenty of options. Take a day trip to the West Coast to explore native New Zealand bush and beach. Taking the little ones is even easier because Kids Stay and Eat Free. On arriving in Auckland after your flight you will enjoy our four hectares of lush garden. You are just 4km to your comfortable accommodation from Auckland Airport by hotel shuttle. The Yellow Bus is a hotel to airport transfer service operating 7 days a week and calls upon the hotel approximately every 25mins ($8 one way). Our staff will greet you in our lobby, which is decorated with traditional Maori carvings. Relax in our stylish rooms featuring balconies and courtyard access overlooking the landscaped pool area and gardens. Enjoy video-conferencing in our 400-person ballroom and host events in our ten meeting rooms with garden views. Dine on locally influenced dishes at Vapor Restaurant. Work out in our fitness centre before cooling off in the pool or making use of the 24-hour business centre.
GGuest User2023.06.02
So clean, comfortable, lovely and full of greeneries with a garden and a little fountain. Good value and a pleasant surprise! Feels like a nice countryside stay but with good bedding, pillows and service.
Excellent
64 reviews
4.3/5
Price from
NZD 184
per night
Check Availability
See all Hotels near Queen Street
Top Pick Hotels near Queen Street
See all
Check out our most booked hotels near Queen Street from the past 30 days!
No.1
4.2/5
102 review
President Hotel Auckland
Auckland Central, Auckland | 0.12KM from Queen Street
"Great stay!""Delicious breakfast"
Select dates to view prices
No.2
4.4/5
93 review
Barclay Suites
Auckland Central, Auckland | 0.21KM from Queen Street
"Great location""Great rooms"
Select dates to view prices
No.3
4.7/5
44 review
CityLife Auckland
Auckland Central, Auckland | 0.13KM from Queen Street
"Great location""Clean and tidy"
Select dates to view prices
No.4
3.8/5
79 review
Ibis Budget Auckland Central
Auckland Central, Auckland | 0.19KM from Queen Street
"Great location"
Select dates to view prices
No.5
4.6/5
298 review
Voco Auckland City Centre, an IHG Hotel
Auckland Central, Auckland | 0.25KM from Queen Street
"Great view""Delicious breakfast"
Select dates to view prices
No.6
3.1/5
61 review
Surf 'N' Snow Backpackers
Auckland Central, Auckland | 0.17KM from Queen Street
"Good Location"
Select dates to view prices
Latest Reviews for Auckland hotels
See all
Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
4.6/5
Outstanding
GGuest UserThis is an excellent place to stay if you're transiting through Auckland airport. Being an exceptionally easy, 2 minute walk from the international terminal means that you're not having to juggle shuttle buses and whatnot. Staff are friendly and attentive, and the rooms have everything you could need for an overnight stay. The whole place feels fresh and new. Highly recommend.
AAnonymous UserIt was a pleasant stay at the SkyCity Hotel. We love it there. We will definitely book again when we get to visit New Zealand. We highly recommend! Perfect location and walking distance to everything!
GGuest UserTLDR: no aircon, constant power cuts, paper thin walls.. Where do I start. First off there’s no aircon so the rooms are hot and uncomfortable. There are ducted low speed fans which don’t do much. But the biggest problem is the fact the rooms are on what I believe to be motion sensors or some kind of timers so ALL power turns off every 25 seconds, this is not an exaggeration. This includes the lights, jug, the fan - everything. I stubbed my toes in the dark because the lights turned off while I was walking around, and they wouldn’t turn back on. Showering in the dark due the lights constantly on and off. Good luck making a coffee, showering, watching TV or anything without that being interrupted by constant power cuts which drive you mad. I booked the small room. They look small in the photos but even smaller in person and I felt like I was suffocating, the rooms are tiny so heat up like crazy. The smallest hotel room I’ve ever seen. Also the walls are paper thin so I could hear my neighbours conversations word for word.. even with ear plugs. If there was air con and sound proof walls, I could have put up with the extremely small space. Terrible experience. Don’t even bother with this place. The Abstract had a lot of potential as they have decorated it very nicely but they have let themselves down. It is also in a dangerous area of Auckland central so you will want to make sure you are back in your room by dark, lots of drunk homeless people around. After my first night of zero sleep due to the heat, stuffiness and neighbours chatting, I complained and had my room kindly upgraded to a larger one, but the same issues remained of constant power cuts and no air con in that room too. At least it was a bit cooler due to being larger and an extra window, also had no neighbours.. The customer service was pretty good. There is no parking on site so you have to park in a carpark building across the road. The food in the restaurant was average but has a beautiful outdoor dining area which was the highlight.
GGuest UserMy husband stayed here once by chance and now it has become the place he stays most weeks, Large, clean, quiet rooms, equipped with everything you could need, coffee machine, microwave, big screen tv, the comfiest bed and a huge bathroom with a good shower. But the best thing by far are the staff, from the friendly welcome and attentive service, you couldn’t ask for more, little touches like remembering your names, means a lot…. Have to give a special mention to Pawan, it’s just like a friend greeting you, a genuine friendly welcome back every time, makes you feel like you are home. Thanks Pawan!
