Hotels Near Alverna Heights Reserve in Auckland

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

Love the location and price for this hotel. It is walking distance to Spark Arena and to many restaurants. I was able to walk around the city without any problems. Bed and pillows are comfy, i was able to sleep very well.

Honestly, overall I enjoyed the stay at the Copthrone Hotel in Auckland. The location was good and the staff were friendly. The bar was good (although like anything in Auckland everything was over priced) and the pasta I had one night was really good. Unfortunately the hotel needed a face lift. The paint on the walls were chipped, the carpet needed replacing and the doors wouldn't close properly. The bathrooms were untidy and very small. It was also a very noisy hotel. They Melenium Group need to spend some money on this facility because it could be a great hotel. 3 stars.

A centrally located hotel within walking distance of the harbour and other attractions. Stayed here for two nights to recover from a long flight before setting off on our New Zealand odyssey. Check in is efficient and our room was on the 23rd floor which afforded views across the city. The room was spacious and clean and the king size bed very comfortable. The bathroom was stocked with good quality accessories and the shower was powerful and hot. Ideal. However, we were close to lift and the whooshing noise when it was in use would annoy some. Breakfast was a little disappointing. The buffet is expensive for what’s on offer and the quality of the food we found average at best. At the time we stayed there was major construction work in progress outside the hotel although we were out during the day so it didn’t bother us.

Stayed at Lylo for 3-4 days and it’s probably the best hostel I’ve ever stayed at. You check in on a device however there is a receptionist near in case you need anything. The design is amazing as well as the communal rooms/work spaces, it’s very new and renovated at the moment so it looks really great. There’s free wifi, a communal kitchen and bathrooms on each floor. There’s also a restaurant and bar, you get a card for one free drink too! I stayed in a private room and shared bathroom, the floor was super clean and quiet. The room itself was cute and tidy, we were missing a few things such as a rubbish bin (didn’t know the rooms came with one until we saw someone else on our floor with one). I think it would’ve of been nice if the room came with a television or a safe, however the room was great for the price so can’t complain too much :) location is central and easy access to everything within the city.

I would like to say thank you for your hospitality. We stayed 3 nights in this hotel. Our studio room was clean and had everything we needed for a comfortable stay. Great service from Harshna. She is amazing! Thank you ! We are looking forward to be back again soon!

The first floor smelled of paint as it was under renovation, but the guest room floors were clean and odorless. The bed was very clean and odorless, and I was able to have a personal area so I could rest in peace. Various areas were under renovation, so workers were coming and going during the day, but the rooms were very quiet. I can't speak English very well, but all the people at the reception were kind and responded politely and with translation help. I appreciate it very much. Unfortunately, there were no knives or scissors in the kitchen to cut the ingredients, making it difficult to prepare. However, I am generally satisfied. I will use it again when I come to Auckland!

The hostel is nice, though costly and a little decentralized. The common areas are very nice, but the fact that it has no bathrooms for both sexes on every floor is a real discomfort. Each floor has a kitchen, but they are microscopic and it is really hard to use it ....in addition in reception, except for Kase that is super efficient, others are a little made and put there, little wake and little help .... can improve!

Overall, it was pretty good and very cost effective. Helpful staff. • Luggage storage room available. Laundry service avail on site (4 bucks for washing machine, 4 bucks for dryer & 2 bucks for washing powder), Ironing service was free of charge. • Toothbrush & Toothpaste were available upon purchase @ the reception. Hot water, box fan, kettle, small fridge, tea, coffee, sugar, clean towel, soap, shampoo were all avail. The first two nights I stayed, I had to use a shared bathroom, however, it was very clean. After that I extended my stay where I was moved to another room which included a bathroom. Also, perfect location as it is situated on the busiest street in the city centre where you'll find a lot of restaurants & shops nearby even supermarkets. * The down part was that it gets very noisy at night, you could hear the traffic & people on the street screaming. Plus, the mattress wasn't in its best shape.

Nicely appointed rooms, if a little small. Good bathroom space. Wardrobe a little small for two people for a few nights stay. The staff are friendly and accommodating. We had excellent service during our entire stay. Housekeeping staff were lovely and checked each day to see that we had enough coffee, etc. Parking onsite is helpful, if cramped, and does need good driving skills and a small vehicle. It is easy to get to places from here. A short walk to K Road, only 2.5km from New Market (walk, don't use a vehicle). An easy walk to Britomart and even though we did not use the buses this time, on a bus route, with the stop almost outside the door. We would easily stay here again.