GGuest UserWe began and ended our stay in New Zealand here. My sister and I had stayed here on our last trip to NZ and had been so comfortable we wanted to do so again. When we arrived in Auckland we were given a nice 2 bedroom suite overlooking the park. I think it must have been a handicapped suite as the bathroom was a wet room, which was a little odd, but we got used to it, otherwise very nice. When we checked in again at the end of our trip, a few days before flying home, we were surprised and delighted to find that we had been upgraded to a 3 bedroom, 2 bath penthouse suite. It was huge, with a great view of downtown Auckland and the Skytower. The rooms are very clean and spacious, the beds comfortable, and the little cafe downstairs quite convenient. Buses for Inner Link stop right outside, and it's about a 15 minute walk downtown. New World supermarket is about 5 minutes away. Tip: if walking downtown, go via Halsey Street down to the harbour, you will avoid the hills.
GGuest UserTotally disappointed in our two night stay here. This premise also goes under the name 'Auckland Airport Kiwi Hotel' and Auckland Airport Kiwi Backpackers', the Backpackers has now been turned into what is called 'Premier studio apartments'.'. When we arrived the lady at reception stated that she had only debited our card for the first night, we were to pay for our second night when checking out. Our 'Premier Studio Apartment' was clearly an ex backpacker room, our lawn view was 2 mtrs of unmown grass which looked straight into the rooms across from us. The room was clean enough but extremely under equipped. We had booked for 3 people, we had 2 towels, 2 facecloths, no hand towel, no tea towel or dish cloth. After the 3rd ask for these items we finally received two extra facecloths to be used as a tea towel and dishcloth, eww! The kitchen had 1 fork, 1 teaspoon, 3 knives and large spoons, 1 glass, no wine glasses. Odd cups and plates of various sizes. There was a microwave and hotplates but no other utensils at all besides the bits and pieces mentioned. No Ice tray. No coathangers. The bathroom light flickered constantly, there was rubbish under the beds, and on further inspection, the fire alarm did not contain a battery. (illegal) On checking out was told that our account had been settled. Inspection of bank account showed that our 2nd night had been deducted two hours after we had checked in and an extra $4.50 had been taken. Asked on their chat window (which is how we booked our stay due to no one answering the phone, ever) and was emailed back, them stating that this extra cost was due to paying by Visa. No mention of this throughout our booking or on their website. Would not stay here again.
MMelzza23Facilities, location & amenities are good in the studio rooms. Cleanliness was really good, the only thing would be that because there are no windows in the room there is a musty smell every time you enter it, having come from outside. The service would be an area for improvement more so around knowledge. When signing the room contract I was asking the receptionist questions about how to do early check out and what is turndown service but she said she didn’t know much about the contract and didn’t she didn’t advise us that to get a “2nd key” we needed to download an app to gain access to our rooms as we had to use the keycard we were given for powering the room. Also functions on our TV weren’t working so we called the receptionist and he said it should be there, but the HDMI option wasn’t showing. So he finished our phone call with I don’t know, we can’t help you with that, we don’t have a technician. I managed however to work it out using Google.
This property has much to offer but let's themselves down on the smaller details. Rooms were huge and well appointed, quiet, great off street parking and extremely comfortable. However many items were not overly clean, outdoor area littered, window sills, oven, microwave, fridge and crockery/cutlery needed attention. Before daring to eat off crockery or drink from glasses (that were filthy) we had to clean, they were unhygienic. Oven had leftovers on the base, microwave had splatter from previous guests and fridge was not clean. Given COVID I would have expected a much higher level of cleaning however they have obviously relied on previous guests to clean sufficiently, this was not the case. However when we addressed with cleaning staff they were lovely and accommodating and cleaned window sills. We arrived at 1700hrs we had anticipated an earlier arrival but due to flight delays we were a few hours later (reception open until 1900hrs so we were not concerned) however was closed. We called the number on the door and were given a lockbox number, keys retrieved to room but they had not been allocated and we could not access. Thankfully another couple had already called reception and they were en-route so this problem was solved quickly. Also staff advised that we had been inadvertently charged twice and refund was in process however 7 days later no refund for over-charge has been processed. This is a great property, cleaning ladies were lovely but Management just need to get the basics right. Reception should be available as stated, rooms and amenities should be cleaned and outdoor areas need attention. I would stay here again and I can recommend but please Management address the issues we have raised. This will elevate your property rating considerably with little effort. I would have liked to address these issues directly with Management however as we were busy and office often closed, we did not have the opportunity to address directly when we were in residence.
封封印之夕Family room with good value for money, surrounded by shopping malls and supermarkets, is very convenient. There is a bus stop and a train station at the door, and the traffic is convenient. Slightly far from the city.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.